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I received a SAFETY RECALL letter, S89/NHTSA 16V-907 for my 2016 Jeep Compass.
This is a safety recall notice and to date, 06/25/17, there isn't a single dealership that has parts to do this repair.
My letter states: "We apologize for any inconvenience, but are sincerely concerned about your safety"!
Are you kidding me? Being a 70 year old grandmother who drives my grandchildren to and from school, I have a lot of lives at risk riding in my car! How concerned can you be???? If you can only supple a dealership repair shop with 2 or 3 parts, you are not a bit concerned about our safety. I have been trying since December, 2016, to get my car taken care of and haven't had a bit
of luck with anyone. Not only do they not respond to my request, Headquarters only wrote me when I
complained to them, "You can take your car to Bloomfield Hills" (over 35 miles one way) and get it taken
care of. With all the Chrysler dealers around my house, some within walking distance, why should I drive
all that way? I gave up on Parkway Chrysler Jeep where I leased my car from. I have 5 different
requests with them and still not a single response. They said they'll call when they get the part in.
My last contact was May 8, 2017. I'll be honest, I retired with 25 years from G.M. and this is my first car
in my 70 years that IS NOT A G.M. car AND FOR SURE WILL BE MY LAST! I just thought I'd step out of the box for a "change"! What a mistake. If I could turn my Jeep in now instead of 2 more years, I would do it in a heart beat. I'm just so disgusted with Chrysler, the dealership and everything else. I should have known there would be problems right from day one when Headquarters didn't send my "friend & family certificate" to the dealership. They had to call for it. Excuse was, "I overlooked the request date"!!
Anyways, I feel better now that I let it out. The end of Chrysler products for me. Back to G.M. for life!
- Theresa S.,
Clinton Township, MI, US