10.0

really awful
Crashes / Fires:
2 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
83,436 miles

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problem #63

Nov 272017

Grand Cherokee

  • 226,000 miles
Right rear passenger window doesn't operate and falls open while driving; when I hit bumps in the road until the window is fully open.

- Bryans Road, MD, USA

problem #62

Mar 302017

Grand Cherokee

  • miles
The driver side seat heater gets so hot or feels like it's burning my legs.. I can only use it on low to prevent burns.. the passenger side does not work at all. (recall #09V117000) if the passenger side door is open, I cannot lock the doors, or put the windows up until it is shut. (recall #01V288000).. periodically when I start the Jeep the air bag light will stay on.. I have to pull over, turn the vehicle off, and repeat the process until it goes back off. (recall #12V527000)

- Farmville, VA, USA

problem #61

Jul 262017

Grand Cherokee

  • 126,820 miles
Just had the eniter exaust system replaced due to the cats were plugged. Replaced cats and all O2 sensors with factory oem's and now the car give 3 different codes, P0141, P0138, P1499. After the codes showed up took back to shop and had to replace all the O2 senors again to the tune of $500 plus labor. And went to drive and get tested only to fail again, for bank 1 sensor 2 high voltage detected. Now shop is telling me there was a problem with the pmc and it needs to be replaced to the tune of another $450 plus labor.

- Santa Rosa, CA, USA

problem #60

Feb 022017

Grand Cherokee

  • 215,000 miles
Ignition switch sticks and hard to turn, also have shut off while driving. Starter keeps turning.

- Douglasville, GA, USA

problem #59

Nov 302016

Grand Cherokee

  • 150,000 miles
I reported this problem a month or so ago about the front driver's seat breaking and breaking off the vehicle frame. Plus the A/C issue under the glove compartment overheats and melts the mechanism and continues to burn. When I reported the issue, no wreck was involved. Since reporting the problem, the vehicle was involved in an accident and totaled. My fix apparently allowed the seat to stay on the frame but the seat still broke. Fortunately, no serious injury, only sore neck and bump to the hand.

- Winston Salem, NC, USA

problem #58

Jun 102014

Grand Cherokee

  • 83,000 miles
Driver's seat detaches from car frame. Electrical blower module resistor overheats, melts, and burns. Both issues are known by consumers and dealerships, so there is no way Jeep/Chrysler doesn't know about the design flaws and the danger. Driver's seat: There is a great deal of chatter on the internet regarding the driver's seat detachment from the car frame and the reason for it. People have created various fixes that may or may not work well. As added proof, it is impossible to find a Jeep Grand Cherokee driver's seat in any junk yard. Please go look for yourself. Mine totally broke while on the highway, nearly causing a wreck. It's terrible and I do not understand why there hasn't been a recall and someone held criminally liable for this. Blower motor module: Lots of chatter on the internet as well as to the problem and the cause. Mine melted and became so hot that I couldn't touch it without burning my hand - which I did. There is a fix, but you have to buy an upgrade module which still gets hot. Also, the module turns the blower in reverse, so you have to reverse the leads. It's dangerous and again, I don't understand why there hasn't been a recall on it either and someone held criminally liable.

- Winston-Salem, NC, USA

problem #57

Oct 102016

Grand Cherokee

  • 102,000 miles
Wires get hot that lead to the heater/ac fan. The insulation of wire and connector melts. This causes the heater to go off and back on intermittently and frequently unless you wiggle the wires. Wiggling the connector will help for short periods of time. This occurs when the car is running(does not have to be moving) and the blower is on. I have tried to press in the connector or wiggle the connector while driving and this is a distraction. This has happened consistently beginning about a month after I bought the car. The location of the connector is under the glove box area. There are many instances on the internet that discuss this issue.

- Stillwater, MN, USA

problem #56

Sep 012016

Grand Cherokee

  • 175,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the vehicle continuously lost power without warning. The vehicle was taken to the dealer, but the cause of the failure was not diagnosed. The vehicle was not repaired. The failure mileage was 175,000.

- Dallas, TX, USA

problem #55

Jul 232016

Grand Cherokee

  • 130,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while driving at 10 mph, the turn signals of the vehicle would not come on when prompted. In addition, the alarm system sounded on numerous occasions when the key was used to open the door. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 130,000.

