10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 51,693 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the vehicle would shake uncontrollably while driving over a bump in the roadway. There were no warning lights illuminated. The dealer was notified of the failure and an appointment was scheduled for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 120,000. The VIN was not available.
- Maryland Heights, MO, USA
Symptoms are identical to recall W47, Where loss of engagement between transmission and the differential inside PTU (Power Transfer Unit)
- Spring, TX, USA
Driving Service air suspension light came on then front end dropped as pulled into driveway and put in park. Turned car off then on and suspension didn-€™t lift towed to mechanic and air suspension was changed. Air suspension light came on not even two years later saying service suspension towed to shop and they said Transfer Case Control module was not working
- Dallas, TX, USA
Radio not working at all sometimes or delayed. Volume not working or delayed back up camera not working or delayed air suspension not working at all.
- Rochester, NY, USA
4X4 activate always in city street. Seat both front vinil broke, fluid water on the roof back when rainin. Sistem hidraulic dont lower the Jeep. Dificult to starter.
- Barceloneta, PR, USA
I have two major issues. The first being that the leather on my dash has completely shriveled up into weird bumps and looks horrible. I'm not sure what would of caused it because it is something that I have never seen before. The second thing is that my back right suspension is messed up. The back left side of my Jeep sags when I put it in park and as it lowers into park level.
- Farmerville, LA, USA
The contact owns a 2012 Jeep Grand Cherokee. While the vehicle was at a stop, an abnormal noise was heard from the rear of the vehicle. The vehicle was towed to rochester hills Chrysler Jeep Dodge Ram (1301 S rochester rd, rochester hills, mi 48307, (248) 652-9650) where it was diagnosed that the floorboard needed to be replaced and the front pipe nuts both pulled out of the rear cross member, which needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.
- Rochester, MI, USA
Electrical stability control does not work properly it sways from and rear. Mainly when it rains. Electrical system a problem between signal lights and the radio, when the signals are use the radio goes off"?? lift suspension system operate by itself, up and down on his own, and that problem prevents for the SUV to be aligned; also there is a shaking on steering wheel when above 55mph. I don?T know if this unit was taken for service on any other subject like; air bags, steering components, front suspension or any other campaign of recalls. I"M the third owner and have to find out the hard way. Sincerely [xxx] usa. Retired information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Toa Baja, PR, USA
My Jeep was driving just find until a couple days ago. I heard a gnarly pop and pssssssstttttt noise from the right front of my car. Luckily I just pulled into my dads driveway, since I thought my tire popped and was hissing air out. I get out to find that my front air suspension, on both sides, was done for... it is currently in the shop and awaiting inspection. I read that this has happened to many Jeep gc owners which is ridiculous, and Jeep/mopar should look into this further! hopefully the repairs don't cost me an arm and leg, because I am fresh out...
- Los Angeles, CA, USA
Driving from the gas station to the highway when the rear air suspension failed to shut off and overinflated causing the forward mounts on the rear subframe to be ripped out of the body of the car which cause the subframe to crash into the exhaust, transfer case, and drive shaft which immobilized the vehicle. No injuries occurred luckily as the vehicle had not made it to the highway when the failure occurred.
- Bethany, OK, USA
I purchased my Jeep gr Cherokee summit Oct 23rd 2018 and it has had suspension problems since I got it. It make a horrible grinding noise when I either turn on or shut off the vehicle and it lasts for a few seconds. I was driving on the highway and service suspension immediately flashed on my dashboard and while driving on the parkway doing 75 miles an hours my car decided to start making a horrible noise like I was driving on the wake up strip on the side of the road and my little idiot light on the dash was flashing the little Jeep icon and it was trying to adjust the height at that rate of speed. For an over $60,000. Dollar truck, I expect more from it then to start to fail after picking it up from the dealer brand new. I went to the dealership, they told me that some kind of tube for the suspension was incorrectly installed backwards, fixed the problem and sent me on my merry way, only to have the exact same thing happen a few hours later. I am beyond pissed that this is happening to my truck with less than three thousand miles on it. I couldn't sell this truck to someone in the state that it is in!!!! Chrysler/Dodge step up and figure out the problem!!!!!!!!
- Wayne, NJ, USA
When the outside air temperature goes below 20 degrees F, I get a message that the air suspension needs serviced. The suspension bottoms out. It makes it unsafe to be on the road. When the outside air temperature warms up into the upper 20 degrees it starts working again. This has happened several times since I purchased this vehicle new in 2012.
