really awful
Crashes / Fires:
7 / 1
Injuries / Deaths:
5 / 0
Average Mileage:
17,414 miles

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problem #43

Oct 292019

Grand Cherokee

  • 42,700 miles
I was driving along and apparently my battery in my keyfob went dead. My engine stopped while I was driving and if I won't have had just bought a new battery I would have been stranded. There is no way to start the engine with key

- Vancouver, WA, USA

problem #42

Oct 012018

Grand Cherokee

  • 40,000 miles
Shifter lights dont turn on. Service shifter light warning but dealer says its not covered up warrenty

- Wellington, FL, USA

problem #41

Aug 222019

Grand Cherokee

  • 45,000 miles
In 2019 Jeep rolled out an approved emissions modification (aem) program as part of a emissions compliance settlement with regulatory authorities. This software flash/re-program has made an otherwise safe car unsafe. At low engine temperatures (cold start) the vehicle has very little power to accelerate through intersections, make left turns, move out of the way if someone is approaching from a high rate of speed from behind at a stoplight. Jeep has acknowledge this issue and have noted they are working on a fix, but have not offered accommodations to ensure one has a safe car to drive when they spend months developing a fix. It is a hazard, has resulted in several near-miss situations, and they need to be held accountable to ensuring their customers safety.

- Crystal Lake, IL, USA

problem #40

Jun 072019

Grand Cherokee

  • 64,000 miles
Within months of purchase of new 2016 Jeep, there was a powertrain recall. We were at 7788 mileage when the powertrain was reprogrammed. The jerking of the Jeep while braking continued to be a problem. They reprogrammed the powertrain again at mile 48,254. We went in again in mile 53,259 for transmission concerns., again at mile 57,227 there were harsh upshifts while driving on the highway and at 58,273 they replaced the transmission. Within a week, we had the same jerking happening while braking and upshifts while driving. So just 3 weeks after new transmission, it burnt up on the middle of the highway. We had to be towed and it sits in the dealer shop for over a month now. It is getting it's third transmission. (been to the service shop 6 times in 3 years) no warranty for the manufacturer....fca washes their hands. Lemon law is voided with the number of miles and yet the problem began in the first 10,000 miles. No communication by dealership. Manager promised us a trade and ignored our emails. They fired the service tech, or he quit. We need a different car to drive and no one seems to help us with this.

- Lakeway, TX, USA

problem #39

Jun 232019

Grand Cherokee

  • 62,000 miles
The contact owns a 2016 Jeep Grand Cherokee. While attempting to accelerate from a red light, the vehicle did not accelerate. The contact pulled over to the side of the road, and turned off and restarted the vehicle. Also, the vehicle would not accelerate over 20 mph. The following day, the vehicle was driven to South Chicago Dodge Jeep (7340 S western ave, Chicago, il 60636) where it was diagnosed that the transmission was failing and needed replacement. The contact drove the vehicle to mancari Chrysler Jeep (4630 95th St, oaklawn, il 60453) and was informed again that the transmission needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 62,000.

- Chicago, IL, USA

problem #38

Apr 252019

Grand Cherokee

  • 21,000 miles
Car was stopped, placed in park and left running in driveway. Driver exited vehicle, manually locked with with the external button on drivers handle. Driver walked around vehicle and up to residence. Car began to move forward and driver ran back to vehicle, attempted to unlock using manual button on passenger front handle, would not unlock. Pulled out keyfob to unlock and was able to disable vehicle, but not before it ran itself in to a closed garage door. Driver noticed it slip out of park on two other occasions while in vehicle. One day later, driver was standing outside vehicle, while not running, and not near door handle and car randomly locked on it's own.

