My drivers seat of my 2014 Jeep Grand Cherokee broke, the back fell out, on August 24th 2018. I called two Jeep dealerships who stated that since my car is out of warranty they would not help with this issue. Asked if I could get it replaced at my cost (which I am angry about to begin with) and they stated they would not take on the risk of a seat replacement since it is a known defect issue.
Since this time, I have called Jeeps customer service department 11 times and have been hung up on 5 of these times and the 6 other times have been told a case manager will call me back. I have asked to have an order placed for a new seat and told this has to be done through the dealership, when I told them the dealer would not do this for risk reasons, I was told to give it another try, which I unsuccessfully did.
I then got an email saying my case has been closed due to lack of evidence and 'known reasons', when pressed further I got canned email replies.
As of today (10/02/2018) the issue is still open and I have not had any assistance from a Jeep dealer or their customer service department.
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My drivers seat of my 2014 Jeep Grand Cherokee broke, the back fell out, on August 24th 2018. I called two Jeep dealerships who stated that since my car is out of warranty they would not help with this issue. Asked if I could get it replaced at my cost (which I am angry about to begin with) and they stated they would not take on the risk of a seat replacement since it is a known defect issue.
Since this time, I have called Jeeps customer service department 11 times and have been hung up on 5 of these times and the 6 other times have been told a case manager will call me back. I have asked to have an order placed for a new seat and told this has to be done through the dealership, when I told them the dealer would not do this for risk reasons, I was told to give it another try, which I unsuccessfully did.
I then got an email saying my case has been closed due to lack of evidence and 'known reasons', when pressed further I got canned email replies.
As of today (10/02/2018) the issue is still open and I have not had any assistance from a Jeep dealer or their customer service department.
- Brian B., Maple Shade, US