The contact's daughter owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was parked, her daughter closed the driver's door and the passenger's side frontal air bag deployed inadvertently. The vehicle was taken to a dealer where it was diagnosed that the air bag needed to be replaced due to the rollover sensor being alerted. The contact stated that the vehicle was not in an accident. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

- Carson City, NV, USA

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at 70 MPH, she rear-ended another vehicle. The air bags did not deploy upon impact. The contact hit her head and her left leg on the steering wheel. The other driver was treated at the scene for unknown injuries. The contact sought medical attention at the hospital; no injuries were treated. A police report was filed. The contact was instructed by the police officer that she was able to drive the vehicle home; however, several warning lights appeared on the instrument panel. As she attempted to resume normal driving, the vehicle downshifted upon the depression of the accelerator pedal; she then pulled over and had the vehicle towed to her home. The next day, the vehicle was initially towed to an independent mechanic; but was then towed to a second independent mechanic by her insurance where the vehicle was deemed a total loss. The manufacturer was notified of the failure and an investigation was performed on the vehicle; the investigation concluded that since the brakes were depressed, the vehicle was not traveling at a rate of speed for the airbags to deploy. The failure mileage was approximately 24,000.

- Schaumburg, IL, USA

On October 23, 2021 my daughter and I got into our vehicle a 2018 jeep grand cherokee and as I started the vehicle the passenger side headrest deployed unexpectedly striking my daughter in the back of the head causing severe pain which ultimately turn to a very bad headache, this is the second occurrence of this issue the first being back in mid 2020 on the drivers side headrest which I also sustained a very intense blow to the back unexpectedly. I also filed a report on that incident with the NHTSA. This is not acceptable and I am almost positive that their are many people out there that have experienced the same issue but have not reported it! Now being there is no recall of this issue its not right for me or anyone to have to pay out of pocket for a clearly defective issue! This repair should be the Jeep Corporation and not the consumer perhaps I should look into some Law firm for help on this matter!

- Upland, CA, USA

In accident 2/23/21, vehicle was T- boned in intersection which sent me into cement overpass. No airbags dash or side deployed. Vehicle was total loss.

- Glenwood, IL, USA

On May 24,2021 while in vehicle the headrest deployed for no reason at all striking me in the back of the head, had i been actively moving this i feel could have been dangerous. fortunately i was at a stop. I have since then contacted my local dealership and will be taking vehicle in for repair. My concern now is could this happen again? I had no clue this was affecting other vehicles as well until it happened to me, i went online to research headrest deployment and found this is a huge problem! I'm not comfortable with fact that when my wife is driving this vehicle that the possibility of headrest deployment exist!

- Upland, CA, USA

THE CONTACT OWNED A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SUDDEN AND UNINTENDED ACCELERATION. WHILE SHIFTING INTO PARK, THE VEHICLE ACCELERATED AND CRASHED INTO A POLE AND THE POLE ENDED UP UNDERNEATH THE VEHICLE. THE CONTACT STATED THAT SHE SHIFTED INTO REVERSE TO VIEW THE DAMAGE. THE CONTACT SHIFTED INTO PARK A SECOND TIME, THE VEHICLE ACCELERATED AND CRASHED INTO A BUILDING. THE CONTACT STATED THAT WITH THE IMPACT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER YET. THE INSURANCE DEEMED THE VEHICLE AS TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,554. Consumer stated manufacturer has been notified. An independent investigator was hired, and report made.

- Ashland, KY, USA

I have problem and I need to know about this vehicle

- Seattle, WA, USA

A person hit my front left panel near my driver door and I was thrown around like a rag doll even though I had my seat belt on. This is extremely just awful since we bought this because the number of airbags. This driver of the other vehicle ran a light and plowed into me. I was driving 40mph and don't know how fast he was going.

- Prattville, AL, USA

The contact owns a 2018 Jeep Grand Cherokee. While the contact's wife was stopped in stop and go traffic, a tractor trailer crashed into the rear of the vehicle. The vehicle was in economy mode at the time of the crash. There were no warning indicators illuminated. The driver struck her head on the steering wheel and sustained head injuries. Medical attention was received. The air bags failed to deploy. A police report was filed. The vehicle was towed to an independent mechanic. The contact called northwest hills Chrysler Jeep Dodge Ram (2033 E main St, torrington, ct 06790, (860) 482-0700), but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 12,000. The consumer stated vehicle deemed a total loss by the insurance company.

- Fairfield, CT, USA

On 01/09/19 my wife was involved in a single vehicle accident in which her vehicle ran off the roadway down an embankment resulting in the vehicle sustaining a total loss of the vehicle due to damages. The front of the vehicle was completely destroyed as it hit some type of barrier which destroyed the under carriage striking two trees before it came to rest about 300 yards off the roadway. My concern is that none of the airbags deployed in this horrific accident which fortunately my wife only sustained minor injuries.

- Madisonville, KY, USA

I was traveling South on cambridge rd. As I was approaching a shopping plaza, a vehicle was attempting to exit the parking lot of the plaza also heading South. As the vehicle was attempting to make the left hand turn, it pulled in front of my car, driving me off the road. I had to swerve out of the way to avoid hitting that car, and when I did I crashed into an electrical pole, destroying the entire front end and totaling the car. The airbags did not deploy and this is why I'm filing this report.

- Somerville, MA, USA