10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
21,667 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #31

Feb 272020

Compass

  • 37,000 miles
I purchased a 2017 Jeep Compass in December 2019, from a major nationwide rental Agency, with a 36 month warranty. I was driving the vehicle at 530am, in darkness, at 65 mph in a straight direction, in the middle lane of a major highway, when the engine abruptly shut off. I was able to make to to the shoulder of the road, but with difficulty because the power steering had stopped working as well. The vehicle would not restart and had to be towed to a Jeep dealership, where the warranty would not cover the full repair.

- Dover, NJ, USA

problem #30

Feb 192020

Compass

  • 27,000 miles
The start/stop feature causes my car to stall. The emergency brake would automatically get enabled and I basically can't get my car to move until I put my car in park, disable to the emergency brake and turn my car on and off. This feature is such an inconvenience due to the chance of stalling at every stop light/intersection. This increases the chances of getting rear ended. In addition, today my front collision warning + brakes got activated while I was in motion without anything in front of me. Again, another possibility of getting rear ended.

- Buena Park, CA, USA

problem #29

Feb 142020

Compass

  • 12,000 miles
When putting the car in reverse it would go straight untill it kicked back in gear. On highway gear switched on its own slowed down and kicked back in. I could of got in S major accident. I just brought the car on 01/17/2020

- Wilmington, DE, USA

problem #28

Oct 282019

Compass

  • 27,600 miles
I had a safety issue with my 2017 Jeep Compass that I am currently leasing. The car would stop and shut down on its own without warning or any lights turning on. It had to do with the parking brake as well. When I brought it to the North haven, ct dealership to get fixed, they said they were unable to fix it and had to contact Chrysler. Chrysler told them what to do. The dealership did as told and it resolved the issue--something about the battery. When I was informed about what happened, I asked why there was no warning or check engine light going off alerting me that something was not right. The person at the dealership said 'well once you notice things aren't working well, then it's probably a battery issue. Bring it back in.' How is this acceptable" there is no warning that my car is going to just stop as I am driving. I just have to wait until other things go wrong to determine if it is maybe a battery issue? that is unheard of. The dealership had my car for almost a week, did not give me a loaner, but said I could rent a car at a low cost. Rent a car? I am not going to pay money for a car when mine is still under warranty. And when asked if there was a recall regarding this issue, the person at the dealership said 'no, they only do recalls when it is a safety issue.' So when my Jeep automatically shut down on a road with a speed limit of 55, that's not a safety issue" I am completely unsatisfied with my experience resolving this issue, and to be honest, I cannot say that it is resolved because there will be no warning as to whether or not it is going to happen again. The product is not safe apparently because there is no indication as to when the battery needed to be serviced. When I went to the dealership and requested safer car, the manager said they could not do anything, accepting the fact that I drive an unsafe car.

- East Haven, CT, USA

problem #27

Dec 092019

Compass

  • 28,423 miles
2 times the same incident occurred 6 months apart, once in June 2019 mileage 22046 and once in December 2019 mileage 28423. Bought the car brand new in 2017. Oil is dissappearing!! the oil pressure low light will flash on - there is a loss of power - while driving - no warning! then the light will go off. Drive to oil change business to have them check the oil level and the Jeep will be 3 to 3.5 quarts low. No leak present or oil seen. Engine seems to slip while driving before this happens.

- Burleson, TX, USA

problem #26

Dec 112019

Compass

  • 28,000 miles
I bought my car in 2018 brand new with less than 10 miles. In the first few months, it required a brand new radio system and rear camera replacement. In some months following that, I have had my car stop on me while driving, approximately 4-5 times with only excuses as to why the car would unsafely do this. First time was an update that needed to be done. Second time was the keyfob battery but accused it of being lack of oil changes (I don't need to go to the dealership for oil changes). Next, was no explanation at all. Last was yesterday when it died twice in one day in the middle of the road. They called to let me know that it probably is because my oil is 3/4 way depleted even though I had an oil change done less than 3K miles ago. Their suggestion is that I return every 500 miles so they can top me off if the oil seems to be an issue. These are thankfully in less busy streets mostly driving straight but once while turning. Once included an error code that I was told was an electrical system error but it didnt register. I have pictures and videos on my phone from the incidents. I have also written to the CEO of Jeep, attorney general and will be contacting an attorney from an article I found on this issue from April of 2019. My photos and videos will not send and upload.

