really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
49,972 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2002 Jeep Grand Cherokee:

Unsubscribe any time. We don't sell/share your email.

problem #16

Feb 212018

Grand Cherokee

  • 112,600 miles
On February 22, 2018 we brought our 2002 Jeep Cherokee in to merrick Chrysler on sunrise highway in wantagh because my wife was advised of a security concern over the airbag unexpectedly deploying (which has already happened to her in an unrelated incident). After scheduling and waiting a couple of months we brought the car in and after 3 hours I was told they didn't have the parts and to call back. My wife refused to even sit in the car until it was fixed. I called the dealer and they refused to even give me a time frame on receipt of the parts or repair of the recall. Within a few weeks thereafter I was at my wits end went to the dealership and purchased a newer Jeep Cherokee the was guaranteed not to have any problems but to this day I haven't received even a call regarding the repair which has now cost my family an additional $26,000, but it sure wasn't the way we wanted to get a new car. We have a gorgeous new Jeep that she drives and I also purchased another car because I do not want to get hit in the head by a faulty air bag. Please help us with our recall. Seriously, enough is enough already. We have a gorgeous Jeep in our driveway, registered and insured and undriveable, unless you can guarantee that if the airbag deploys we will have our own dealership if we live through the accident!! even more concerning is the disdain and importance with which we are treated. Buy a new car they drool at your feet but god so help the poor old schmuck who shows up with some old clunker that they won't make a dime off of. Please help us. Its just not fair.

- Wantagh, NY, USA

problem #15

Jan 052017

Grand Cherokee

  • miles
The automatic transmission shifts out of its gear as if the locking mechanism of the shifter is not working.

- Jacksonville, FL, USA

problem #14

Nov 302016

Grand Cherokee

  • 150,000 miles
I reported this problem a month or so ago about the front driver's seat breaking and breaking off the vehicle frame. Plus the A/C issue under the glove compartment overheats and melts the mechanism and continues to burn. When I reported the issue, no wreck was involved. Since reporting the problem, the vehicle was involved in an accident and totaled. My fix apparently allowed the seat to stay on the frame but the seat still broke. Fortunately, no serious injury, only sore neck and bump to the hand.

- Winston Salem, NC, USA

problem #13

Jun 102014

Grand Cherokee

  • 83,000 miles
Driver's seat detaches from car frame. Electrical blower module resistor overheats, melts, and burns. Both issues are known by consumers and dealerships, so there is no way Jeep/Chrysler doesn't know about the design flaws and the danger. Driver's seat: There is a great deal of chatter on the internet regarding the driver's seat detachment from the car frame and the reason for it. People have created various fixes that may or may not work well. As added proof, it is impossible to find a Jeep Grand Cherokee driver's seat in any junk yard. Please go look for yourself. Mine totally broke while on the highway, nearly causing a wreck. It's terrible and I do not understand why there hasn't been a recall and someone held criminally liable for this. Blower motor module: Lots of chatter on the internet as well as to the problem and the cause. Mine melted and became so hot that I couldn't touch it without burning my hand - which I did. There is a fix, but you have to buy an upgrade module which still gets hot. Also, the module turns the blower in reverse, so you have to reverse the leads. It's dangerous and again, I don't understand why there hasn't been a recall on it either and someone held criminally liable.

- Winston-Salem, NC, USA

problem #12

Jul 272016

Grand Cherokee

  • miles
Contacted local Jeep dealer, every time they put me off saying it is not apart of the recall and will not fix my problem. Makes twice they have done so.

- Williamsburg, KY, USA

problem #11

Aug 252015

Grand Cherokee

  • miles
Last week I received a mailer for the N47 customer satisfaction notification. It advised that my best option for complying with the program would be calling the customer care hotline. I have tried many times, at various times during the day. The response has varied from "no answer" to a recording of "we are experiencing long wait times", followed by no answer. The vru also advised registering online @ myjeepauto.com. Good luck with that - only a page of Jeep ads and current incentives appears. The mailer advises that parts will be available Sept. 15. why not advise as to when the customer care hotline, or website, will also be active - and responsive?

- Elkton, MD, USA

problem #10

Jul 272015

Grand Cherokee

  • miles
I have never been notified on any of the recalls on this Jeep after looking at recalls airbags can deploy when driving then see in the recall this evening on the news.

- Searcy , AR, USA

problem #9

Jan 042015

Grand Cherokee

  • 80,000 miles
Airbag system(orc module I have been trying to get recalls on my Jeep Grand Cherokee done ive dealt with the dealerships & Chrysler with no result. I started recording calls& have set up a whole file just for transactions & correspondence regarding my cars recalls.I'm disabled & need my car since Jan it has been in my garage. I couldn't believe my ears when I heard Chrysler rep admit what they were doing to "get out of replacing recall parts" rendering my car useless I also read my car manual & it advised go straight to service, continuing to drive could result in accident or death with this warning. I called service told me to ignore was no recall open. Jump ahead months showed recall but referred me to Chrysler for part! I continued my battle & realized what was really going on & the rep. I spoke to confirmed what I thought was going on. He said he was so ashamed to be working for a company that would do this & repeatedly apologized as if to not be overheard.I can't fight Chrysler alone.when I call for an appointment at service dealership the say part not in check with Chrysler.I have a car that is a death trap sounds like they are waiting on older model cars to be traded in or got rid of so Chrysler wont have to pay for recall parts! he said "your exactly right about that I feel so bad its not right & I really want to help people but I can only say what they tell us.he offered to email about my disability & maybe expedite me the part but stated it probably wouldn't help.they are holding out forcing people to drive unsafe cars or get rid of them in my case the airbag warning light is left on & will stay on until the defect is repaired. Who would buy a car with the airbag warning light on & not be able to fix it! I need to get inspection and tags due or insurance will lapse.I hope you can help, best regards

