10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
34,482 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #16

Jul 302019

Compass

  • 65,000 miles
While getting onto a highway, my rpms dropped and I temporarily lost power steering and started slowing down, then it "caught" and I was able to drive it straight to a car place to get the free diagnostics. Everything came back normal so I left. Later in the day as I was pulling out of my neighborhood it stalled again and completely shut off this time. When trying to turn it on again it either would but then would immediately stall again or it would just never start. While trying to turn it on, all the dash lights light up including check engine, which has not been on until the car stalled the second time.

- Altamonte Springs, FL, USA

problem #15

Jul 012019

Compass

  • 85,910 miles
My vehicle was being driven down a highway and was pulled over in the early morning by a state trooper. The officer came up to the vehicle and stated that there was no tail lights. We were giving a warning and was told to get it fixed and we were on our way again. Since then still haven't come up with a solution to fix it. All other lights like head lights, reverse lights, turn signals, brakes lights and bright lights all work just not the tail lights. I believe that it is something with the tipm because I ran a diagnostic on it and was given a code which also stated the tipm reading is low. It has not been repaired yet due to how much it coasts to get it repaired.

- Elkhart, IN, USA

problem #14

Jul 042019

Compass

  • 8 miles
Takata recall. Sunroof leaking when it rains. This is an issue that makes it unsafe while your driving.

- Washington, DC, USA

problem #13

Jun 212019

Compass

  • 71,000 miles
I have driven this vehicle for 3 years with no issues until recently. I take care of it and maintenance it regularly. Around April 29th I felt some steering issues and brought it in to Firestone who told me it needed to be taken to the dealership. At the dealership, they replaced an ABS sensor and a few tire sensors. Since then on multiple occasions the vehicle has randomly and intermittently stalled while driving. I can be driving at any speed and the vehicle will randomly lose acceleration, power steering, and brakes. It has happened after a turn, while just going straight at 45 mph, while in stop-and-go traffic, and when trying to accelerate after sitting at a red light. There is no rhyme or reason. The ignition has to be turned off and turned back on to restart the vehicle. I have nearly caused a collision twice. I brought it to the dealership on June 22nd and they had my car until June 25th. They replaced the crankshaft position carriage, and some frayed wiring. The issue happened 3 more times after those repairs. I had it towed to the dealership on June 27th and it is still in the shop (today is July 2nd). They are telling me they cannot recreate the problem and want me to take the vehicle back without doing any repairs. I am now working with the GM and cfo of the dealership to try and resolve this and I have filed a complaint with Chrysler (case #59096741). I do not feel safe driving the vehicle and I refuse to put my children in it. All service records that I have are inside the vehicle at the dealership.

- Lakewood Ranch, FL, USA

problem #12

Jun 042019

Compass

  • 67,000 miles
Can shaft sensor

- Killeen, TX, USA

problem #11

Jan 012016

Compass

  • miles
All 4 doors crack every time you open or close them. I complained about this issue at the dealership when we got it and they tested most of the same models they had and they all had the same issue.

- West Valley City, UT, USA

problem #10

Dec 152018

Compass

  • 65,000 miles
My car has not been starting up. The car would sit for 5 minutes at the least and would not start up right away. I was told it could be one of my sensors so I changed the crankshaft sensor but am still having the same problems but worse. It makes a clicking noise like it's trying to start but wonżT and the lights flicker, everything resets but doesnżT turn on. Now it does this any time I try to start the car. At some points the lights would go off in its own and coke back on or just flicker after it has been started. If and when I can finally get it started, when I press the gas to accelerate or going up a hill, it hesitates and pulls back hard. I then came across this particular recall on my exact vehicle and wondered if maybe this is the same issue causing the same problems. This has been going on for a few months now.

- New Orleans, LA, USA

problem #9

Dec 072018

Compass

  • 66,000 miles
Car jerks when accelerating after making a turns

- Lansing, MI, USA

problem #8

Jul 142018

Compass

  • 14,000 miles
Jeep repeatedly leaks from dome light after it rains. My map light is filled with water when it rains.I had puddles of water in front and rear passenger foot area. The car smells really bad.my Jeep Compass stopped in the middle of the road just a month after I bought it.

