10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
24,980 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #16

Jun 102019

Compass 4-cyl

  • 45,000 miles
As I was driving on an 8 lane expressway my vehicle experienced an engine stall while driving. I immeditaely tunred on my hazard lights to alert other drivers and crossed 7 lanes to come to a complete stop as I could no longer accelerate. I turned off my vehicle, turned to the on position to allow all dahsboard lights to turn off and then off. I turned my vehicle back on and continued to drive to my desitnation but this time when it happened I just was going up a hill, cars in front and behind me I was right in the middle of the intersection with another engine stall while driving. I need to be added to the manufactures list of the know defect of their voluntary recall they initatiated. My car is not safe to drive and becuase this is intermittent I can not recreate this issue at the dealership. I am not on the list of a recall even though I am having engine stalls while driving. * 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- San Antonio, TX, USA

problem #15

Apr 152019

Compass

  • 39,000 miles
Takara recall. I woke up in the am to go to meet my friend, stated Jeep, it was running funny.so I put in reverse and pukked out of driveway, got to a stop sign, Jeep would not go, no gas or just like it was running out of gas.parking brake went on had to shut it off and start it again. Than pulled on to hywy 65 and it like stalled, no gas power att all, steering was hard, could not turn the wheel. And check engine lite went on, ! and checked the oil because that keeps going on to.(just got an oil change)had too put in 2 quarts of oil. It is going somewhere" if there was alot of traffic I would have been killed. There are days my radio has a mind of it's own? it will just change channels or freeze up. My passenger window has a mind of it own somedays it will role downbeat ok, next day or hours it wont work again" all thede malfuntions makes my anxiety off the charts. It is sad when it is your vehicle and your scared to drive it. I have 4 recalls and no one told me, I had to look them up to get them. That is horrible peoples lives are in danger! I hope that someone else doesnt have to be scared to dive there Jeep. Like me.

- Isanti, MN, USA

problem #14

Apr 292019

Compass

  • 26,000 miles
Since I've had my car the main screen with maps, weather, radio, etc. Has shut off randomly, my speakers have turned up to the max they could go all by themselves without letting me turn anything off, the weather constantly pops up after I've cleared it. All of this was fixed with replacing the whole screen. But then after the system would not save my setting for the first 5 times I started it back up. I had to keep saving them. It has had multiple issues, I've had to get different tires replaced at least 3-4 times and air leaks, the last being because the belt broke in them. I have an appointment to get my front usb replaced because it randomly stopped working. I've had to get other parts replaced that control my driving and now it won't start. The lights, radio, gauges, etc. All work but the gauges make a tick sound but the engine won't start. There has been two times that it says my car is running but the engine isn't on. I've had my side lights that come on when I turn randomly not work but I'm not sure if that is something I'm doing. I have to read the manual more.

- Ashville, NY, USA

problem #13

Mar 082019

Compass

  • 0 miles
My daughter purchased a brand new 2017 Jeep Compass from papas Dodge in new britain, ct. The stop/start feature on this vehicle intermittently fails. When this occurs the vehicle is in motion and the engine stalls causing loss of steering and brakes. The dealer apparently can not emulate the problem but they do not drive it on a daily basis. My daughter is terrified to drive this car and was almost in an accident as a result. Also, this vehicle has excessive oil consumption. Have to add 1 1/2 quart between oil changes.

- Newington, CT, USA

problem #12

Apr 012019

Compass

  • 24,625 miles
The vehical (2017 Jeep Compass trailhawk) automatically shut down and inhaled the parking break while the car was in motion on a busy street without any indication of an issue by the dashboard. The vehical took several attempts to turn back on. Once it was back on, I was able to get the vehical to the dealership and they indicated that the oil level was at the bottom of the dip stick. The vehical wasn't at its required oil change yet and no indication of low oil or low oil pressure was indicated to me through its safety system.

- Milwaukee, WI, USA

problem #11

May 012018

Compass

  • miles
Engine uses oil. Have to add oil several times before next oil change is due.