- St. John, IN, USA

problem #37

Mar 072019

Grand Cherokee 6-cyl

  • 18,775 miles
This roll away incident occurred on March 7, 2019. My 2016 Jeep Grand Cherokee was parked in a driveway that was not my own and I exited the vehicle while the Jeep was in park but idling. I exited the Jeep without an incident (noticing any forward movement of the vehicle) and walked to the porch to deliver a letter to the homeowner. I was on the porch when the Jeep moved forward into this homeowner's garage, crashing into the trash cans in front of the garage first and pushing them into the garage door. This caused substantial damage to the garage door and it's track. I watched this incident from the top step of the porch and quickly jumped into the Jeep, put it into reverse and looked at the damage from the bottom of the driveway. Two days later a claim was filed with fca. Three days from the incident, a eaa representative contacted me to obtain information. Four days later I was asked to pick up my Jeep from the dealer after their inspection. On April 5th, almost a month later, I received a letter from fca stating that they could not find fault with the vehicle and it was human error! I recreated this while now in the driver's seat. I opened the door and was warned via the tone that the door was open as it moved about 1-2 mph up the driveway in D without touching the gas.there was no way on 3-7-19 it was in drive as I could not have gotten out without noticing it move this quickly. It rolled up it that fast with my foot off the brake. Fca stated they could not replicate this action but they did not even try! after leasing or purchasing in the immediate family: 4 Jeep (it never happened to any other prior model), and 6 other vehicles, I will never own or lease another fca vehicle again. The inability for this billion $ company like fca to replace a garage door and say it was owner error will keep me from recommending this company to any friend or family member.

- Rochester Hills, MI, USA

problem #36

Feb 192019

Grand Cherokee

  • 37,000 miles
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that the vehicle was stopped and placed in park. Once the contact exited the vehicle, it began rolling backwards. While attempting to retrieve a package from the rear seat, the contact fell due to the vehicle rolling backwards. The contact sustained a fractured wrist and contusions to the face. Medical attention was received, which included wrist surgery. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure recurred once. The approximate failure mileage was 37,000.

- Monroe Township, NJ, USA

problem #35

Jun 012018

Grand Cherokee

  • 11,420 miles
The contact owns a 2016 Jeep Grand Cherokee. While driving various speeds, the transmission would violently shift from first to second gear. There were no warning indicators illuminated. The vehicle was taken to kelly Jeep Chrysler (353 broadway, lynnfield, MA 01940, (781) 581-6000) where the computer was reprogrammed and the solenoid was replaced. The manufacturer was notified and a complaint was filed. The failure mileage was 11,420.

- Danvers, MA, USA

problem #34

Jul 122016

Grand Cherokee

  • 4,186 miles
Since leasing this Jeep in July of 2016 there have been multiple issues. The main code found several time is a loss of communication from the main computer to the rest of the auto. Code U220. Issues include 1) incorrect shifting, 2) incorrect "brake" warnings, 3) unavailability of bright lights in the auto or manual modes, 4) lane change/object sonar warnings not available (back into cement wall at night) 5) nonfunctional automatic windshield wipers 6) lack of communication between the Jeep and iphone 7) inability to turn Jeep off 8) when in cruise control if + pushed it doesn't go up just one or two mph's, it speeds up very quickly and doesn't stop and 9) issue with adjusting the air ride and. The bright lights were not available 50% of the time. I would take the Jeep in and they could not find a code, so they would tell me there was nothing to fix. Finally, a tech looked into the issue and found a star fix and implemented it. Now I have the availability of bright lights 90% of the time. I drove for two years with no bright lights for most of the time at night, on country roads, and even in the pa mountains at night with no other light distractions.. within the last couple of months the Jeep has started to shift incorrectly. I will be driving in town on a flat road and the Jeep will shift into "off road" and the RPM's go up to 8. I have an available video of this. I also have a video of the Jeep's dash after it shifted to another drive where the rpms went up to 4 on a level city road. When taking the Jeep for the "brake" issue the tech could find no codes. I refused to drive the Jeep and it sat for almost three months. Finally, a star was implemented, however now the "brake" alarm goes off more frequently. In summary, it seems the main computer is not talking correctly to the rest of the auto and the errors are becoming more serious as time goes by.

