10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
33,031 miles

About These NHTSA Complaints:

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problem #6

Dec 202022

Grand Cherokee

  • miles
The headlight lenses are hazing on the inside. I have turned this defect in for warranty repair and repair was denied. I contacted Jeep and I was told since it was denied there is nothing more they can do. The hazing on the inside of the lese is defusing the lights and visibility is drastically reduced at night. I have researched this issue and what I find out is the haze is caused by the heat of the BiXenon HID is burning the inside of the headlight lense.

- Billings, MT, USA

problem #5

Dec 092019

Grand Cherokee

  • 54,000 miles
When driving and coming to a light my stop/start will kick on and will shut off my lights to my vehicle and the power to my radio. While at a stop light my lights will dim and get brighter along with my voltage jumping up and down from a low of 10V to a high of 15V while this is happening my lights dim and get brighter along with my dome lights doing the same thing. My Jeep has stalled out while starting the car and sometimes while driving. My Jeep has also popped up with a warning saying my stop/start is unavailable and needs to be serviced. I have also had to replace a year old battery with a brand new one because mine went completely out.

- Clarksville, TN, USA

problem #4

Oct 252019

Grand Cherokee

  • 43,000 miles
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that the headlights failed to illuminate. In addition, when fueling the tank and attempting to drive, a knocking noise was heard from the engine. The vehicle was taken to leith Chrysler Jeep (5500 capital blvd, raleigh, nc 27616, (919) 872-5500) twice where it was diagnosed that both headlights needed to be replaced. The headlights were not replaced, but the engine noise was remedied; however, the noise recurred. The vehicle was taken back to the same dealer and the contact was informed that the noise was normal. The manufacturer was made aware of the failure and provided case number: 71542505. The failure mileage was approximately 43,000.

- Raleigh, NC, USA

problem #3

Oct 272019

Grand Cherokee

  • 42,000 miles
My Jeep.Grand Cherokee 2016 75th anniversary front lights stopped working... first it was the left and now the right, in 10/29 I took my car to the Jeep dealer for the first problem and they told me that my warranty had expired, jus 40 K miles, today 12/9 the right does not work. And they are not responsible for the problem.

- Raleigh, NC, USA

problem #2

Nov 182019

Grand Cherokee

  • 55,000 miles
The headlights flicker for a quarter second, and then work fine for a few minutes during night driving. This occurs on average of about once every 4 minutes of driving with the headlights on. According to Jeep forums online, this has been a known safety issue in Grand Cherokee. During night trips in rural areas, I am concerned that this issue could become more detrimental. There are no streetlights, and many whitetail deer and other hazards are made unavoidable without headlights, or with distraction caused by this flickering. This happens regardless of speed, turning, or electronics turned on. It is even more frustrating that replicating this issue is almost impossible during the daytime (when mechanics are working).

- Mendota Heights, MN, USA

problem #1

Jul 122016

Grand Cherokee

  • 4,186 miles
Since leasing this Jeep in July of 2016 there have been multiple issues. The main code found several time is a loss of communication from the main computer to the rest of the auto. Code U220. Issues include 1) incorrect shifting, 2) incorrect "brake" warnings, 3) unavailability of bright lights in the auto or manual modes, 4) lane change/object sonar warnings not available (back into cement wall at night) 5) nonfunctional automatic windshield wipers 6) lack of communication between the Jeep and iphone 7) inability to turn Jeep off 8) when in cruise control if + pushed it doesn't go up just one or two mph's, it speeds up very quickly and doesn't stop and 9) issue with adjusting the air ride and. The bright lights were not available 50% of the time. I would take the Jeep in and they could not find a code, so they would tell me there was nothing to fix. Finally, a tech looked into the issue and found a star fix and implemented it. Now I have the availability of bright lights 90% of the time. I drove for two years with no bright lights for most of the time at night, on country roads, and even in the pa mountains at night with no other light distractions.. within the last couple of months the Jeep has started to shift incorrectly. I will be driving in town on a flat road and the Jeep will shift into "off road" and the RPM's go up to 8. I have an available video of this. I also have a video of the Jeep's dash after it shifted to another drive where the rpms went up to 4 on a level city road. When taking the Jeep for the "brake" issue the tech could find no codes. I refused to drive the Jeep and it sat for almost three months. Finally, a star was implemented, however now the "brake" alarm goes off more frequently. In summary, it seems the main computer is not talking correctly to the rest of the auto and the errors are becoming more serious as time goes by.

- Waterford, WI, USA