10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
27,113 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

May 272022

Compass

  • miles
As I was backing out of a driveway, I heard a loud pop and felt something hit me in the back of the head really hard. My headrest burst open spontaneously. I now have a bad headache and sore neck.

- Hendersonville, TN, USA

problem #6

Aug 292021

Compass

  • miles
Headrest on passenger side popped without any collision or impact. It just popped. It was very scary. I-€™m thankful it didn-€™t cause any injury to anyone. The noise was very loud and happened without warning.

- Middleburg , PA, USA

problem #5

Aug 022021

Compass

  • miles
While backing out of driveway the driver side active head restraint spontaneously deployed hitting my teenager driver in the back of the head.

- Nixa, MO, USA

problem #4

Oct 262020

Compass

  • 105,000 miles
Radio stops working when it wants and then comes back on, but only a few stations end up working then after. Only wants to work 40% of the time. Have not been to the dealer ship yet. Also the passenger seat when there is an actually passenger in the seat says there is not and the Jeep dings the whole car ride, even though they are buckled up. The car thinks that they are not.

- Elk River, MN, USA

problem #3

Jun 122020

Compass

  • 81,190 miles
I was pulling out of the parking lot at work when my headrest just exploded and hit me in the back of the head. I hadn't hit anything or stop suddenly I was just pulling out of a parking lot. I heard a pop and then got hit in the back of the head from the headrests.

- Fort Worth, TX, USA

problem #2

Sep 242019

Compass

  • 3,604 miles
On September 24, 2019 while driving down a residential street approximately 15 mph, the passenger side headrest deployed without provocation. Fortunately, no passenger was sitting in the passenger seat at the time of deployment. It made a really loud noise when it deployed startling driver, causing driver to swerve and almost caused an accident. It appears a piece of plastic broke off inside the headrest causing the headrest to deploy.

- Henderson, NV, USA

problem #1

May 052016

Compass

  • miles
Don't know they can't seem to figure out why when someone gets out of passenger seat the seatbelt lightbstsys on and it still chims until I hook the seatbelt. I am getting tired of taking it to them

- Henderson, NC, USA