10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
24,980 miles

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« Read the previous 20 complaints

problem #36

Feb 142020

Compass

  • 12,000 miles
When putting the car in reverse it would go straight untill it kicked back in gear. On highway gear switched on its own slowed down and kicked back in. I could of got in S major accident. I just brought the car on 01/17/2020

- Wilmington, DE, USA

problem #35

Oct 012017

Compass

  • 6,000 miles
I purchased my 2017 Jeep Compass trail hawk brand new, my production date is April 26, 2017. I have had endless issues w/ this vehicle, I have owned other Jeep and never had these issues. It started w/ my radio making this crazy indescribably loud sound along w/ freezing the screen. Turning off the radio would not stop the sound, not even turning off the entire vehicle would stop the sound. Serv dept could never replicate, I brought it in one time when radio was on a non-existent phone call and acting up. They took my car and turned it off, next day told me they couldn't replicate. I demanded that the girl who took my car in and saw what was going on speak with the tech to explain what she saw. They agreed to order me a new radio. Additionally I began having issues w/ Jeep throwing on random dash indicator lights and not starting. Tcm pin was spreading and causing indicators B battery controlling stop/start tested bad. They replaced. I had already replaced my a battery a day or so before. Damage wires found at fuse box (they blamed me) I have made zero mods to car or even lifted the hood myself. BCM replaced. I had issue w/ engine cutting off while driving in road & pulling ebrake before I'm due for oil change. Had oil consumption test done and they say it's fine, this is because Chrysler makes up the consumption standard. So you will always be "fine." This it to prevent you from getting to compression test. I go in many times for this same issue. Eventually, I demand with fca that they allow compression test and replace my engine when they discover it's due to oil consump. Tech reports oil low, sprk plug cyl 3 is oil fouled, compress. Test done air is felt from oil fill, bore scope of cyl 3 walls are scored and have oil on them. Fca approves new engine for me. After new eng. I drive 13 mi eng is over heating. T-stat clamp replaced. Do not give up & document well!

- Fern Park, FL, USA

problem #34

Nov 072017

Compass

  • 350 miles
Engine has excessive oil consumption which causes the vehicle to just stall out. Recommended 5000 oil changes but dealers will say 3000 and to check oil every 2 days because it may need 4-5 qts between oil changes. This started within 5 months of driving it off the showroom floor. Dealer and Chrysler Corp are aware of issues but no fix has been discovered not do they care. My daughter and her 2 babies were almost killed when it just stalled exiting a major freeway and an 18 wheeler right behind her...case manager (3rd case since 2017) at fca was 'oh, so scary'. this is a serious, deadly issue and dealers omit things from the system, perform the consumption tests improperly or don't record them at all so they will not have to do what's right. The vehicle will totally shut down while turning, emergency brake will apply and it takes a bit to get it started again. Sometimes lights on dash will all flash on or sometimes just the oil light (even within 2 weeks of an oil change).

- Carlisle, PA, USA

problem #33

Jan 072020

Compass

  • 31,000 miles
Car stalled 4 times in the last 4 months while at stop lights. I was stopped at light and when I went to move again the car stalled-all panel lights flashed and car would not turn on again. After multiple attempts the car finally started. After the most recent occurrence I drove immediately to the nearest midas because oi was afraid to drive it any farther. They ran diagnostics and could not find a definitive answer. The battery was fine.

- Eagle River, AK, USA

problem #32

Jan 072020

Compass

  • 53,000 miles
Car will not start. Starts and then shuts off. Not battery related.

- Nowata, OK, USA

problem #31

Dec 092019

Compass

  • 28,423 miles
2 times the same incident occurred 6 months apart, once in June 2019 mileage 22046 and once in December 2019 mileage 28423. Bought the car brand new in 2017. Oil is dissappearing!! the oil pressure low light will flash on - there is a loss of power - while driving - no warning! then the light will go off. Drive to oil change business to have them check the oil level and the Jeep will be 3 to 3.5 quarts low. No leak present or oil seen. Engine seems to slip while driving before this happens.

- Burleson, TX, USA

problem #30

Dec 132019

Compass

  • 31,000 miles
Engine stalls at any speed due to low oil. 2.4 engine has excessive oil consumption to the degree of shutting down in between 5000 mile oil changes. Engine has 30,000 miles and uses 3 quarts between changes "apparently". Chrysler says 1 quart per 2000 miles!!! on a new vehicle, this is totally unacceptable!

- Salem, IN, USA

problem #29

Jan 012018

Compass

  • 51,000 miles
The contact owns a 2017 Jeep Compass. The contact stated that the oil in his vehicle needed to be changed every two months. In addition, the low oil warning indicator illuminated. The vehicle was taken to ganley Chrysler Dodge Jeep Ram (located at 310 broadway ave, bedford, oh 44146, (440) 232-2121) where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 51,000.

- South Euclid, OH, USA

problem #28

Sep 192019

Compass

  • 43,500 miles
Problem started around 43K mileage. When turning, the "low oil pressure" light would come on, then the engine would stall and sometimes the emergency brake would activate and stop the car. I would have to shut vehicle off and then turn back on to operate. This happened on side streets and once on highway. Took car into golling (dealer) and they said oil was very low. I had just had oil changed about 3K miles prior to that. Dealer told me that "these engines are known to burn oil". they told me to bring it back at 2K miles to have the oil checked. At 2K miles, the oil was low again and they did an oil change and told me to bring it back at 1K miles. I brought it back at 1K miles they needed to "top it off" and told me to bring it back again at 2K miles. The dealer also mentioned that if next oil check it was showing low, they may need to replace engine.

