10.0

really awful
Typical Repair Cost:
No data
Average Mileage:
75,400 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
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problem #1

Aug 242018

Grand Cherokee Laredo V6

  • Automatic transmission
  • 75,400 miles

click to see larger images

seat broke seat broke seat broke seat broke seat broke seat broke

My drivers seat of my 2014 Jeep Grand Cherokee broke, the back fell out, on August 24th 2018. I called two Jeep dealerships who stated that since my car is out of warranty they would not help with this issue. Asked if I could get it replaced at my cost (which I am angry about to begin with) and they stated they would not take on the risk of a seat replacement since it is a known defect issue.

Since this time, I have called Jeeps customer service department 11 times and have been hung up on 5 of these times and the 6 other times have been told a case manager will call me back. I have asked to have an order placed for a new seat and told this has to be done through the dealership, when I told them the dealer would not do this for risk reasons, I was told to give it another try, which I unsuccessfully did.

I then got an email saying my case has been closed due to lack of evidence and 'known reasons', when pressed further I got canned email replies.

As of today (10/02/2018) the issue is still open and I have not had any assistance from a Jeep dealer or their customer service department.

- Brian B., Maple Shade, US