Behind the driver's side, the seatbelts can not be used. They are too difficult and deep into the seat to reach. I have not taken it to a dealership or anything but I had a trip planned with my three grandkids and had to manipulate the car seat behind the driver side with the middle seat belt to secure seat as much as possible to keep my grandson as safe as possible. This was my first time using the seat belts on this side. Wasn't aware of the imminent danger. How do I get this fixed?

- Norristown , PA, USA

The rear right seat belt became unusable in August 2021. I bought the car in October 2017 and it only has 20,000 miles. The seat belt was fully retracted and stuck, which caused a major safety issue for my passengers, including my children. The dealership confirmed it the seat belt retractor was broken and needed to be replaced. The repair costed me $558, which was not covered or guaranteed by Jeep. I would have thought that a critical safety part like a seat belt retractor that breaks at 20,000 miles, the company will cover it and recall other vehicles to check same and ensure that retractor systems are properly working. No crash or incident was involved, just normal use of the car.

- Rye, NY, USA

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 3 mph, she heard an abnormal noise coming from the rear of the vehicle. The contact stated no warning light was illuminated. The contact stated she saw water entering from the front passenger side seat belt. The vehicle was taken to the local dealer bertera Dodge Chrysler Jeep Ram of westfield (167 springfield rd, westfield, MA 01085, (413)485-7773) however, the repair was still pending. The vehicle had not been diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 124,000.

- Springfield, MA, USA

The contact owns a 2018 Jeep Grand Cherokee. While driving 35 mph in inclement weather on snow covered streets, the vehicle slid off the roadway and crashed into a ditch. The contact stated that the traction control and automatic brake assist feature failed to prevent the crash. The contact stated that the driver and passenger side curtain air bags deployed; however, the driver's seat belt failed to restrain the driver and caused injury to the left side of his body. Medical attention was not sought. A police report was filed. The vehicle was taken to crowe auto group, llc (303 tenney St, kewanee, il 61443, (309) 852-2188) and repaired. The manufacturer was contacted and provided case number: 34153031. The approximate failure mileage was 1,544.

- Kewanee, IL, USA