- Round Lake, IL, USA

problem #25

Oct 162019

Compass

  • 23,400 miles
While at a red light, the Compass went into auto stop. When my foot released the brake, the car shuttered, a light appeared and it appeared to stall. I could not accelerate and had to brake, park the vehicle, turn it off and back on (in the middle of a busy intersection). The next morning, while driving on the expresswayn the vehicle did not appear affected, but a different light came on indicating collision warning was turned off. It did not go off until the car was turned off and did not appear to pop back up. Later that same day, while driving on the expressway with cruise control going about 76 mph in the left hand lane, the vehicle shuttered, and appeared to stall. The same light turned on. I was able to coast the vehicle to the right hand shoulder, then it off and turn it back on. Pictures of the lights have been included.

- Temperance, MI, USA

problem #24

Sep 302019

Compass

  • 18,642 miles
Auto stop failed to restart vehicle while stopped at stop light. Parking brake engaged and car was unable to move. Had to put car in park and turn off vehicle. Then had to restart to continue driving.

- Grand Rapids, MI, USA

problem #23

Jan 012019

Compass

  • 28,000 miles
After coming to complete stop, car engine shuts off due to start/stop system. When releasing break car cannot start back up, all lights turn on, emergency break is automatically enabled and stalls. I have to put the car in park, turn off (even though engine is not running) and turn back on and remove the emergency break before I can accelerate. This has happened on busy intersections and is a big safety hazard. I have taken vehicle to dealership and they stated the battery was bad. Battery was replaced but the issue is now more frequent.

- Phoenix, AZ, USA

problem #22

Sep 042019

Compass

  • 47,000 miles
2017 Jeep Compass limited has experienced 5 episodes of stalling after coming to a stop. Vehicle is equipped with the auto stop/start feature and each time the auto stop/start turns back on, just as the vehicle begins to accelerate, the vehicle stalls out and shuts off. The vehicle is unable to be immediately turned back on and moved to safety. This has occurred 5 times on busy roads causing a life safety hazard. On the 4th time this occurred a mechanic stated it was due to low oil. An oil change was conducted and a week later the 5th stalling episode occurred, this time in the middle of a busy state road intersection during rush hour. Fortunately any injury/accident has been avoided, however these incidents could easily lead to severe injury or even death. A quick internet search shows extensive similar reports about this particular vehicle.

- Bellingham, MA, USA

problem #21

Jun 052019

Compass

  • 30,600 miles
When making left or right turns, it goes into 4WD. Doesn't matter if you're on the roadway or turning into a parking spot or even backing up. Feels like something grabbing in either the front or back can't really tell. Makes grinding noise. Took back to the dealer twice now and they also say it was the 4WD that they can't fix anything because Jeep knows about the problem and we have to wait for Jeep to do a recall. It gets worse every day. They say they can not give us a paper because of waiting on the recall. Only had this car for 3 months and nobody wants to fix the problem.

- Lexington, NC, USA

problem #20

Aug 102019

Compass

  • 20,000 miles
4 separate time in less than 2 weeks my car completely stopped while I was driving. 2 times while driving to my job in city streets. And 2 times driving on a highway. This is very dangerous

- Weeki Wachee, FL, USA

problem #19

May 152019

Compass

  • miles
Car shakes at high rate of speed

- Monroe, NJ, USA

problem #18

May 232019

Compass

  • 11,000 miles
May 23, 2019, my husband was in an accident that totaled our Compass according to the police in the town. The speed was approximately 30mpg. The airbags did not deploy. My husband was taken to finley hospital. There were injuries consisting of rotator cuff damage. I will be looking into a lawsuit. This car is very unsafe! the car was in motion, he said he experienced brake failure and struck a trailer holding a riding lawnmower. It was 12:16 pm.

- Asbury, IA, USA

problem #17

May 162019

Compass

  • 13,300 miles
Once starting the vehicle the car remains in the park position and can not be moved into any other gear. I have been stuck with my daughters in the mid day in the heat because I can not change the gear. I do have a video of it but can not take a picture due to the fact that it will only show my hand on the gear. I have taken a screen shot of the video and uploaded it.

- Tampa, FL, USA

problem #16

Apr 012018

Compass

  • 20,000 miles
The vehicle has been in motion every occurrence and happened on a highway. The Jeep has shut off while I was driving. I had the automatic off turned off and when I stopped at a stop light the Jeep powered down, dash and lights went crazy, and my Jeep would not start back up. It took over 5 minutes to get the Jeep to come back on. There is also a popping noise and a very hard shift at times. When this hard shift occurs it pulls my Jeep to the right, I have had it in the shop several times this year and they cannot figure out the problem. They thought changing my shocks would help but it has not. There is still a popping sound when I hit a certain speed and then it is still shifting extremely hard randomly and jerks the whole Jeep when it happens. It has almost caused me to wreck a couple times especially when I am in a right handed curve and this occurs; it caused me to go off road when I took a right handed curve and it occurred. This has been happening since April 2018, and I have had it in the shop several times. This has been an ongoing thing now I do not have the files with me today at work, but I do have them at home. I can upload the documentation at a later date. Unsure of exact date.