- Waterford, WI, USA

problem #33

Jul 042018

Grand Cherokee

  • 38,000 miles
Car was purchased as a certified pre-owned on Feb. 2018 in preparation for our retirement vacation. We drove it locally for a couple of months and then set out cross country on May 15th. We drove to Massachusetts without incident, then headed back West near the end of June. No problems until we reached Idaho, where it started vi rating and making clunking G noises from the rear. We brought it in to rogers Dodge in lewiston. Their service advisor test-drive it and said, you can't drive this car, it's unsafe!" they removed the rear driveshaft and drove it again, noting that the vibration and clunking were gone. The conclusion being that the rear driveshaft was bad. They attempted to order one but found out driveshafts were on national back/order. This made me suspicious. They finally found one and had it installed about 1&1/2 weeks later. We drove home. A week or so after that we drove to California to visit family. We had accumulated about 2000mi since the new driveshaft was installed, when it started clunking again. We brought it in to lake elsinore cdjr and they diagnosed another bad driveshaft. They submitted it to Chrysler for warranty repair but Chrysler decided that the repair in Idaho must have been done incorrectly, therefore no warranty. I objected to this. Once again, there was a national back order on the driveshafts. This time it took two weeks to obtain one. When they installed it, it broke while their mechanic was test-driving the car. From there, the dealership had no idea what happened, so finally they had their body shop look at it. The body shop manager said that it appeared that some minor damage had happened to the front of the car and was repaired before we bought it. However, he couldn't explain why it broke the driveshaft. I spent the last 2+ weeks pleading with Chrysler care. Now they tell me the chassis is off by 1/4" so they can't warranty

- Amargosa Valley, NV, USA

problem #32

Sep 032018

Grand Cherokee

  • 67,000 miles
Was driving up an entrance ramp to get on a busy highway and all of a sudden the car made a revving sound and a pop. Wasn't sure what happened so tried to go and car would not go over 15mph. We put the hazard lights on and move it off to the side. When we stepped out of the vehicle there was a weird smell and fluid was leaking out of the bottom. We had to drive 15mph to get home because it would not go out of first gear. Towed the car to the dealership to be checked out. Took the dealership four days to look at it and comes back and says it needs a new transmission we will pay $2 grand and you will need to pay $4 grand. I have only had this vehicle for two years and it is only 7,000 miles over warranty. They never contacted Fiat/Chrysler so we had to call them. We currently have a case with them but they are trying everything to get out of owning up to having a transmission problem. It has been at the dealership for two weeks and we were never given a loaner car. If this would have happened after we were already on the freeway we could have been slammed into from behind. It could have been a major wreck with injuries. All Fiat/Chrysler is worried about is our oil change records because we do it ourselves instead of paying them to do it. Oil changes have absolutely nothing to do with the transmission going out. There was no warning or anything.

- Cincinnati, OH, USA

problem #31

Aug 262018

Grand Cherokee

  • 40,966 miles
The contact owns a 2016 Jeep Grand Cherokee. While the vehicle was in the middle of a busy intersection, the message "shift to park" suddenly displayed and the vehicle would not drive. After several minutes, the driver was able to shut the vehicle off. Once restarted, the vehicle operated normally. Ganley Jeep (161 w. garfield rd., Aurora, oh) was notified, but the manufacturer was not. The failure was not diagnosed or repaired. The VIN was not available. The failure mileage was 40,966.

- Cleveland, OH, USA

problem #30

Jul 072018

Grand Cherokee

  • 13,000 miles
It was parked in the nero ellie, I was in a hurry and could not get the vehicle in park so I put it into neutral, went around back open the rear gate door, then closed it, then as I went to get back into the Jeep and open the door touched the steering wheel the vehicle started to move and I fell to the ground pinned between a garage and the door. After the vehicle had moved by me, running over my right shoe, it hit a building, and then I was able to swing my right leg into the compartment and put on the emergency brake. The vehicle stopped and to my amazement the shifter lever was in drive. Normally on this vehicle if you put it in neutral and get out, you must press the break and hit start to shift it into gear. I came within about one second of dying by being crushed between the garage in the wheels. At 64 I am seriously hurting tonight. In reading on the web I see I am not alone in this occurrence, please do something in the way of a recall as I would hate to see anyone hurt like I was. Thank you.

