10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
9,888 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #20

May 052023

Grand Cherokee

  • miles
The Water Pump of my vehicle was leaking from the weld of the engine causing anti-freeze to leak. This caused an issue with possible overheating since it was not leaking from the weep-hole. It could have gone unnoticed and i would like to know if there is a recall for this issue.

- Westwood, NJ, USA

problem #19

Aug 252022

Grand Cherokee 6-cyl

  • miles
2019 Jeep Grand Cherokee. Consumer writes in regard to NHTSA safety recall 22V-426. The consumer requested confirmation that the vehicle was safe to driver without having the recall completed.

- Fellsmere, FL, USA

problem #18

Aug 012021

Grand Cherokee

  • miles
Small evap leak code has been on my car for almost 12 months. Jeep dealer is not able to identify a fix because the code is so broad and could be triggered by many different issues. Check engine light cannot be cleared due to evap leak

- Jacksonville, FL, USA

problem #17

Jun 162022

Grand Cherokee

  • miles
After starting and functioning normally for a ~ mile, a warning came up -€œstop safely - your vehicle will shut off soon-€. I was on a road with no shoulder and had to keep going. In less than a minute, (1/2 mile) power steering failed, all other electrical devices, brake lights, dash lights, Speedo failed shortly thereafter. Engine and trans were barely functioning. I just managed to manhandle ( power steering had failed) it into a parking lot when it shut down completely. There is no way my wife (car owner & usual driver) could have steered it to safety. Once into the lot, Couldn-€™t electronically unlock doors or put it in park or even turn it completely off. It was literally electronically dead. Had to climb over seat to retrieve pets and perishables from the back as the tailgate open function also failed. Towed to Davis Chrysler Jeep in yulee, Florida. No word on root cause. I assume it was catastrophic batteries failure without any warning or prior symptoms.

- White Lake , MI, USA

problem #16

Jan 242022

Grand Cherokee

  • miles
I was sitting at a drive thru when my 2019 Jeep Grand Cherokee Limited 4x4 started to malfunction. A service shifter light came on, then the service engine light, then the service airbag light. all the lights and windshield wipers went on. no matter what i did lights and wipers kept malfunctioning. My car stalled and I wasn-€™t able to move it. I turned my car off, turned it back on and again. It let me drive a couple feet but the steering wheel was stiff. Again it stopped moving, wouldn-€™t allow me to go any further and only made the noise as if I was accelerating. All the lights and windshield wipers kept going crazy. I turned my car off and on again. Lights and wipers never stopped. I was able to drive another couple feet but then the 4x4 locked. The shifter switched from drive to parking and it was stuck on parking. The emergency neutral lever and button locked. My Jeep was going no where. The cables that connect to the battery were extremely hot and could have been a fire hazard. The vehicle was also saying service transmission continue on D, Do not shift or turn off Engine but the vehicle automatically set it self to Parking. My entire car locked down. I could only turn it on and off. I had to get it towed to the nearest auto repair shop. their analysis computer was unable to communicate with the vehicle. Luckily I was in a drive thru and not driving on the street or freeway. I could have been a very dangerous/deadly situation elsewhere. No previous accidents, issues with the jeep. It all happened suddenly.

- San Bernardino , CA, USA

problem #15

Oct 012021

Grand Cherokee

  • miles
Minor leak in EVAP system. Unsure if malfunction is due to a bad sensor

- Jacksonville , FL, USA

problem #14

Dec 142020

Grand Cherokee

  • 16,600 miles
My vehicle (2019 Jeep Grand Cherokee) was only 1 1/2 years old and was involved in a head on collision. I was driving about 45mph when I was struck by 4-door Chevy Silverado (driver-to-driver collision) that was attempting to make a left turn on green, so only going about 3-5mph. The truck's steering wheel airbag deployed, but none of my Jeep's did. My Jeep's entire front area was crushed, and driver's side experienced extensive damage as well; resulting in my Jeep being totaled. Everyone at the scene of the accident was shocked that my Jeep's airbags did not deploy. As a result, I busted my head on the steering wheel, and 6 weeks later, I still have a knot on my forehead. I will never purchase a Grand Cherokee again! I am completely amazed there are zero recalls!

