10.0
really awful- Crashes / Fires:
- 8 / 44
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 51,395 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V530000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Holbrook, NY, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Troutdale, OR, USA
Two of my alternator diodes failed causing smoking, burning smell, and vehicle to stop mid drive. Recall P60 does not cover my car because it is only for 2012 to 2014 although is experiencing the exact same failure.
- Woodland, CA, USA
2/9/16 I remote started the Jeep for about 3 minutes while I gathered my stuff up to leave. I drove the car approximately 4 miles. At the stop light I noticed my steering wheel was locked. I put my hazards on, put the car in park and started it up again. The car started just fine. 2/13/16 I drove for about 3 miles and as I was going downhill and I was slowing down to turn right the car stalled. If there was not a concrete curb in the turn lane I would have hit the cars sitting at the stop light. I had no breaks and the curb stopped my car. 8/20/16 I get in the car get on the freeway which is mile from our house. We drive approximately 6 miles (speed limit 70 mph) as I take an exit ramp and my car stalls right before I hit the stop light. My car has never shown an code and no one dealership knows what to do. From my research stalling is a major issue with 2011 Jeep Grand Cherokee. I have never had a car stall on me until I got this car. I got new key fob batteries in February 2016 and sometimes the car will not start and I will get an error saying "key not detected"
- Waukesha, WI, USA
When the Jeep was started it would not shift into gear. Also the car could not be turned off. All of the the warning lights on the dash were also on. So the car was left with the engine running but nothing else working. The cooling fan for the engine would not work so the car started to over heat. I called the dealer and asked for suggestions on how to turn off the car. The response was to take off the battery cable. The battery is under the seat and can not be removed with out tools. At this point the car over heated and was pushing out coolant onto the ground. I finally had to open the fuse / relay box in the engine compartment and start pulling relays until the engine turned off. I had no other way of getting the engine to stop running and the fear was something would get hot enough to catch on fire. All of this resulted in over $1600 dollars in damage.
- Troutdale, OR, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
- Johnston, IA, USA
2011 Jeep Grand Cherokee. Consumer writes in regards to dealerships unsatisfactory service of sun visor wiring recall repairs and free oil change services.
- Yonkers, NY, USA
The sun visors on the passenger side caught on fire the lining was burned, the compass on the dashboard was out as well. Also I have been having a problem with the driver airbag light it has been turning on and off for the past 3 years. I have taken it multiple times to the dealership service to get fixed and they are unaware of the problem. It is a safety issue because if I was to get in an accident the airbag will not deploy.
- Porterville, CA, USA
The contact owns a 2011 Jeep Grand Cherokee. On February 11, 2016, the contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Melville, NY, USA
The alternator is bad I have change the battery twice, when I reserch I found out that the alternator are the same with durango and they are recalled. It stopped on the road twice. I have to call triple a to tow it.
- Dallas, TX, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The dealer was unable to supply the parts for months. The contact called more than one dealer and was unable to schedule a repair within a reasonable time frame. The contact had not experienced a failure. Parts distribution disconnect. Updated 10/21/16
- Calabasas, CA, USA
The contact owns a 2011 Jeep Grand Cherokee.the contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. The VIN was not provided.
- Anderson, SC, USA
The contact owns a 2011 Jeep gran Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting ) however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Part distribution disconnect.
- Conroe, TX, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the brake pedal was applied and traveled to the floorboard several times. The dealer was notified immediately and was unable to replicate and diagnose the failure. The failure continued. The vehicle was taken to a mechanic who replaced the brake booster. The contact also received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The dealer was unable to supply the part for months. The contact was unable to determine when the vehicle would be repaired. The failure mileage was not available. Parts distribution disconnect. Updated 09/27/16
- Monticello, MN, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Kaysville, UT, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the front driver and passenger side windows randomly lowered without warning. The contact had to use the electronic function to wind the windows up each time the failure occurred. The cruise control failed to engage and disengage, which caused the contact to have to turn off and restart the vehicle. The service engine light illuminated when the cruise control failure occurred several times. The vehicle was not inspected and diagnosed. The manufacturer was not notified. The VIN was not available. The approximate failure mileage was 72,000.
- Mequon, WI, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Stratham, NH, USA
1st the sensor for "key not detected" displayed.I had it fixed at the dealership. Shortly after, it returned but this time all the sensors on the dash lit up and the vehicle transmission dropped in gear. Almost got rear ended by a truck on the highway.the speedometer shut down and the wipers turned on. I pulled over and turned off the vehicle. Once it finally restarted, it would not get off the park gear. Finally after 4 attempts it restarted and I was able to drive home. It died in my driveway. Would not restart.I had it towed to the dealer. Its been there for approx. 2 weeks. They said they cant find the problem and have called they're techs at they're corporate head quarter's to assist them. According to many forums on line this seems to be a common problem. This should be a recall. The dealer admitted to finding a melted part. This is a costly repair that they claim my warranty will not cover! my vehicle dramatically dropped in speed while driving on a major highway. If that's not considered a safety issue and the fact that there is an obvious fire hazard with the dash or the fuse box is insane!! there is a high potential for an electrical fire to break out due to a faulty design. The vehicle is electronic and the transmission has features that changes the operation of the vehicle while driving! I would like to see anyone drive in front of a tractor trailer on a major highway and suddenly drop the transmission to 1st gear (high RPM and dramatically drops speed) and see how all of the sudden you can create a major accident like I almost did! this needs to be looked into.
- South Plainfield, NJ, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Chandler, AZ, USA
- West Des Moines, IA, USA