- Boise, ID, USA

problem #29

Feb 012018

Grand Cherokee

  • 30,000 miles
The transmission hesitates from stop before connecting. Every time I slow down to stop, the transmission seems to do a double downshift and it feels like I am getting hit from behind. Also, at times, there is a loud clunking sound when on an incline and putting vehicle into reverse. It has continually gotten worse over the course of 1 year. I took it for service and was told there was nothing wrong, but they updated the computer. Now, the problem is even worse. I am taking it back today to have it reevaluated.

- Houston, TX, USA

problem #28

Apr 252018

Grand Cherokee 4WD 6-cyl

  • 54,000 miles
I was driving my vehicle and it stalled out in the middle of a road in traffic. I steered to the left turn lane because there was no shoulder available. I put the vehicle in park. The ignition (push button) was still in the "run? position. I pushed the button and the ignition wouldn't turn off. I tried pushing it multiple times and the ignition still wouldn't turn off. I also tried holding it down. Nothing I did would turn the ignition off. The display screen was flashing a lot of different error messages including ?vehicle not in park". I had to have the vehicle towed to the dealership. I have a video of the ignition not shutting off when pushing the button. Consumer stated windshield was changed out the same day this issue occurred with a Jeep brand windshield. Since the ignition would not turn off, they left it overnight and the battery died, clearing all fault codes. Therefore, they could not find any issue with it in the morning. Consumer had many electrical issues with the Jeep and Chrysler was unable to help in any way. Updated 9/4/18

- Harrisburg, NC, USA

problem #27

Aug 152017

Grand Cherokee 6-cyl

  • Automatic transmission
  • 25,000 miles
The contact owns a 2016 Jeep Grand Cherokee. While operating the vehicle, the eco indicator suddenly illuminated. The driver stopped the vehicle and discovered that the transmission was stuck in the drive position and could not be switched to the park position. The vehicle suddenly experienced unintended acceleration and crashed into a building. The front end of the vehicle sustained significant damage, but the air bags did not deploy. The driver sustained a neck injury, which required medical attention. A police report was not filed. The vehicle was taken to cole motors in blue field, wv, but the cause of the failure could not be determined. The manufacturer was notified. The VIN was not available. The failure mileage was 25,000. Updated 11/03/17 consumer stated car ran away emergency brake and foot brake was on updated 7/18/18

- Bluefield, VA, USA

problem #26

Jul 052017

Grand Cherokee

  • 28,750 miles
When accelerating from a stop at about 20mph on a city street and once entering a freeway entrance, car would stop accelerating, the RPM tachometer would spike high but car does not move for a couple of seconds then abruptly transmission engages then violently jumps and accelerates. Almost had another car hit me from behind twice. Had the car about close to a month now and its has happened 4 separate occasions.

- San Diego, CA, USA

problem #25

Jul 172017

Grand Cherokee

  • 14,200 miles
I was driving straight down the highway during rush hour at a low rate of speed and my vehicle shut down. Traffic was bumper to bumper and I was only travelling at about 15 mph. I heard a ding and a message appeared on the dash display that said "place in P then shift to desired gear". I attempted to turn the wheel to coast to the shoulder and my steering wheel locked up. I was able to get over to the shoulder and turn my hazard lights on. I placed the vehicle in park, restarted and let idle for a minute. I proceeded to drive home without further incident.

- Raymond, NH, USA

problem #24

May 182017

Grand Cherokee

  • 11,000 miles
While driving, message came up on instrument cluster to shift to P and then shift to desired gear. I almost got rear ended because the vehicle would not accelerate. I had to put it in park, shift, and then was able to go. Incredibly dangerous!

- Arden Hills, MN, USA

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