- Saginaw, MI, USA

problem #10

Dec 252018

Compass

  • 6,000 miles
The contact owns a 2017 Jeep Compass. On several occasions, while driving 50 mph, the vehicle sputtered and shut off. The contact was able to restart the vehicle. The vehicle was taken to Chrysler Dodge Jeep Ram Fiat manhattan (678 11th ave, New York, NY 10019, (212) 549-2208) to be diagnosed, but the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure and provided case number: 52481054. The approximate failure mileage was 6,000.

- Brooklyn, NY, USA

problem #9

Oct 292018

Compass 4-cyl

  • 14,000 miles
The contact owns a 2017 Jeep Compass. While driving approximately 45 mph, the vehicle stalled without warning. The power steering, brakes, and all electrical and mechanical functions failed to operate. The contact was able to restart the vehicle after approximately four attempts. The vehicle was taken to atlantic Dodge Chrysler Jeep Ram (located at 2330 us-1, St, augustine, fl 32086, (904) 797-4383) where it was diagnosed that there may be bad fuel in the vehicle. The vehicle was refueled; however, the failure recurred. The vehicle was taken back to the dealer for another diagnostic test. The contact was informed that the oil was below the minimum oil level. The manufacturer was notified of the failure. The approximate failure mileage was 14,000. Consumer stated that the oil be checked once a week by the dealer. Consumer stated there are no warnings or warnign lights to indicate the problem client is checking the oil consistently 1 quart low for every 2000 miles.

- St.Augustine, FL, USA

problem #8

Nov 222018

Compass

  • 15,000 miles
My 2017 Jeep Compass has only 14,000 miles on it. I made a turn today and noticed the low oil indicator came on. I immediately told my husband and he checked the oil and it wasn't even showing up on the dip stick. It caused my engine to turn off in an intersection and I had to hope that I could get out of the intersection without getting hit. I managed to get it turned back on and the emergency brake was automatically engaged when the engine turned off. I disengaged the emergency brake and started my engine and made it home. We did add 3 quarts of oil. So, I researched this "problem" online and found many people having the same problem with this engine burning oil like crazy. I'm not sure if my engine is damaged or not (due to the oil being basically dry). I am planning on taking it in to the dealership. We added oil to get it back to the normal level, but to me we just covered up the problem. A new motor should not burn through 4 1/2 quarts of oil in 5,000 miles. Something needs to be done. I feel like my $30,0000 vehicle is a lemon.

- Robert Lee, TX, USA

problem #7

Oct 042018

Compass

  • 11,200 miles
Around 8:50am October 4th, 2018 my wife and baby were at a city street red light stopped and upon accelerating the car completely shut off and the steering-wheel locked up. After about 5 minutes she was able to start it up again. We live in the city so this could have been much worse at any different light at any time of day. I brought it in first thing the next morning to the dealership and was told that low oil can cause airpockets in the engine shutting the whole vehicle off. The Jeep tech said "this has been seen a lot on newer Jeep in these multi-air engines. People come in for the same reason and have no indication of what caused it. When they first came out we had to diagnose a lot and 99.9% of the time that is the cause." My car was at ~11,200 miles, and my oil change sticker suggested ~11,600 to get it changed again. I had no oil light, let alone wasn't even close to the certified tech's oil change sticker that is placed on the car. This is completely unsafe and not acceptable. The tech suggested keeping a quart of oil in my car and checking the oil every 1-2K miles (in a brand new vehicle!). the dealership GM called me and asked if I wanted to trade in my vehicle for its worth to get me in something else since I wasn't satisfied, basically brushing off the major issue at hand. I explained I want this vehicle gone and refunded completely. He mentioned I could try my luck with the fca. I put in a complaint through Jeep, and a rep by the name of steve stander called 4 times throughout the following week and left no voicemail. I looked up his # to verify he was calling from Chrysler. Starting from the first missed call I left him a voicemail telling him the best time was any time after 12:30pm pst. The next 3 attempts he made were still in the early morning, ignoring my vm's.