- Galveston, IN, USA
We were driving in the express highway pr 30, at a speed of 45 to 50 mph, in the direction of humacao towards caguas, we heard a loud noise at the back part of the vehicle (sound it as an impact). The vehicle started making a loud noise. We were able to control the vehicle and park in the area of stops for emergencies. When we inspect the vehicle we noticed that all the rear suspension was on the differential and the escape (muffle). The two structural supports on both sides of the rear suspension were broken. We called a crane and when we got to the flat bed we could see that the chassis had split on both sides of the vehicle. The structural basis of the crossmember in the chassis were broken. The force was so great that the crossmember broke the differential and the muffler. Once we get off the crane, we see the damage, the structural 2 base in the chassis are broken and the crossmember is over the differential and muffler. The 2 base for the crossmember, on the chassis, collapse and the crossmember broke the differential and the muffler. The crossmember bushing in the back is blend too.
- Caguas, PR, USA
Vehicle has said service air suspension numerous times. Took to the dealer several times and the mechanic cant find anything wrong or replicate the issue. Now car is stuck with the front suspension all the way at the bottom and the back is stuck in a higher position. Hear air compressions in the back of the car, air suspension is trying to activate but wont move. Is able to drive at various speed. Attempted to raise and lower at park, neutral and moving at various speeds from 5-60mph. Was warned to not drive unless needed to because vehicle could lose control easily. Is up to date on recalls and service reports. Seems like a big safety issue
- Riley, KS, USA
My Jeep cuts off when I'm driving and stalls at times the check engine light has been on also since I purchased it. Was told the codes had to be reset. Took vehicle to dealer over 10 times after I purchased it dealer sent it out other places seen nothing turned off codes it seemed ok then every since then it does the same thing over and over now my warranty is out they see an issue I had extended but they only repaired recalls they say but my lights still fog from the recall and electrical still issue!
- Wilmington, DE, USA
On April 16, 2018, I took my car into the glendale Chrysler Jeep Dodge dealership in glendale, mo, to obtain the alternator diode thermal fatigue recall replacement. During their inspection, I was notified that I also needed to replace the rack and pinion power steering module due to leaking fluid for $2300. This item is connected to the recall of the alternator diode thermal fatigue problem. In addition, I was notified by the inspector that I had to replace the right rear shocks, also due to broken seals and leaking fluid. This car obviously is experiencing systemic failures, for which Jeep should be held responsible, since the car has only been driven by myself and has only 46,000 miles on it. These core items should last at least 100,000 miles. I have found that the dealership is charging me almost twice the going rate for replacing these items, and this is quite upsetting. I have found information on the internet that there are many similar complaints about these electrical failures, and feel strongly that your organization should issue a recall re the rack and pinion power steering module as soon as possible. This is a very dangerous failure and should be Jeep's responsibility. My car has had regular service check-ups, the last one being on December 9, 2017, to obtain the brake booster water shield recall replacement - another failure. Between December 9 and April 16, the car was not driven more than a few hundred miles, and always garaged and clean. No accidents in its history. And yet, its electrical system seems to be disintegrating. I feel my life is in danger in this car, and I obviously cannot sell it without these items being fixed, harming me further financially. Please act on this complaint as soon as possible.
- Ladue, MO, USA
The air suspension in this Jeep doesn't work below 22F per Jeep there is a tsb for this issue but this should be a recall since -20F is common where we live. Last winter the pump wouldn't inflate the front suspension causing the back to be up in the air and the front so low that I couldn't see. The only way for it to start working again is to wait for the air to warm up or bring it to a garage. During this condition you can hardly see anything on the road. I feel this shouldn't be a cost for me to fix since this is a safety concern for anyone driving this cars during the winter where I live northern nd. Tsb number is 08-034-12. I am going to most likely pay for this since I am sure by the time if anything is figured out it will be cold in this area again.
- Grand Forks, ND, USA
33K milage took my Jeep in to get the routine oil change, the shop found the rack and pinion assembly was completely broke and the front struts were completely blown out at 33K miles this should not happen. The repairs cost $3,700. If Jeep knows there was a problem in 2012 they should have taken care of it. Betty / thornton, Colorado
- Thornton, CO, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle experienced trouble being operated. In addition, the lift feature functioned intermittently. The air suspension overheated warning indicator illuminated. The vehicle was taken to the dealer where it was remedied per NHTSA campaign number: 15V115000 (electrical system). The vehicle was repaired; however, the vehicle stalled. When the failure occurred, it took approximately three attempts to restart the vehicle. The vehicle was taken to the dealer regarding the lift failure where it was diagnosed that the control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures. The failure mileage was approximately 72,000.
- Clovis, NM, USA
- Washington, DC, USA