really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
8,385 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2018 Jeep Grand Cherokee:

Unsubscribe any time. We don't sell/share your email.

Get free help with your lemon!
close ad

« Read the previous 20 complaints

problem #10

Jul 272018

Grand Cherokee

  • 680 miles
Vehicle is equipped with the 8.4 inch uconnect/nav 4C touch screen. This system/screen controls the radio, climate control, heated/cooled seats, phone, navigation, etc. After driving the vehicle for 20-30 minutes using only the radio, the touch screen becomes hot to the touch. Recently the screen reached 127.7 degrees (see attached picture). Vehicle was brought to the dealer on 7/30/18 and the issue was escalated up to Fiat Chrysler automobiles. Fca claims the components are operating as designed. This does not seem correct. Excessively high temperatures can compromise the electronics in the dash and could lead to electrical failures and possible fire. I would appreciate NHTSA looking into this before there is a fire or possible injury.

- Levittown, NY, USA

problem #9

Feb 282018

Grand Cherokee 6-cyl

  • miles
2018 Jeep Grand Cherokee. Consumer writes in regards to odometer and transmission issues. The consumer stated mileage recorded on the odometer does not conform to the manufacturer's disclosed miles per gallon. The gears of the transmission are defective, the gear shifts into an unknown gear and would not move forward.

- Baltimore, MD, USA

problem #8

Jun 242018

Grand Cherokee 6-cyl

  • 7,200 miles
I have only owned the vehicle for 5 months. When filling the gas tank on several different occasions at several different pumps, the pump stops like the tank is full even though I just started pumping. Also randomly the backup camera does not display and then the entire infotainment system shuts down and restarts while going down the road or while in reverse

- Canton, MS, USA

problem #7

May 222018

Grand Cherokee

  • 500 miles
My vehicle was purchased brand new 11/2018, when I press the button to start it, 75% of the time it wonT start and takes several attempts. Also when I shift into reverse, the R just flashes and the vehicle wonT reverse. It wonT move until I turn it off and restart it again. These two problems occur frequently.

- Tucson, AZ, USA

problem #6

Jun 082018

Grand Cherokee

  • 410 miles
Brand new Grand Cherokee, only 400 miles, today my backup camera stopped working. On the display I have an icon "backup camera" when attempting to click this the backup camera would not pop-up. Turned the car off and kept it off for 10 minutes, re-started the car, the Jeep display does not pop-up with the safety notification and the backup camera does not come on the screen when the car is placed in reverse. It was working fine the last week and a half and all of a sudden this morning it will not work. I called Jeep and they are unsure what it is and may be a software update. I just paid $60,000 dollars and have had the car for 6 days and the backup camera is not working now!

- Martinez, CA, USA

problem #5

May 202018

Grand Cherokee

  • 3,100 miles
My backup camera has quit working. It wonT even turn on. The uconnect is also unresponsive as far as trying to turn off the unit. I tried the three reset options and nothing. I canT force an update or anything. So now I have no backup camera.

- Sammamish, WA, USA

problem #4

Apr 042018

Grand Cherokee

  • 1,593 miles
The contact owns a 2018 Jeep Grand Cherokee. While driving 50 mph, the vehicle stalled without warning. The contact was unable to restart the vehicle. Prior to the failure, the contact noticed an abnormal fuel odor and smoke coming from the passenger side of the vehicle. The vehicle was towed to river oaks Chrysler Jeep Dodge Ram (4807 kirby dr., houston, tx 77098, (713) 524-3801) where it was diagnosed with an electrical failure. The contact was informed by the mechanic that the failure was not due to NHTSA campaign number: 18V048000 (fuel system, gasoline). The vehicle was not repaired. The manufacturer was notified of the failure. The contact was advised to have the vehicle towed to another authorized Chrysler dealer to be repaired per NHTSA campaign number: 18V048000 (fuel system, gasoline). The approximate failure mileage was 1,593.

- Sugarland, TX, USA

problem #3

Feb 122018

Grand Cherokee

  • 1 miles
Unconnect system in my 2018 Jeep Grand Cherokee overland turns off and on by itself ever 60 seconds whether you are driving or stationary. I believe it started this morning or last night. You cannot use bluetooth, the heat or the radio. I called the dealership where I purchased the vehicle less than 1 month ago and they said I was the 6th report today and the vehicles in their lot were doing it as well. They stated that the unconnect system might have been hacked.

- Lawrence, MA, USA

problem #2

Feb 102018

Grand Cherokee

  • miles
Display dash screen shuts off and on appx every 30 seconds, reboots, and overheats, driving or stationary.

- Jamaica Plain, MA, USA

problem #1

Dec 102017

Grand Cherokee

  • 590 miles
Dash and radio shut off while driving on the freeway

- Brighton, MI, USA