- Flatlick, KY, USA

problem #54

Jan 062016

Grand Cherokee

  • 117,000 miles
I was driving and heat stopped flowing and A/C stopped flowing. It is winter time so the front windshield was unable to defrost, leaving the windshield foggy and hazardous to drive in.

- Valparaiso, IN, USA

problem #53

Jun 222012

Grand Cherokee

  • 112,660 miles
Vehicle was in motion and kept stalling on highway and city streets. Another computer was installed but didn't solve the problem. The throttle position, idle air control, and map sensors were replaced. Vehicle had hard start problem and the fuel injectors and fuel filter were replaced. Started vehicle in driveway and heard popping noises and it automatically shut down. The coli pack had to be replaced. Numerous vacuum hoses have popped off during driving and had to be replaced. No error codes or check engine light would come on even though these things were happening. A year ago the oil pressure sending unit had to be replaced and has currently gone bad again. I have to put the truck in neutral and let it idle before I drive it or the transmission will jerk. I also have to let the truck stay cranked for 10-15 minutes before I can drive it because it takes that long for it to idle down. My driver seat controls will not work, and the passenger window will not stay up and the controls will not work. If you do research on the 2000-2004 Jeep Grand Cherokee models, you will find the exact same issues from everyone who has owned these specific years and models. Chrysler knows about the constant issues, yet the 2000-2004 models are not on the buy back list. The dealerships even have a problem trying to figure out what the problem is which is why it costs so much and the problems continue to exist. Owners have had to consult with other Jeep owners to work together to try to solve the problems ourselves. 2002 with only 115,000 miles on it. There would be more miles on it if problems would stop occurring with these vehicles and preventing people from driving. I put the date when it started in 2012, but constant problems are still continuing to this date and year of 2015.

- Macon, GA, USA

problem #52

Jun 152015

Grand Cherokee 6-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 1/12/16

- Fort Worth, TX, USA

problem #51

Oct 132015

Grand Cherokee

  • 160,000 miles
While driving 70 mph South on interstate 5 in California my 2002 Jeep Grand Cherokee that I've owned from new shut off without warning. The Jeep no longer recognized the key. This happened in moderate traffic around 10pm and was almost rearended by a tractor trailer that had to make an abrupt maneuver to avoid me. This was the same key that came with the car from the factory. The Jeep has 160,000 accident free miles and has always been maintained by Jeep. There are no open recalls on it and all other recalls have been completed.

- Mckinleyville, CA, USA

problem #50

Sep 162015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the vehicle lost power and the doors would not open automatically. In addition, the windows would not roll down and the trunk would not open automatically when prompted with the key. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

- Bellville , MI, USA

problem #49

Jul 102015

Grand Cherokee

  • 113,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the vehicle stalled several times without warning. The contact constantly had to coast the vehicle over to the side of the road. After several attempts, the vehicle restarted. The condition was progressing randomly without warning. The vehicle was taken to the dealer and they were not able to replicate and diagnose the failure. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 01V288000 (electrical system). The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 113,000.

- Cincinnati, OH, USA

problem #48

Apr 092015

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Hillside, NJ, USA

problem #47

Feb 032014

Grand Cherokee 4WD 6-cyl

  • 126,000 miles
The vehicle caught fire while it was being driven down the road, it was pulled over to side of the road in a driveway. Fire came from under the dash on the passengers side, and the vehicle was completely consumed by fire in approximately 10 minutes. I reported it to Chrysler and they stated because of the amount miles on it they weren't responsible! updated 09/25/15 updated 12/08/2017

- Lexington, MO, USA

problem #46

Dec 312013

Grand Cherokee

  • 150,000 miles
The contact owns a 2002 Jeep Grand Cherokee. While parked, the vehicle failed to start and the key remained in the off position. The air bag warning light illuminated. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The VIN was included in NHTSA campaign number: 15V046000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 150,000. Updated 7/21/15

- Spring Hill, FL, USA

problem #45

Apr 102015

Grand Cherokee 4WD 6-cyl

  • 144,154 miles
It's killing my battery the interior light stays on when vehicle is off and power windows don't work unless driver side door is open while vehicle is on.door open lights flashes when vehicle is running however it is really shut already. I have friends with same type vehicles having same issues.

- East Providence, RI, USA

problem #44

Mar 092015

Grand Cherokee 4WD 8-cyl

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 5/4/15 the consumer stated after the first recall repair, 0F 2013, was performed the vehicle started to experience electrical problems. Updated 11/16/2015

- Kingman, AZ, USA

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