The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 3 MPH, the passenger-??s side headrest exploded without a crash or an impact. There was an abnormal popping sound during the head rest deployment. The contact called the local dealer and left a voice mail message but had not received a response. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 73,000.

- Ruskin, FL, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact stated upon raising the front driver's side headrest, it deployed inadvertently. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the front driver's side headrest needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000. The VIN was not available.

- Hammond, IN, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that after he had pulled off the road and was rested in a parking lot, the driver-side headrest deployed without warning. The contact called the dealer and made an appointment to have the vehicle serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired for the failure. The failure mileage was approximately 86,000.

- Broken Arrow, OK, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving, the driver's side headrest was deployed with no warning. The contact stated that he was hit in the back of the head and required medical attention. The contact stated that the dealer was called and was awaiting a diagnosis appointment. The manufacturer was not made aware of the failure. The failure mileage was 116,500.

- Paramount, CA, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the front driver's seat headrest deployed and struck the back of her head. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

- Stacy, MN, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 25 MPH, the driver-€™s side active headrest deployed without warning. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and suggested that the failure be taken to the dealer. The failure mileage was approximately 94,500.

- Cedar City, UT, USA

Passenger seat headrest unexpectedly popped out while passenger was in the vehicle.

- Staten Island , NY, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 30 mph, the driver's side air bag located in the head rest exploded without impact and struck the driver in the back of head. There were no reported injuries. The contact called fort collins Dodge Chrysler Ram (3835 S college ave, fort collins, co 80525, (970) 541-9989) however, the vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 69,000.

- Wellington, CO, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving 15 mph, the front passenger's head rest inadvertently deployed without a crash. There was no warning lights illuminated. The contact stated that there were no injuries. The vehicle was taken to elmwood Chrysler Dodge Jeep Ram located at 625 taunton ave, East providence, ri 02914, (401) 438-0400, where the vehicle was diagnosed and the contact was informed that the head rest needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 63,000.

- Cumberland, RI, USA

While driving on a city street on Sunday, June 21, 2020, the front passenger headrest popped open hitting the passenger in the back of the head.

- Monroe, NC, USA

The contact owns a 2015 Jeep Grand Cherokee overland. The contact stated while the vehicle was at a stand still, when the front passenger side headrest air bag deployed independently. The contact stated no warning light was illuminated. The contact sustained head, neck and back injuries. The contact stated she did seek medical attention and had seen a chiropractor. The vehicle was not diagnosed or repaired as of yet. A dealer was not contacted. The manufacturer had not been informed of failure. The failure mileage was approximately 14,000.

- Fall River, MA, USA

Active headrest restraint deployed while driving on the interstate. No rear collision or other accident occurred. Dealership indicates the "tabs" broke off and therefore cannot be reset. Quoted me $816 to replace the headrest. Seems exorbitant. And something that, as a safety component, should be the subject of a recall (voluntary or otherwise) to be fixed. Consumer stated vehicle has been repaired.

- Knoxville, TN, USA

The contact owns a 2015 Jeep Grand Cherokee. While driving, the headrest on the driver's side popped open. The contact called tom O'brien Chrysler Jeep Dodge Ram indianapolis (4630 E 96th St, indianapolis, in 46240, (317) 805-4400) and was informed that the vehicle was out of warranty. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was 34,781.

- Indianapolis, IN, USA

The contact owns a 2015 Jeep Grand Cherokee. While the contact's wife was driving 65 mph, the frontal driver's side head rest air bag deployed without warning. The driver sustained headaches, but was not injured. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not contacted. The failure mileage was 85,000.

- Hubert, NC, USA

The contact owns a 2015 Jeep Grand Cherokee. While the contact's mother-in-law was driving 55 mph, the headrest sprang forward and struck the back of the driver's head. There were no injuries. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified. The failure mileage was 64,218.

- Temecula, CA, USA

The contact owns a 2015 Jeep Grand Cherokee. While driving, the plastic bracket on the headrest fractured and caused the headrest to move forward with extreme force. As a result, the headrest struck the passenger. There was no injury. The vehicle was not taken to a dealer. The manufacturer was contacted. The vehicle was not diagnosed or repaired. The failure mileage was 47,000.

- Spring Hill, FL, USA

The contact owns a 2015 Jeep Grand Cherokee. While the contact was reversing the vehicle out of a parking space, the passenger side headrest deployed without warning or an impact. The contact's wife was injured and hospitalized. The manufacturer and dealer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 46,000.

- St Petersberg, FL, USA

The contact owns a 2015 Jeep Grand Cherokee. While driving approximately 75 mph, the driver's seat headrest exploded. The contact stated that a fragment of the headrest struck the driver in the back of the head. The contact stated that the headrest was designed as a preventative safety measure against the whiplash effect during a rear end collision. The contact stated that the headrest actuator fractured into pieces, which caused the headrest to strike the contact in the head. The contact experienced pain in the base of the head, but did not receive medical attention. Gengras Chrysler Dodge Jeep Ram (460 Connecticut blvd, East hartford, Connecticut 06108, (860) 289-0246) was made aware of the failure and stated that the vehicle was out of warranty for repairs. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.

- Washington, DC, USA