- Tempe, AZ, USA

problem #6

Oct 072018

Compass

  • 23,000 miles
I was on hwy going speed limit and the car in front stopped really fast and I put on my brakes and the engine got more power like the gas paddle was stuck I could not stop I had to go down the shoulder about a mile before the truck would stop and I was pushing down on the brake the whole time

- Marysville, WA, USA

problem #5

Aug 142018

Compass

  • 13,000 miles
Engine oil and stalling. I went for my 2nd oil change 8/27/2018. The service tech and a mechanic listened when I said the oil was basically gone and my husband had to add 2 quarts. I even checked all the system warnings and there is none for low oil. When pulling out into an intersection the car totally shut off at 4 different times. So the mechanic said yes those 2.4 engines burn 1 quart each 1000 miles and when the oil is low the engine will just stop. I asked about why there are no warning lights, the mechanic again said yes there is not one. Having a car just shut off is so dangerous. It could have been a terrible accident if another car was coming any of those 4 shut offs. Also my car jerks when shifting gears. The service tech commented I needed a computer upgrade. While there for the oil change supposedly the upgrade was done. It just jerk again the other day when the transmission was shifting. This car is just a year old - all of these issues are terrible and dangerous.

- Glen Burnie, MD, USA

problem #4

Jul 032018

Compass

  • 9,000 miles
Purchased Dec 2017. Almost immediately began experiencing a problem whenever the speedometer dropped to 31 mph, there was an aggressive downshift that felt as if I was being rear ended. Problem frequent yet intermittent. Often radio would not turn on or off when the engine was on or off. Fear of battery draining was often. Loss of volume control when vehicle was parked.. each month, random errors would flash. By July 3, it had become so frequent withshifting problems and problems with lighting, windows, sunroof, it was taken to collierville cdjr for service. That day all the codes started flashing across dash while vehicle was in motion on highway. There were 4 pages of diagnostic error codes. Tech erik jeter said a tcm flash update was available for transmission shift quality. Must update PCM and tcm also. There were multiple dtcs for all turn signals and lamps. Determined cause to be faulty body control module and internal failure. This was allegedly replaced, despite being originally told of a recall and backorder of parts that could last 6 months. Car out of service for 10 days. Problems began again within a week of vehicles return. It was taken to landers cdjr for service on August 9, 2018. I have not heard back from dealer. Then the backup cameras began freezing and would stay while car in motion. Windows stopped working. On September 1, 2018 my vehicle was found to be sitting behind the service department along side more than a dozen other new Jeep Compass vehicles with stop sale/do not sell written across windows. It has been a total of 35 days out of service. This vehicle needs to be declared a lemon so I can replace it with a working car.

- Olive Branch, MS, USA

problem #3

Feb 022018

Compass

  • 3,000 miles
02/05/2018......bought the vehicle November 2017. Twice already while driving on the highway through rush hour traffic the dash display started flashing erratically and the car lost all power, a total shut down. No radio, no dash, no brakes, no steering. Luckily traffic was moving each time. After approximately a city block the car restarts. Dealer tested the car and could not replicate the problem after driving it 20 miles with a computer connected. I feel this can be life threatening and should be investigated before the inevitable happens. I have 2 small children and my wife with me most of the time. They recommend driving it to see if it happens again. I'm no longer comfortable driving this vehicle.

- Tarpon Springs, FL, USA

problem #2

Aug 292017

Compass

  • 645 miles
Three times now the auto/start stop feature has failed to restart the vehicle after it has automatically shut off. When lifting my foot off the brake pedal, the vehicle hasn't restarted. Once I was in the middle of traffic, waiting to turn left against oncoming traffic, so it was a dangerous situation. It took 15 seconds or so before I could restart it after placing the vehicle in park.

- Winter Park, FL, USA

problem #1

Jun 162017

Compass

  • 214 miles
Had car 3 weeks 214 miles, when starting vehicle -check engine light came on. Dealer states computer control module malfunction, now 31 days later no fix Chrysler has determined car to be declared a lemon. Dealer states can be 4 weeks before replacement vehicle. Dealer has treated us well, been in a loaner for the 31 days will have loaner until new vehicle obtained.

- Albertson, NY, USA