I purchased my 2000 Jeep Grand Cherokee in 1999. I have been in and out of the dealer service for repeat major problems. My tire squeaked loudly while driving and after a year of not finding the problem, and fixing what they thought was the problem the left front wheel bearing was replaced and solved that problem. During the problem with the squeak they informed me that the transfer case had a problem and the solution was to drain and refill the 4WD transfer case fluid, I had them complete the service. Also during my cargo door would not open neither would the window, they replaced the latch lift. The next problem was that I was noticing smoke coming from underneath my hood. I brought that to their attention and they notice a fluid leak and had to replace my cylinder head gasket. The smoke was still there after that effort and now my transmission has went out. I need an overhaul transmission that will cost $1800 because now it's out of warranty. When I called the dealership they made it seem as if I did not take care of my vehicle. When my Jeep needs servicing I always went to the dealership (5 star) so they can help me take care of my investment. Any needed repair that was requested I had done. My Jeep only has 57,000 miles on it. The crysler company has most definitely lost a customer.

- Willoughby Hills, OH, USA