10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
15,026 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #86

May 302018

Compass

  • 734 miles
I had problems with my car when it was jerking while I was driving. Finally the shop found the problem valve sticking. They replace it.

- Rockford, IL, USA

problem #85

Mar 282021

Compass

  • 3,000 miles
Car suddenly shut down on me automatically while pulling onto highways at 60mph it engaged parking brake and displayed a message on screen that stated "place shifter into park and restart". I headed for the dealership instantly. After oil consumption test it was determined that the engine would be replaced. Engine was replace mid November 2020. Not even 3000 miles on the new engine it once agian stalled out and engaged parking brake. Oil is not low. "check engine light" is on and car bogs down when accelerated. Can not drive in normal traffic. Almost like transmission is going. I have two children under 2yrs old an its our only car! I expressed my concerns about the saftey of the Jeep and it definitely is not 5here at all! my wife and I do not trust driving this vehicle one more mile.

- Kenosha, WI, USA

problem #84

Mar 202021

Compass

  • 44,000 miles
Car dies while driving for no reason. Intermittently. Transmission intermittently jerks into gear. Instrument panel intermittently does not come on until restart. Key fobs (main fob and spare) intermittently do not function. (batteries are not the issue)

- Cicero, IN, USA

problem #83

Feb 152021

Compass

  • 35,000 miles
Hand brake, part # 6mf41lxh-aa, switch br 08058060, due to vehicle design and being acceptable to underneath rain water, puddles, slusshes, but no high waters or floods, when engaged in park will not disengage, and not movable, and must be transported to be factory or dealer repaired/ replaceed at a high owner expense plus the inconvience of not having use of the Jeep.

- Nashville, NC, USA

problem #82

Apr 102020

Compass

  • miles
When shifting vehicle will jolt and make a pop noise mostly when driven long miles and then shifting between speed limits, going through roundabouts, stopping and going,

- Green Bay, WI, USA

problem #81

Feb 012021

Compass

  • 43,000 miles
During acceleration and deceleration (mostly on inclines or highway travel), the shifting of the engine/transmission seems to "slam" into different gears. I was told by the dealership they cannot check for issues with the drivetrain if there are no check engine lights on the instrument panel. This happens randomly but is increasing in frequency.

- Corning, NY, USA

problem #80

Dec 062020

Compass

  • 64,222 miles
Vehicle randomly overheats then gets back to normal. Variable valve actuator failed. And also causing multiple cylinder misfire. Swishing noise occurs as well.

- Beltsville, MD, USA

problem #79

Sep 092020

Compass

  • 34,000 miles
Auxiliary battery in this causing major other issues within the car. Causing power to transmission to be delay and resulting in both your check engine and check transmission lights to be activated.

- Saint Petersbur, FL, USA

problem #78

Dec 062020

Compass

  • 62,032 miles
1) 10/29/2020 I was driving on the highway with the cruse control on when the car made a loud thump, jumped out cruse control, shut off, check engine light came on. After sitting for a bit, car started but would not go over 25 mpr back to town. At the signal light, when stopped, the car started to go in reverse. Was able to stop it again, and got it to dealership. They said it needed a computer update. 2) 12/06/2020 1 month later, driving on the highway home from work at night, car did it again, check engine light came on. I was able to get the car to the side of the road. After sitting, it started, but would not run over 25 mpr. And this time at signal light stopped, the car surged forward and almost hit the car in front. The car is going back to the dealership asap. This car is very dangerous

- Gardnerville, NV, USA

problem #77

Dec 042020

Compass

  • 45,500 miles
While driving at approx 30mph the vehicle stalls and message center reads "to shift, vehicle must be stopped" then states "shift to P then desired gear. The restart is rough. Vehicle is 2.5yrs old with 45.5K miles.

- Chatham, NJ, USA

problem #76

Dec 022020

Compass

  • 29,256 miles
'18 Jeep Compass- in repair shop 19 times for 55 individual repairs (several reoccurring) with only 14 completed repairs. Had loaner 119 days in 2yr- 15 attempts to repair transmission (differential) noise 6 attempts to repair stop/start warning and function 5 attempts to repair A/C 5 attempts to repair microphone (not resolved) 2 attempts to repair remote start issues 2 damages caused by shop 35 electrical repair requests 25 transmission/mechanical repair requested. I'm not able to upload my excel summary nor the service and loaner documents due to the upload limitations, please reach out and I can send a different way.