- Spring Valley, NY, USA

problem #7

Apr 122018

Compass

  • 65,000 miles
Takata recall, I was driving down 435 highway with my kids and my engine stalled. I had to pull on the shoulder turn the car off and restart the car. This happened on Thursday the 12th of April 2016.

- Kansas City, MO, USA

problem #6

Mar 222018

Compass

  • 18,000 miles
When accelerating from a stopped position, I.e. at a stop sign, my car begins to drive, then I hear the engine "rev", as if it is in the neutral position. It is in drive. Then I shut off the car, restart and then it is ok..it is very dangerous. It does not happen often, but when it does, it is very dangerous. I would say it happens 1X per week, sometimes 2X per week. I have a video of the "revving" but you can't see anything of course!

- West Caldwell, NJ, USA

problem #5

Feb 152018

Compass

  • 9,370 miles
Since beginning of 2018 my Jeep has stalled while the car was in motion and I was driving. I brought it to dealer on 2/15/18. Dealer says it could be from low oil. When he checked the oil the oil level was good and clean. He recommended to change the oil anyway. Which I did. Again Jeep stalled 2 times while in motion and I was driving. On the dashboard the word ESC appears and after I restart the engine it disappears. I have not seen a pattern wether it be my speed, turning or stopping at a light. Went back to dealership on 4/9/2018. Service manager checked car by plugging it in for diagnostic test. Only stored codes appeared. No code to show problem. I was told I have to wait about month for a loaner in order to leave the car at the dealership for further review. Driving this Jeep is very concerning to me. I never know when and at what speed and if it will turn over.

- Rockville Centre, NY, USA

problem #4

Mar 122017

Compass

  • 400 miles
The front passenger seat belt malfunctions when a person is sitting in the seat. I have taken the vehicle several times to the dealer & it is still not corrected. I have an open investigation with Chrysler corporate too. Corporate has acknowledged there is a serious problem with all 2016 Jeep Compass seat belts on the front passenger side but still expect people to drive their vehicles knowing there is a problem & they say the vehicle is unsafe to drive. If a person is sitting in the seat the alarm will go off indicting the seat belt needs to be fastened when in fact it is. It will also think a person has a seat belt on while the vehicle is in motion when they really don't. I have video of this & eyewitnesses. I have question the airbag linkage to the seatbelt malfunctioning if it can cause the airbag to fail or malfunction & corporate is unsure if this is possible.I have actually tried to trade the vehicle & cannot because all other dealers are aware of this issue and refuse to take it. I have been fighting this since I have owned the vehicle which I bought March 2016. After I bought it I took it back to the dealer within an hour & a half and informed them of the seat belt issue and they blew it off and have continued to blow it off until corporate got involved but both sides canżT fix or figure out the problem & will not take the vehicle back on trade as they have admitted it is an unsafe vehicle due to the seatbelt on the front passenger side.ż I am also having issues with the fuel economy as it is significantly less than what was advertised and what is posted on corporate's website. I have receipts and video to show as proof. The dealer blows this off too & refuses to look into it. Corporate has no comment on the fuel economy. It's advertised to get 30 on the highway & I barely get 24-25. All issues with the seatbelt has been while driving above 15mph.

- Homosassa, FL, USA

problem #3

Mar 122018

Compass

  • 20 miles
Stops running while driving down the road. Has stopped at least 20 times. There is no lights that come on when this happens. It is hard to steer car to the side of the road when this happens.

- Shelbyville, TN, USA

problem #2

Jan 122017

Compass

  • 25,000 miles
On 12 Jan 2017 a lady backed into my car at approx 35 mph and destroyed the passenger doors - the entire right side of the vehicle - the airbags did not deploy resulting in injuries to my son and myself. I was parking in a parking lot at the time and she was backing out at a high rate of speed without looking.

- Leland, NC, USA

problem #1

Jan 082017

Compass

  • miles
When it is raining or when the snow on my Jeep begins to melt, the sunroof leaks. The sunroof controlls and overhead lights (which is located next to the sunroof) fills up with water and leak all over; on the driver, front passenger, dashboard, etc. Creating a distraction while attempting to drive

- Brooklyn, NY, USA