4.5

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
24,000 miles

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problem #1

Nov 092005

Grand Cherokee 6-cyl

  • Automatic transmission
  • 24,000 miles
1. window regulator faulty: 1st incident occurred 9/2003 at 40,000 mi; driver window fell down due to faulty window regulator. Although warranty had expired, manufacture replaced, charged me $50 deductible. 2nd incident occurred 11/05 at 79,700 mi.; front passing window, it fell down due to faulty window regulator. Dealer stated known problem, as did daimler Chrysler, but told me I would have to file a complaint with NHTSA. Was told that is what extended warranty is for. (they apparently do not back their product and are not quick to resolve known defects.) 2. 12/2004 transmission problems (clutch ring): Car would not go in reverse; shifting rough. Was told known problem and was told I was lucky that it wasn't the whole transmission. Repairs approximately $600. 3. brake problems: Warped rotors/calipers/pads replaced at 24,000. I am currently on 3rd set of brakes (just now have 80,000 mi on car). Last set did not last a year. Premature warping, squeaking brakes, rattling car, steering wheel, just like the other complaints listed at NHTSA. Have had a few near accidents due to the shaking. Replaced at my expense except for the 24,000 mi job. 4. emissions code on check engine light: Due to faulty gas cap. Dealer charged me $100 for the diagnostics, and almost 18 for a gas cap. I have never heard of such a think, and feel it is something the mfg should be responsible for since it is an environmental issue. Again, was told I was lucky that it was only a gas cap?? why should I feel lucky when I spend $28,000 for a car that has known issues with the model and the mfg acts as if they didn't care, and tells me I should pay $2500 for an extended warranty. No, they should fix the known problems. We pay that much under the misconception that they stand by their product. As a result, I have problems with tires wearing out sooner than they should and front end alignment issues.

- Garland, TX, USA