The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at 35-40 MPH, the message "Low Volt" was displayed. Additionally, the contact stated that he heard an abnormal squealing sound coming from the hood and he noticed a burning rubber odor. The contact was able to drive to his nearby residence where he noticed smoke coming out from underneath the hood. The contact stated upon opening the hood, he noticed smoke and flames coming out of the alternator. The contact was able to extinguish the fire with the water hose. The vehicle was towed to an independent mechanic the next morning. The independent mechanic diagnosed that the alternator experienced a short circuit. The independent mechanic related the failure to NHTSA Campaign Number: 17V435000 (Electrical System). The dealer was contacted and informed the contact that they could not repair the vehicle under the recall as the VIN was not included. The independent mechanic replaced the alternator and the battery. The vehicle was repaired. The manufacturer was notified of the failure but advised the dealer and referred the contact to the NHTSA hotline. The failure mileage was approximately 145,000.

- Greensboro, NC, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the battery warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 17V435000 (Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 133,000.

- Tampa, FL, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while the vehicle was idled in a parking lot, the alternator overheated and there was smoke coming from under the hood while the engine was revving. The vehicle shutoff, and the contact could not restart the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the failure was related to NHTSA Campaign Number: 17V435000 (Electrical System). The mechanic replaced the alternator, battery, serpentine belt, and cabin air filter. The vehicle was also taken to the dealer per the manufacturer's request. The dealer performed an inspection and informed the contact that all the repairs performed by the independent mechanic were per the dealer's specifications. The manufacturer was made aware of the failure and three cases were opened. The manufacturer informed the contact to take the vehicle to the dealer for inspection and submit all necessary documents and receipts for reimbursement. The manufacturer later denied the contact's request for reimbursement due to the vehicle being out of warranty. The failure mileage was approximately 112,000. THE CONSUMER STATED THE MANUFACTURER OFFERED A REIMBURSMENT FOR A PORTION OF THE TOWING AND REPAIR COSTS. THE CONSUMER RELUCTANTLY ACCEPTED THE OFFER.

- Arlington, WA, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that he heard alternator whine sound while driving at 50 mph. The contact pulled the vehicle into a gas station parking lot. The contact could not get the vehicle to shift out of neutral gear and would shut off. The contact put on the emergency brake on and opened the hood and he saw fire coming out of the alternator along with smoke as the vehicle ran for another five minutes. The flames turned into smoke with the alternator burning up. The computer, the battery and other systems may have been damaged by the flames. The vehicle had a recall repair for this issue done back in 2017. The contact suspects that the recall repair did not replace the alternator from that previous repair. The vehicle was taken to the dealer astorg Jeep (1601 13th St, parkersburg, wv 26101 304-485-5555). The dealer ordered a new computer, an alternator and a battery. They plan to install those new parts and see what other parts were damaged and also needed to be replaced. The manufacturer had not yet been contacted. The failure mileage was 52,000.

- Parkersburg, WV, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving approximately 60 mph, the battery indicator illuminated and the vehicle shut down. The vehicle was towed to an independent mechanic who diagnosed and replaced the alternator. The failure was repaired. The dealer was not called. The manufacturer was contacted and stated that there was no recall. The failure mileage was approximately 75,000.

- Buna, TX, USA

The alternator in my vehicle failed and caused the car to stall while driving on the highway. There is a recall, P60 alternator but it is only related to the 3.6L engine and I have the 5.8L V8. There is also an advanced communication T3607112017 which seems to describe my vehicle and includes the V8 Jeep but it is also not listed as a recall on my vehicle. How do I find out why my vehicle was excluded from the recall as my vehicle was affected.

- Castle Rock, CO, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving approximately 45 mph, the battery save mode alarm sounded, the steering lost power, and the vehicle stalled. The vehicle was towed to the contact's residence. The vehicle was later towed to dick scott Chrysler Dodge Jeep Ram (734-451-2110, located at 684 ann arbor rd, Plymouth, mi 48170) where it was diagnosed that the alternator needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 64,800.

- Canton, MI, USA

Copy of a letter to Chrysler chairman and chief executive office sergio marchionne regarding safety concerns about a 2014 Jeep overland. The consumer stated the there was no repair available for the safety recall. The consumer stated while driving a battery icon illuminated on the instrument panel. The dealer advised the alternator failed as per the recall.

- Hattiesburg, MS, USA

On 9-08-2017, my wife and I were returning to pfafftown, nc from garden city, SC. A few miles into the drive I thought I heard a high pitched sound, but could not locate it. Then we thought we smelled something hot, but thought is was an old truck ahead of us, but a few miles later I got a low voltage sign and told my wife to car the nearest Jeep dealership as we had entered conway, SC. Having some basic engine knowledge I knew the alternator wasn't charging the battery and that I would lose all power. Luckily for us the dealership was less than 1.5 miles and I was able to drive to it. When I opened the hood I found the alternator smoking and almost hot enough to catch fire due to overcharging. Luckily the dealership was able to replace the alternator and we were on our was home in about an hour, but with a $806 cost for the repair. The vehicle had 74109 miles on the odometer. When I got home my mechanic told me that there was a recall on 2014 Jeep Grand Cherokee for exactly what happen to mine. I checked this website and Fiat/ Chrysler and found my VIN was not included. I also talked to a nice Chrysler representative over the phone. She also said that it was not included. It just seems to me that my vehicle, which is the same make, model and year as those under recall, and had the exact problem addressed by the recall should be covered by the recall. And note that the vehicle was close to losing all electrical power, which affects the steering and transmission on these vehicles and I could have lost control.

- Pfafftown, NC, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving 30 mph, the vehicle decelerated rapidly and there was a high pitched noise coming from the engine. The contact noticed a burning odor inside the vehicle. In addition, the battery voltage warning indicator illuminated without warning as the vehicle continued to decelerate. The contact exited the vehicle and contacted aaa roadside assistance, but the battery could not be tested because it was located under the front passenger seat. An unknown Jeep dealer in hattiesburg, Mississippi was made aware of the failure and stated that there was no recall on the vehicle. The manufacturer stated that the failure was being investigated and that NHTSA campaign number: 17V435000 (electrical system) may expand to include the contact's VIN. The failure mileage was approximately 60,400.

- Hattiesburg, MS, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving, he heard an abnormal noise coming from the vehicle. The contact then noticed smoke coming from the hood of the vehicle. Upon inspection, the contact stated that he noticed that smoke came from the engine but noticed a wiring odor. No warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the alternator needed to be replaced. The dealer was not contacted. The vehicle was repaired. The contact referenced NHTSA campaign number: 14V634000 (electrical system). The manufacturer was notified of the failure and stated that the VIN was not covered under the recall. The failure mileage was 84,000. Updated 12/13/2017

- Westborough, MA, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving 5 mph, the vehicle stalled without warning. The vehicle was towed to the dealer where it was diagnosed that the alternator needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 56,000.

- Stanford, CT, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving 65 mph, the low voltage, electronic stability control, and ABS warning indicators illuminated. The contact also stated that the vehicle experienced a loss of power steering and a loss of power. The vehicle was towed to the dealer where it was diagnosed that the alternator was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact referenced NHTSA campign number: 14V634000 (electrical system), but the VIN was not included. The failure mileage was approximately 53,000.

- Austin, TX, USA