- Clarkston, MI, USA

problem #27

Nov 062019

Compass

  • 56,000 miles
The stop/start battery had to be replaced. Within 2 months the car battery had to be replaced. This was because the stop/start engine died various times. The car would not start for over 10 minutes. A month after fixing it, it stalled again. I am 65 years old and this is very unsafe. I stop at a stop sign and start to go and it dies. It seems that the stop/start engine has to be stopped for a period of time before you can go.

- Hollister, CA, USA

problem #26

Nov 042019

Compass

  • 33,720 miles
Vehicle shuts down while operating. Took it to the dealer and the dealer said it uses a quart of oil every 500 miles thereby by causing engine to shut down during operation. Dealer stated Chrysler is aware of problem and no solutions have been provided yet. Dealer also stated to get an oil change every 3000 miles. This vehicle has 33,720 miles and was purchased Jun 2017.

- Clarence Center, NY, USA

problem #25

Oct 172019

Compass 4-cyl

  • 15,562 miles
My vehicle has 15562 miles on it and is 400 miles from it's oil change. When driving vehicle on neighborhood streets it would randomly stall and shut off causing a loss of power steering and vehicle acceleration. When we arrived home we did a once over on the engine and the oil dip stick was bone dry. We called our local dealership and they mentioned that they had seen several Jeep compasses with the same issue. Consumer stated our vehicle was about 300 miles shy of the 5000 mile suggested oil change from jiffy lube (per mfg's spec). So 4700 miles since previous oil change.

- Dundee, OR, USA

problem #24

Oct 122019

Compass

  • 25,030 miles
I came down a hill in my neighborhood, street then became level and I came to stop sign, I stopped and my engine died and my emergency brake came on. I had to remove foot from brake, put back on brake, restart engine and then I could disengage emergency brake. Dealer is telling me this because it was low on oil. But I wasn't even due for a few hundred miles for an oil change.

- Harrisburg, PA, USA

problem #23

Oct 052019

Compass

  • 17,700 miles
On Saturday, 10/5/19 while driving vehicle for only a minute and making a right turn, the oil light came on (oil pressure low) and then turned off. I then stopped my vehicle and waited about an hour before checking the oil and it was down almost 2 1/2 quarts. This is only after approximately 3,200 miles since the last oil change. I went T to Jeep service in garden city, NY first thing Monday morning and was told by 2 different service workers that it is normal to burn through a quart of oil every 1500 miles. * this is not normal*

- Massapequa, NY, USA

problem #22

Aug 192019

Compass 4-cyl

  • Automatic transmission
  • 21,008 miles
The contact owns a 2017 Jeep Compass. The contact stated that the vehicle burned excessive oil. The vehicle was taken to james Chrysler Dodge Jeep Ram (13007 wicker ave, cedar lake, in 46303, (219) 267-1226) where the vehicle was tested for oil consumption every 500 miles. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 21,008.

- Crown Point, IN, USA

problem #21

Jul 182018

Compass

  • miles
Takata recall, bought the car in April 2018 and after 2 months I started experiencing a strange kick coming from the engine while driving, I took it numerous times to the Jeep dealership and could never find the problem until 7 months later when it statted to do it kore often. After some research and talking to other Jeep owners with the same car I found out it was a manufacturer defect. Unfortunately, by the time the dealership realized it was a defect, my warranty had expired. 2 days ago, my car completely went out and didn't turn on, I had to tow it to the dealership and now I am being charged over two-thousand dollars to get an electrical problem fixed. On too of making my monthly payments, I have to pay out of pocket for a lemon vehicle I purchased.

- Fort Worth, TX, USA

problem #20

Jan 052018

Compass

  • 6,000 miles
The contact owns a 2017 Jeep Compass. The contact stated that there was an internal electrical failure and the vehicle stalled several times. In addition, there was a loss of engine power and the gear independently shifted into neutral while the vehicle was in operation. The contact stated that various unknown warning indicators flickered and flashed during the failure. Antwerpen Chrysler Jeep (6440 baltimore national pike, baltimore, md 21228, (410) 788-2973) was notified of the failure. The failure recurred and the battery was replaced. An independent mechanic diagnosed that the failure was related to NHTSA campaign number: 17V301000 (power train); however, the dealer and manufacturer indicated that the vehicle was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 6,000.

- Kensington, MD, USA

problem #19

Jul 022019

Compass

  • miles
On 6.22.2019 I purchased a Jeep Compass certified. I had the Jeep for 10 days before the Jeep will no longer start. The Jeep had to be towed to the nearest Jeep dealership. The diagnosis is that the Jeep's timper is no longer working. This is a pre-existing issue that the Jeep dealership on route 4, paramus, NJ was well aware of when the sold me the Jeep. I do not have a loaner car to get to or from work.......

- Newark, NJ, USA

problem #18

Jun 192017

Compass

  • 54,000 miles
Car shuts off when coming to a stop when the auto off/on is turned off. Engine light finally started coming on but did not at first. After restarting the car and trying to pull out it dies again sometimes leaving you in the middle of an intersection. I got stranded for about 20 minutes when it shut off. Eventually I was able to get it restarted and get home with it. Not sure if this is related but when turning I can hear a "ding" like a bell. There was also a light that came on which looked like a lightening bolt. I bought the car used and it has always seemed like the idol was set a little to low as it doesn't really move when you take your foot off the brake. Also, when the engine went off the instrument on the dash seemed to think the car was still operational. It wouldn't shut off like if you came home and shut the engine off.

- Knoxville, TN, USA

problem #17

Jun 162019

Compass

  • 28,000 miles
Vehicle has been in the shop four times. All have been control module related. We lose all exterior lights. Vehicle will randomly shut off while in drive. Now we are having an issue with the vehicle not accelerating and is idling rough. All of these happened while the vehicle was in motion. This has been over a span of the past year.

- Trenton, OH, USA

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