- Kermit, WV, USA

problem #15

Oct 192018

Compass

  • 22,221 miles
Twice the vehicle has stalled at a stop sign. The D on the gear shift and the dashboard flash and it says put the car in park. Then it says press the brake and push start. After the car restarts and you begin to drive it flashes low oil pressure. The third time it happened we were driving. The low oil pressure flashed and it felt kind of like the car was dragging. We had slowed to make a left turn and the car stalled out. The D on the gear shifter and the dashboard flashed and it said put the car in park and then hold brake and press start. This time when I pressed the start button it seemed like it kept trying to start the car. I had to press the button again to make it stop making that sound.

- Lashmeet, WV, USA

problem #14

Sep 252018

Compass

  • 1 miles
I am still in shock and still quite shaken up on the morning of tues., 9/25/2018, when as usual got out of my home into my Jeep to go to work a few minutes before 6 am. I carefully at the entrance and exit of my community, I wait for ongoing traffic to be far enough for me to drive towards the blvd. As my Jeep started towards part of the boulevard all of sudden, the engine stopped as I did not press the bypass button so the Jeep went into sleep mode, when I pressed the button, it read, " put vehicle on parking mode to restart". my heart almost came out of my mouth because if there was traffic on my left I definitely would have been killed by the oncoming traffic that was heading towards me from the left, I placed the Jeep in park, I then placed it on drive and headed to the divider of the intersection. In tears, I turned back home and left the Jeep in the driveway. I called greenway immediately to report the incident. I have a copy of my conversation with the greenway Dodge, chyrsler, Jeep and Ram service operator on Tuesday, September 25, 2018, . a service appt was set for 9/29/18, at greenway. My husband and I were told by service tech that there was no bypass interception to remove the feature from the Jeep shutting down the enginewhile in a drive mode. I do not feel safe driving this Jeep & that I would not go through what I went through on that morning. I am alive to tell everyone of what happened to me and not got killed due to the special feature this Jeep has to conserve gas. The engine just shuts down while in a drive mode. We were told that there was no bypass interception to remove the feature from the vehicle going into a pause mode when waiting for the light to change, or when there is traffic Jeep completely stales when in drive mode. I am the owner of the vehicle and wish to surrender my Jeep because I no longer feel safe driving it.

- Orlando, FL, USA

problem #13

Aug 202018

Compass

  • 14,895 miles
Stop system that stops the car at red lights for fuel econom. My car would all of the sudden accelerate without my putting foot on gas peddle. Took to dealer. He said there was a known issue with it, and wiped the memory and did an update. My concern is that when it did this I almost got into an accident with another car in front of me. It accelerated so fast I almost lost control too. When they test drove it they couldn't find anything wrong. But when they hooked it up to find any error codes they found 2. that's when they discovered the problem. My biggest concern is that they said it was a kniwn issue yet no recall to bring my car in for the updated fix. Hadvi not been trained for situations like this I or someone else could have gotten killed.the vehicle was in motion going down hill I was riding the brake because of the hill. When I had let up off the brake slightly that's when it accelerated so fast I almost lost control.

- Kent, WA, USA

problem #12

May 152018

Compass

  • 10,428 miles
Sirius travel link/uconnect system installed in fca's 8.4" nav infortainment screen comes with a 5 year trial of sirius travel link which access the national weather service alert system, and as a result the driver is bombarded with numerous weather alerts for the region - they are very distracting pop-up windows which must be manually dismissed, requiring driver to look away from the road and take a hand off the wheel to "X" out of each one on the touch screen. These alerts pop up many times during a single short trip depending on the weather, sometimes as many as 15 in a short 10 minute drive, and includes counties over a hundred miles away. There is no way to disable them in the radio. It is impossible to get rid of the service - we tried cancelling our sirius subscription entirely but the weather alerts have continued. We have experienced a number of instances where the radio has caused us to not see things while driving because we were looking at the screen to turn off the alerts. These alerts are numerous, frequent, and horribly annoying, and very distracting. There has to be a way for the user to disable these notifications.

- Cincinnati, OH, USA

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