The contact owns a 2014 Jeep Grand Cherokee. The contact stated became aware that the upper leather instrument panel cover was delaminating and separating, causing bubbles in the instrument panel and making it difficult to see. The vehicle was taken to the dealer and the dealer stated that the vehicle was experiencing similar failure as stated in TSB: 23-036-19; however, the TSB expired. The vehicle was not repaired. The manufacturer was contacted and stated the vehicle was not included in the service under the TSB. The failure mileage was 123,000.

- Largo, FL, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed on the highway, the instrument cluster became inoperable. The vehicle was taken to the dealer but was informed by the dealer that they could not diagnose the failure due to the instrument cluster not turning on. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall, and the vehicle was out of warranty coverage. The failure mileage was 94,000.

- Sunset, LA, USA

The contact owns a 2014 Jeep Grand Cherokee. After the vehicle was started, the instrument cluster gauges did not illuminate or operate. The vehicle was taken to central Florida Chrysler/Jeep/Dodge (8675 commodity cir, orlando, fl) where it was diagnosed that the entire instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was notified and no solution was offered. The failure mileage was 83,000.

- St. Cloud, FL, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving approximately 30 mph, the instrument panel failed to illuminate. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not contacted or made aware of the failure. The approximate failure mileage was 38,000.

- North Brook, IL, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving down a mountain at approximately 75 mph, the instrument panel failed to illuminate. The contact was unable to view the gauges. The failure recurred twice. The contact received notification of NHTSA campaign number: 16V240000 (power train). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 33,052. Parts distribution disconnect.

- Warthorne, CA, USA