10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
31,251 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #6

May 232019

Compass

  • 20,100 miles
The passenger seat belt mechanism does not lock. It appears to be locked in but when you pull on it, it does not stay in the locked position. In the event of an accident the passenger will not be protected. My sons friend was in the passenger seat of the vehicle and it came unbuckled when they came to a stop at a light. I do not see any recalls at this time and have found complaints to Chrysler about the problem with no resolution.

- Sea Girt, NJ, USA

problem #5

Feb 282019

Compass

  • 87,000 miles
I was involved in an accident on February 28, 2019 when I veered off into a ditch, my vehicle flew into the air after hitting a driveway, and flipped at about 55 mph. I was driving on a rural farm to market road. I was driving and the only one in the vehicle. My seatbelt never locked as I wrecked. It was buckled but never engaged. I submitted to Jeep for review and they denied my claim and said the seatbelt was working properly. My seatbelt was all the way stretched out and even frayed at the top where the loop is. My L1 instantly blew up into my spinal cord and I suffered severe injuries.

- Pollok, TX, USA

problem #4

Nov 052018

Compass

  • 80,000 miles
The passenger seat belt does not seem to full engage when I click my seat belt. I had noticed when we came to a sudden stop while driving to a nearby store and the self belt came undone right after I had clicked it in. Thankfully the convenience store is only a mile or so away on a main highway route. I strongly believe this is a safety issue and since then have made sure to double check by pulling on it to see if it's fully engaged. There are time where it¿ll keep coming undone and I have to keep clicking it on until it fully engaged.

- Tsaile, AZ, USA

problem #3

Mar 122017

Compass

  • 400 miles
The front passenger seat belt malfunctions when a person is sitting in the seat. I have taken the vehicle several times to the dealer & it is still not corrected. I have an open investigation with Chrysler corporate too. Corporate has acknowledged there is a serious problem with all 2016 Jeep Compass seat belts on the front passenger side but still expect people to drive their vehicles knowing there is a problem & they say the vehicle is unsafe to drive. If a person is sitting in the seat the alarm will go off indicting the seat belt needs to be fastened when in fact it is. It will also think a person has a seat belt on while the vehicle is in motion when they really don't. I have video of this & eyewitnesses. I have question the airbag linkage to the seatbelt malfunctioning if it can cause the airbag to fail or malfunction & corporate is unsure if this is possible.I have actually tried to trade the vehicle & cannot because all other dealers are aware of this issue and refuse to take it. I have been fighting this since I have owned the vehicle which I bought March 2016. After I bought it I took it back to the dealer within an hour & a half and informed them of the seat belt issue and they blew it off and have continued to blow it off until corporate got involved but both sides can¿T fix or figure out the problem & will not take the vehicle back on trade as they have admitted it is an unsafe vehicle due to the seatbelt on the front passenger side.¿ I am also having issues with the fuel economy as it is significantly less than what was advertised and what is posted on corporate's website. I have receipts and video to show as proof. The dealer blows this off too & refuses to look into it. Corporate has no comment on the fuel economy. It's advertised to get 30 on the highway & I barely get 24-25. All issues with the seatbelt has been while driving above 15mph.

- Homosassa, FL, USA

problem #2

Sep 212017

Compass

  • 5 miles
Four separate occassions of seatbelt lights and chime coming on while all occupants were properly belted in. Dealer has replaced all components of the seatbelt system, and it continues to happen. Nothing done yet has repaired the problem. The dealer currently has the vehicle in their shop until they think it's repaired again. It went to the shop in October and December of 2016, again on the 13th of September of 2017 and the 21st of September. 4 times.

- Tarentum, PA, USA

problem #1

May 052016

Compass

  • miles
Don't know they can't seem to figure out why when someone gets out of passenger seat the seatbelt lightbstsys on and it still chims until I hook the seatbelt. I am getting tired of taking it to them

- Henderson, NC, USA