Power transfer unit bad. Confirmed by independent repair shop. 4wheel drive unavailable and service 4wd lights illuminated on dash. Part on back order with no release date.

- Lafayette, LA, USA

PTU failure 4 will drive problem

- Spring Valley, NY, USA

The contact owns a 2019 Jeep Cherokee. The contact stated while driving from a complete stop, the accelerator pedal was depressed, and the vehicle failed to respond. There was no warning light illuminated. The contact depressed the accelerator pedal down to the floorboard and the vehicle responded, however, the transmission shifted hard. The contact stated that the transmission was not shifting into the intended gear while driving at various speeds. The dealer was notified of the failure. The vehicle was not diagnosed. The contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train). The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

- House Springs, MO, USA

Service 4WD light came on. Jeep diagnosed it as a bad ptu. Needs to be replaced. Sounds like a very common problem for Jeep Cherokee in earlier model years and specific VIN#'s in 2019. This is a very costly repair and it is at no fault of my own. Not to mention the huge saftey issue it could have caused if my vehicle lost power while driving. Jeep needs to do something about this.

- Byfiled, MA, USA

I was driving and the car would randomly stop in the middle of the road, then I was unable to get it to start again unless i put the car in park turn off car and open door then restart the car. This happened multiple times, I-??ve been to so many places to get help and they act like i-??m crazy. It-??s not consistent either. I had it happen this week but before that it had been 2 months. It has happened at least 20 times within the past year

- Norman, OK, USA

Transfer Case assembly already needs to be replaced. The part has been on a nationwide back order and our vehicle has been in the shop for over 2 months. I-??ve already read that this has been a recalled issue in earlier models.

- Mission Viejo, CA, USA

While driving at highway speeds the vehicle engine stalled. I was unable to restart the vehicle after multiple attempts during rush hour traffic. The check engine light is now on and AC has failed as well, vehicle was limped to a dealership. There was a known recall that was repaired back in 2018 on this vehicle but it appears to have come back.

- San Antonio, TX, USA

2019 jeep Cherokee- check engine light came on at 62,000 miles - reading said it was a 'cylinder 1 misfire' - long story short, I need a whole new engine. Coolant is leaking into the cylinder and throughout the engine with scoring, etc.

- Thornton, CO, USA

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 25 MPH and approaching a stop sign with her foot off the accelerator pedal and slightly depressing the brake pedal, the vehicle inadvertently lost motive power before stalling. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure recurred every day since. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 65,500.

- Poland, ME, USA

The issue is prevalent in previous model years as well, PTU failure with associated SVC 4WD light, 4wd unavailable message, and grinding sound as the PTU splines self destruct. At the time of incident, was doing approximately 30 mph, rpms revved up, but felt powertrain lose power, rpms lowerd, transmission made a thud noise, vehicle lost power, then regained power with grinding noise. Took vehicle to local auto shop, ptu is not accepting commands, and is faulted.

- Kaiserslautern, MO, USA

I came to a major intersection and the SUV shut completely down. Would not start up. Steering wheel was stuck. Then voltage dropped to 11.7 volts. The battery always reads 13.7 and higher usually. Afttercharge back to 13.7. I was driving for 45 minutes continuously before incident happened.

- Franklin Square, NY, USA

As I was turning at an intersection, my battery light quickly flashed and the car stalled. This has happened 3 times in the past week. This is an obvious safety risk as the car would not move until I restarted it. I have read multiple issues of this occurring recently to other models of Jeep Cherokees

- Jacksonville, FL, USA

I have have a 2019 Jeep Cherokee Trail Hawk with the V6 Engine, On Sunday May 28th I was driving home and started to notice a burning rubber smell and when I got home I started to look at the Engine to see if a belt or something else was causing the smell then I noticed a oil leak. I called the local Jeep dealership on Monday the 29th and they couldn't get me in until Thursday June 1st. After they looked it over they called me to tell me The PTU P/N 68333255AE was leaking and also shows signs on Metal in the oil. They said it needed to be replaced. The service Rep said they couldn't order the part because they are on back order with no date of availability. The service Manager said they are well over 500 of them on back order. I'm still waiting on my extended warranty to approve the repairs and the dealer then to try and locate a Part. This problem had a recall on older models but this year was not included in the recall.

- Mukilteo, WA, USA

Failure Date: 03/06/2023 and before this date. The stereo was replaced and it had two recalls and my car vin was one recalled the recall was fixed but it-??s been two years so the warranty out but same issue that was never fixed. I purchased my Jeep in 10/2018 and I have reported numerous times that my car stalls while driving on freeway or street I was told it was because it-??s low on oil But all my warning lights come on and then the emergency brake comes on the the jeep stops and car won-??t start. I took it to the local dealership in March and the technician did not find anything wrong. They replaced battery and the same day I got it back the car died.The problem still persists they had my car for two weeks, I got the car back on April 11, 2023 and April 12,2023 stalled again and lights come on and off. My lights or windshield wipers turns off and on by itself while parked, the techs say they can-??t find anything wrong.Most recently since my vehicle has been stalling out while driving and the sterring wheel is locking up and the battery light comes on. This issue is now becoming very consistent and happening every day. The vehicle has stalled out on me in the past week numerous times in traffic. My engine light is on, auto start and stop system is unavailable and electronic stability control system is offline. I have report the development to my local dealership and they cannot correct the problem.This is a major problem and based on the research that I have done, alot of the Jeep Cherokees have this issue. This jeep is VERY UNSAFE AND IM AFRAID I WILL GET HIT IN THE BACK. Please explain to me how a jeep dealership can-??t fix my car? My car is a lemon that I paid 26,000 dollars for

- Milwaukee, WI, USA

The PTU on my 2019 jeep Cherokee trailhawk failed at 53k miles. That is absolutely ridiculous. I-??ve never even used 4 low or the locking rear differential before. The trailhawks have had these ptu issues for quite some time. You would think Jeep would have come up with a way to make the ptu stronger and more durable so owners aren-??t having these issues. I-??m glad mine was covered under warranty. If it wasn-??t I would-??ve paid around $4500 out of pocket to get it fixed. Jeep needs to issue an extended warranty on the whole powertrain system for the 2019 trailhawks or newer. They already issued a recall on previous years for the ptu.

- Moneta, VA, USA

When shifting from Park to Drive the transmission hesitates longer than expected before engaging. I have had many encounters after shifting to D and pressing on the gas pedal that the engine will rev up and then the transmission will engage.

- St.Louis, MO, USA

Vehicle stalls while driving. Check oil light not alerting driver of low oil resulting in frequent stalls while driving or idle.

- Richmond, TX, USA

The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle stalled while at a complete stop. The battery warning light and the check engine warning light were illuminated. Additionally, the contact stated while driving at various speeds, the vehicle failed to respond while accelerating. The traction control and check engine warning lights were illuminated. An unknown message was displayed. The contact veered to the side of the road. The contact turned off and restarted the vehicle, and the vehicle responded as needed; however, the check engine warning light remained illuminated. The contact stated that the failure had been reoccurring and the vehicle was hesitating while starting. The vehicle was taken to the dealer, who informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 18V739000 (Power Train) because the VIN was not included. The manufacturer was notified of the failure and advised as the dealer. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 63,000.

- Corpus Christi, TX, USA

When vehicle is in idle mode it completely shuts off causing risk of a accident

- Philadelphia , PA, USA

When vehicle is in idle mode it completely shuts off causing risk of a accident

- Philadelphia , PA, USA