- Cleburne, TX, USA

problem #8

Feb 122014

Grand Cherokee

  • 81,000 miles
Freedom Chrysler/Jeep, lexington, ky could not provide a timely scheduling to fix the issue per the recall notice. I spoke with [xxx], service department who told me I would have to bring the vehicle in for an evaluation (not needed per notice and later conversation with chrsyler group recall assistance center. [xxx] told me not all vehicle needed to be fixed and that is the reason for evaluation, also not true per recall center. Asked [xxx] to spoke to the manager, he forwarded my call. Service manager had a little more knowledge about the recall, I thought until he told me it would be two months until they could schedule an appointment. Reason cited was the Chrysler were not providing the parts, also not true. He told me he would call back with an appointment date, that was several hours ago. I called the Chrysler group recall assistance center and they were great. Help me schedule an appointment with another dealership. My complaint is about freedom Chrysler/Jeep in lexington for providing false information about the recall. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Lexington, KY, USA

problem #7

Jan 012013

Grand Cherokee

  • 120,000 miles
Notice of problem from Chrysler, some eight months ago and correction still not performed.

- Naperville, IL, USA

problem #6

Apr 222008

Grand Cherokee

  • 58,000 miles
In March, 2005, with 59,000 miles, my 2002 Jeep Grand Cherokee overland, which I purchased new in August 2002, needed a new rear differential. A replacement was also needed at 80,000 (July 2006), 86,000 (March 2007), and 98,000 (April 2008). As of this writing, the dealer has had the vehicle for over 3 weeks. In replacing first the bearings, then the gears, and then the "entire rear end", they have been unable to solve the problem. Attempts to contact Chrysler have been unsuccessful. No one at the 800 numbers can offer any solutions. I have an extended warranty, so the repairs have been covered, minus my $100 deductible. But, I don't think the number of repairs is questionable. I've found a number of sites with other individuals reporting the same problem on this particular body style/model. Perhaps there is a wide spread problem..

- Mount Arlington, NJ, USA

problem #5

May 152003

Grand Cherokee

  • Automatic transmission
  • 55,000 miles
The luggage rack on the top of the vehicle pulled out. The screws and the crush nut below pulled right through the hole for the screw. This was done as we were tightening a strap to hold on 2 pvc pipes on the top. The only way one can secure anything on the top is to strap it to the side rails. When the dealership said neither they nor Chrysler would help with the repair costs, I contacted customer service with Chrysler. The person I spoke to there was michael. He told me straight out that they did not care. When I told them it could come off or lose it's load on the road putting people at risk. He said the company did not care and would not help fix the problem to prevent it from happening again. This should have been a very simple fix, simply put a washer on top of the crush nut they use and the backing piece becomes too large to pull through the hole and thus gives the top a more secure footing and support. The company, however, does not want to fix the problem. They only want to put it back the way it was. It still is a hazard to anyone following if the rail comes loose and loses its load in transit. Not to mention that the load is lost too. I don't want to be behind the Jeep that loses the luggage this summer. When I spoke to the body shop person about the situation, he told me that...yes, Jeep advertises the top rail as a luggage rack but that it really isn't designed to be used as one. What kind of a deal is that" one person at the dealership told me that it was designed for downward pressure only. That is all well and good for putting weight on the rails, but how does one strap down the cargo to keep it up there without strapping it down using the side rails? I just can't get over the fact that no one seems to care that this can potentially kill someone! why not just repair it to not do that anymore? why not just stop manufacturing it that way in the first place?" the factory people said it was not a faulty manufacturing flaw.

- N. Richland Hills, TX, USA

problem #4

Nov 152002

Grand Cherokee

  • Automatic transmission
  • 14,000 miles
Rotor needs replacing every 7 months. Improper rotor was put on the vehicle to start with. I can pay to have the proper one put on now. The Cherokee shakes all over when you apply the brakes and is more difficult to stop. I have had a different rotor put on twice and Chrysler will not repair it again.

- Dunedin, FL, USA

problem #3

Jul 082002

Grand Cherokee 4WD

  • Automatic transmission
  • 43,958 miles
Pulsation in the brakes, rotors warped, calipers replaced, suspension arm replaced, erroneous emissions/engine warning lights, erroneous tire pressure warning light.

- Pittsburgh, PA, USA

problem #2

Jan 012003

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 2,000 miles
Purchased November 2001, had two recalls for fuel system within two months, dealer told me there was previous recall fixed before I purchased. Engine safety warning light has come on and stayed on several days on seven (7) separate occasions. Dealer claims not to worry cannot figure out why. Plus seat heater went out and had to be replaced, interior heater stopped working except defrost. I believe they are all related and is why the engine safety warning light keeps coming on. Also to note--vehicle sways back and forth over small bumps, like riding a small boat in rough water.

- Mount Vernon, WA, USA

problem #1

Jan 112002

Grand Cherokee

  • miles
Engine check light comes on, and vehicle will lose all power. Contacted dealer. They replaced many parts, but could not solve problem. Problem kept reoccurring.

- Forest Port, NY, USA