10.0

really awful
Crashes / Fires:
2 / 3
Injuries / Deaths:
1 / 0
Average Mileage:
20,725 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #99

Apr 042021

Cherokee

  • 90,000 miles
While driving on a city street or highway when my vehicle comes to a stop it stalls or while driving at low speed. Upon checking the oil it was discovered that there was not even a quart left no indicator light no oil change notification; I hadn't yet reached the months or mileage on the sticker recommend by the mechanic shop where I get my oil changed,

- Dawsonville, GA, USA

problem #98

Feb 042021

Cherokee

  • 41,288 miles
Bought it 6weeks ago the next day the service gear shifter light cane on pulling out my driveway at 6 am later that evening it came on again driving to the grocery store.. a couple of days later it came on again.. it comes on randomly and all the lights on the gear shift are lit up red.. I have to turn my Jeep off and on to make the lights to go back to normal and take the service gear shifter notification off.. it even comes on while driving down the highway

- Balch Springs, TX, USA

problem #97

Mar 072019

Cherokee

  • 10,000 miles
Keeps throwing code service shifter

- Mexico, MO, USA

problem #96

Jan 082021

Cherokee

  • 55,550 miles
I was in drive and sitting at a light, I heard a ding and saw the service shifter warning had come on. When I looked down at the shifter all the gears were lit up red instead of just the gear I was in.

- Grand Prairie, TX, USA

problem #95

Jan 022021

Cherokee

  • 33,050 miles
At 33050 service shifter warning came up all lighs on the shifter were on. Turned car off sat a moment and the service shifter warning was gone. We were on a city street put the Jeep in reverse when this happened vehicle was stationary being put int reverse

- Carlisle, PA, USA

problem #94

Oct 032019

Cherokee

  • 25,976 miles
Purchased my 2018 Cherokee in Feb 2018 and in October 2019 had vibration in steering wheel. Dealer said I had 4 warpped rotors that needed to be replaced at my expense. It seemed odd at only 18 months of normal driving, mostly highway.

- Baltimore, MD, USA

problem #93

Dec 242020

Cherokee

  • 26,000 miles
At 26,000 miles on my 2018 Jeep Cherokee trailhawk, the service shifter light came on.

- Port Orange, FL, USA

problem #92

Dec 072020

Cherokee

  • 70,021 miles
All the engine oil leaked out of the car and started to smoke while I was in motion and the engine light came on but was perfectly fine at first. I do not know what had happened but my engine is now messing up and I almost got in a car accident.

- Chicago, IL, USA

problem #91

Dec 172020

Cherokee

  • 65,000 miles
We were traveling in our 2018 Jeep Cherokee latitude and at a red light, the car just turned off. We had to sit for awhile and then restart it by putting on the brake and some other thing. We replaced the battery and it ran for about 20 minutes. Then, it stopped while we were at a red light again! it only restarted after replacing the battery twice. We aren't spending money on a new battery until we know exactly what's wrong.

- Savannah, GA, USA

problem #90

Dec 062020

Cherokee

  • 13,696 miles
I continue to get a service shifter issue. Vehicle has 13,000 miles on it. This is a known problem across multiple years of Cherokee. Dealership said it was a battery problem but after a new battery, I still receive the warning. Warning came on while parked, just after startup.

- Nolanville, TX, USA

problem #89

Dec 032020

Cherokee

  • 40,032 miles
While driving the service shifter light came on. I pulled over and shut the vehicle off. When I started my vehicle the notice was gone but returned several days later. When I google what a service shifter was I saw alot of complaints by other Jeep owners. I thought I should add my complaint to the list. I have had my vehicle for a little over a year. I should not be having this issue.

- Lauderdale Lakes, FL, USA

problem #88

Nov 232020

Cherokee

  • 44,000 miles
Service shifter alarm, all lights on gear shifter light up. Goes away when vehicle turned off and restarted. Came back on less than a week later.