- Ankeny, IA, USA

problem #75

Oct 172020

Compass

  • 44,320 miles
The engine uses excessive oil and the transmission does not shift properly

- Tippecanoe, OH, USA

problem #74

Oct 222020

Compass

  • miles
Car keeps stopping at light and not wanting to turn back

- Grand Prairie, TX, USA

problem #73

Oct 172020

Compass

  • 45,130 miles
Today while driving on the highway, my car started to jerk which then the check engine light popped up with the transmission light saying it needed to be serviced. Once that appeared in the middle of me driving on the highway my car failed to accelerate. It stalled on me in the middle of the highway where everyone is driving 65 mph and it gave me no time to move over to the side of the road. I immediately turned my emergency lights on. Once the car came to a complete stop it jerked and the power on the car went off, so it put it on emergency brakes and said to step on brake and push start. I turned the car completely off and turned it back on, so I began to drive again with caution but the check engine light was still there. I drove for a mile and the transmission light message popped up again, which then cause my vehicle to jerk and stall again in the middle of driving. It put it on emergency brake but this time I was able to move to the side of the road. I let the car cool down so I turned it completely off again. This is not the first this has happened. Its very dangerous and unacceptable. I have taken it to the dealership several times and the mechanics have no idea what it is. I need to get this fixed because its not safe for me or others driving around me. I do not feel safe in this car because random things appear and cause the car to fail while in driving. There was no message or warning about anything.

- Alexandria, VA, USA

problem #72

Nov 202019

Compass

  • 17,000 miles
The contact owns a 2018 Jeep Compass. The contact stated that the computer independently turned off and reset itself. The gear shifter became inoperable. The contact stated that the vehicle shutoff while driving with an unknown warning light illuminated. The vehicle was taken to jason lewis Chrysler Dodge Jeep Ram located at 120 auto ln, sparta, tn 38583 however, the technician was unable to duplicate the failures. The vehicle was taken to East Tennessee Dodge Chrysler Jeep Ram located at 2774 N. main St, crossville, tn 38555, where it was stated that there were many unspecified failures with the vehicle. The technician stated that the vehicle needed to be kept for over a month for comprehensive diagnostic tests. The manufacturer was made aware of the failure and suggested that the contact leave the vehicle with the dealer and request a loaner vehicle. The vehicle was not repaired. The failure mileage was approximately 17,000.

- Crossville, TN, USA

problem #71

Sep 052020

Compass

  • 35,073 miles
Vehicle has randomly shuts down while driving street or highway. Service transmission light comes on while driving and car decelerates which is extremely dangerous at highway speeds. Back up camera instrument panel intermittently does not work. I am sure there is more but at this time this is all I can think about as my daughter, son-in-law and grandbabies are stuck on the side of the road 250 miles from home. Most recent occurrence today with transmission light.

- Spring, TX, USA

problem #70

Sep 042020

Compass

  • 49,000 miles
When driving down the road if I make a complete stop the autostp engages will not disengage until Jeep is in park and turned off and on. The emergency brake will also randomly engage. Cause me not to be able to move. Also have had times were the brake pedal is stiff and cant start the Jeep.

- Bedford, TX, USA

problem #69

Aug 292020

Compass

  • 35,000 miles
When the vehicle is parked after being in motion, I often get an error message for the transmission followed by a check engine light. When this happens, the vehicle has a hard time shifting. By this, I mean that whenever I shift into another gear the vehicle stalls then has an abrupt shift that moves the entire vehicle. If the vehicle is not turned off for a minimum of 30minutes, the vehicle will not exceeds speeds of 35 mph. The vehicle also continues to make a noise that sounds like it is being forced into motion.

- Cicero, IL, USA

problem #68

Nov 152019

Compass 4-cyl

  • Automatic transmission
  • 0 miles
The contact owns a 2018 Jeep Compass. The contact stated that when the vehicle was started, the gear shifter failed to shift to the desired gear. The engine icon illuminated. The failure recurred. The contact called the larry H. miller Chrysler Jeep Dodge Ram riverdale dealer located at 1481 w. riverdale rd, riverdale, ut 84405, and was not given a callback. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The consumer has stated the problem has occurred more than once.

- Ogden, UT, USA

problem #67

Aug 122020

Compass

  • miles
Stop/start not available, backup camera goes out or does not work, engine is super hot high heat, check transmission ligh, check engine light, amber stop start light, putting in reverse and car will die out or hesitate, only 14,000 miles 2 years old all these symptons came on this week. Truly frustrating 2 year old car and its rediculous how bad this is. I will never buy this Compass or Jeep again.

- Coconut Creek, FL, USA

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