really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
20,361 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #8

May 012019

Grand Cherokee

  • 20,000 miles
Wheel wobble steering pulling to side while driving

- Belleville, MI, USA

problem #7

May 102019

Grand Cherokee

  • 74,648 miles
While driving at approximately 30 mph, the Jeep suddenly jolted and the engine stalled. I safely pulled to the side of the road, placed the vehicle in park and tried to restart the engine. It immediately started then stalled multiple times before all lights in the Jeep turning on and a message appeared on the dashboard stating that the vehicle was not in park. I double checked and the vehicle was indeed in park. The horn sounded multiple times and the back lift-gate opened on its own. The vehicle was towed to the dealership under extended warranty and it was found that the electric power steering system had shorted and caused the vehicle to be completely disabled electrically. The system was repaired by the dealership. This could have happened in a horrible location with traffic on the interstate and caused a serious accident. The repairs were covered under extended warranty but a power steering failure should not completely shut down a vehicle while driving.

- Erath, LA, USA

problem #6

Dec 142018

Grand Cherokee

  • 33,040 miles
2016 Jeep grand cherrokee was making left 90 degree turn at approx 5 mph on an a non-public city airport access road, hit a small golf cart and stopped. Damage to the golf cart was minor and consisted of broken plastic parts. Visible damage to the Jeep was a dented license plate. The front wheel were frozen in the left turn position and could not be moved. The vehicle was towed to a Jeep dealer, who reported that the rack and pinion assembly was frozen and needed replacement. They said they could not disassemble or repair the part. The cost of the replacement part was $5,020. The vehicle has 33,040 miles and is well maintained, with no prior accidents.

- Castro Valley, CA, USA

problem #5

Dec 122017

Grand Cherokee

  • 2,000 miles
My 2016 Jeep Grand Cherokee pulls to left extremely hard on highway speeds to the point my vehicle will turn on its own on the highway and I have to adjust the steering wheel constantly to the right to avoid hitting into a wall or other object turning my car into a death trap. It has been into Jeep 5 times and the problem has still not been fixed.

- Bronx, NY, USA

problem #4

Sep 282017

Grand Cherokee

  • 18,000 miles
I own a 2016 Jeep Grand Cherokee summit 4X4 SUV which was manufactured and marketed by fca ua llc as being a recreational towing (I.e. behind motorhome) compliant vehicle. When towing of the subject vehicle behind my motorhome at low speeds I have experienced periods of the violent loss of control in the form of uncontrolled steering of the vehicle's front wheels which pose a significant safety risk to both the vehicle, motorhome and public safety. In such events, I have been forced to stop in traffic, inspect the vehicle and motorhome, then pull off the road to a safe location where further inspection can be undertaken. The conditions described above have occurred when the vehicle was properly prepared for towing and following the specific guidelines supplied with the vehicle in the fca vehicle operator/owner's manual pages 593-601. Fca has advised that is has insufficient evidence in the form of consumer complaints to support further investigation, engineering and issuances of a solution for such vehicle owners. Numerous other owners who own and recreationally tow the same vehicle are experiencing the stated problem which is not currently being investigated properly by fca us llc. Evidence of such can be found on-line publications and public-forums such as the family-motor-coach association (fmca) and irv2 forums. Fca us llc has previously addressed a similar problem relating to uncontrolled towing with their Jeep Cherokee model but to date, present no evidence to owners of the Grand Cherokee model of having researched and developed a fix for the unsafe condition. At present, fca us llc is telling Grand Cherokee owners to tow their vehicles on trailers (all four wheels off ground) due to the serious condition of uncontrollable steering which is unfair to those consumers who purchased such vehicles on the basis of them being flat towable compliant.

- Lake Charles, LA, USA

problem #3

Mar 312017

Grand Cherokee

  • 4,000 miles
While driving on a city street and turning left, the power steering went out and it became very difficult to steer the vehicle. The vehicle was turned off for a short time; when it was restarted, the problem was gone. About 30 minutes later the car was restarted and driven approx. 1/4 mile when the steering went out again while making a right turn on a cit street.

- Rolling Meadows, IL, USA

problem #2

Nov 242016

Grand Cherokee 4WD 6-cyl

  • 6,200 miles
While driving to nashville, tn we were driving between 65 - 73 mph with speed control and hit slower traffic it felt like the vehicle lost power steering. The steering was hard to handle on the Jeep. It would pull either left or right and wouldn't seem to go straight. We could stop the vehicle and turn it off and the steering would be fine again for a while. I took my Jeep back to the dealer on December 2, 2016 and as of today December 27, 2016 they still have it. I don't know if it is the power steering or the lift suspension but it most definitely is a safety problem. This happened on the highway and the service techs have got it to duplicate the problem at the dealership.

- Bryant, AR, USA

problem #1

Oct 052016

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 5,000 miles
The contact owns a 2016 Jeep Grand Cherokee. While driving approximately 55 mph on a two lane road, the vehicle was unable to drive in a straight line. The vehicle veered to the right or left across the two lane road. The vehicle was taken to the dealer four times where it was determined that the vehicle was designed to perform that way. The check engine warning indicator illuminated. The vehicle was currently parked at the contact's residence. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000. Updated 01/06/17

- Belgrade, MN, USA