- Liberty, SC, USA

problem #87

Nov 172020

Cherokee

  • 55,000 miles
Service shifter message appeared while driving today and gear shift lights are all red P, R, N, D. the service shifter message would not disappear blocking the speedometer reading.

- Moorpark, CA, USA

problem #86

Sep 292020

Cherokee

  • 75,000 miles
After owning this vehicle for one week the service shifter light came on and all the lights by the shifter came on. Pulled off the highway shut car off and restarted. Lights were off continued to drive home. Light has come on again, always goes off after restarting. After reading all complaints of owners online I am concerned that I will have shifting problems going down the road. I can't believe with all the complaints there hasn't been a recall for this problem on this car. I have been back to the dealer several times with no satisfaction.!please, let something be done about this problem.

- Atchison, KS, USA

problem #85

Oct 072020

Cherokee

  • 22,400 miles
First incident, vehicle was parked, hence stationary. Vehicle would not start, lights would flicker and a a clicking noise would be heard when starting the vehicle. Vehicle was jump started and let it run for a while, then I shut it off to make sure everything is ok and it did not start again. Same flickering lights and clicking noise. Got it jump started again. Drove to autozone to have battery checked, while trying to park, vehicle just shut off with car on drive. Autozone employee tried to jump start vehicle and it would not start at all. Automatic locks would not lock or unlock the vehicle. Car was then towed to dealership. As of right now, unknown cause of vehicle incident.

- Raeford, NC, USA

problem #84

Sep 292020

Cherokee

  • 41,800 miles
Service shifter notification came across dash and all lights on shifter were lite up red. Thankfully the vehicle was in park, and not in drive. As the 2017S Jeep Cherokee have the same issue and now recall for service shifter. Somones incident was that came across dash, service shifter and within 10seconds their front wheels locked up and they wrecked on the highway. I dont want this to happen to me !! or anyone with a Jeep Cherokee.

- Lunenburg, VT, USA

problem #83

Sep 282020

Cherokee

  • 38,000 miles
After getting my Jeep worked on at crown Jeep of chattanooga for my dash board saying 'shifter service' they replaced my shifter bezel claiming that was all that was wrong with it. This is after my Jeep three the ebrake in while going 65 down a highway. Tonight 9/28/2020 while backing out my driveway my Jeep threw the ebrake on itself again. Then did it while going in toward at 35 mph. Chrysler Dodge Jeep needs to be held accountable for their mistakes in their cars

- Cleveland, TN, USA

problem #82

Sep 202020

Cherokee

  • 52,570 miles
The shifter has come on twice now and all lights pop up on gear shift. This is about the 4th tome in 1 -1/2 yrs in motion.

- Shepherd, TX, USA

problem #81

Sep 182020

Cherokee

  • 37,800 miles
'service shifter' light has come on the dash several times. Starting at 26,000 miles. Have taken it several time to crown Chrysler doge Jeep in chattanooga Tennessee for them to tell me it's only the battery. This battery has been replaced and this issue is still occurring. Tonight, September 18, 2020, my Jeep Cherokee notified service shifter the. Slammed the ebrake on while going 55. This is a major safety issue and the dealership keeps stating nothing is wrong. I have also had issues with after pushing the 'bush to start' button 'to cut the car off, ' the button states the car is off, but yet the engine is still running. I no longer want this 2018 Jeep Cherokee due to it being a safety issue.

- Cleveland, TN, USA

problem #80

Sep 012020

Cherokee

  • 17,000 miles
My Cherokee is 2018, I bought it used Jan of 2020. In Sept of 2020 my starter broke, I paid $550 to get it fixed. This morning, about 4 days later the starter is broken again. My mechanic is very good, and warned me about multiple people coming in with this issue and it breaking again. He told me to get a new car which I planned on doing but it broke before I got the chance. I looked it up online and multiple people left reviews with the same problem.

- San Diego, CA, USA

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