- Denham Springs, LA, USA

problem #13

Nov 172020

Grand Cherokee

  • 16,244 miles
Recently submitted a claim. Had to tow to my dealership and was just notified that the transmission is also malfunctioning. I have notified my dealer if these exact recalls at this website for this make and model and they are telling me it does not apply to my vehicle. Bizarre. Please help. I've only had this car 8 months.

- Germantown, MD, USA

problem #12

Nov 142020

Grand Cherokee

  • 16,244 miles
My car has stalled twice in the last 3 days and has also no turned on so we needed a jump 1 day ago. We bought this car brand new off the lot with only 65 miles on it. Also there's an 'a!' symbol showing on the dash now.

- Germantown, MD, USA

problem #11

Oct 122020

Grand Cherokee

  • 26,572 miles
While driving down a road, at 30mph, it all of a sudden stalled out. Power steering stopped working, engine was dead, it said on dash to "shift into park". I managed to pull into a parking lot. Put it in park. Turned it off, then attempted to restart, it wouldn't start (sounded like engine trying, then not turning over. I then turned it off again, and tried, and it turned on. I was able to make it home, but a car shouldn't stall while driving at 30mph down a road.

- Minot, ND, USA

problem #10

Sep 042020

Grand Cherokee

  • 10,000 miles
Vehicle transmission is very spotty.. it jerks and hard to get from one gear to the next. There's a major issue with the transmission. This occurs everyday

- Las Vegas, NV, USA

problem #9

Sep 132020

Grand Cherokee

  • 36,061 miles
I was driving on the interstate when all service light came on and steering wheel locked up and the car began to power down. I almost crashed into a 18 wheeler because the steering wheel would not turn properly. I was able to pull over and the car would not move, switch gears, stop or start. My vehicle was serviced by Jeep twice in the past two weeks.

- Saint Louis, MO, USA

problem #8

Aug 242020

Grand Cherokee

  • 8,960 miles
I was driving home and the Jeep switched to neutral on its own and flashed "shift to park" on the screen. I had to roll to the side of the road, put it in park and turn it off. I am scared to drive it. I have kids. If this happens on the highway we will be hurt.

- Utica, NY, USA

problem #7

Jul 122020

Grand Cherokee

  • 12,000 miles
I was driving my car and the car shut down and steering wheel locked in place. A flashing message came on to restart my car. Luckily I was on an empty road and no one was behind me.

- San Jose, CA, USA

problem #6

Jun 212020

Grand Cherokee 6-cyl

  • 10,080 miles
Engine shutdown while driving. Has shut down multiple times while moving down the road. Engine shuts off, pressing gas will rev the engine but there will be no transmission power even though the vehicle is still in drive. Have to pull over and shift into park and restart. This is extremely dangerous!

- Buda, TX, USA

problem #5

Jun 082020

Grand Cherokee 6-cyl

  • 13,700 miles
While driving straight at approximately 45 mph on a the 3 lane road full of traffic vehicle suddenly clunked loudly and violently shifted from high gear possibly fifth or sixth into first gear with the rpms at over 7000 this caused me and my family to lunge forward at which time I momentarily lost control of the vehicle. I was able to gain control and steer the car towards the side of the road and had to slam the shifter into park in order to stop. While stopped the vehicle remained at 7000 rpms until I pushed the off button of the console.

- Blasdell, NY, USA

problem #4

Feb 062020

Grand Cherokee

  • 1,900 miles
I got into my vehicle and when I tried starting it would not turn on the engine. The only thing that would illuminate was the speedometer area. The audio unit would turn on off and then on and then off. I tried about 10 times and would not start the engine. The vehicle was parked in my driveway when it happened.

- Hacienda Heights, CA, USA

problem #3

Oct 042019

Grand Cherokee

  • 5,700 miles
While driving on the highway, it began beeping the check engine light came on and the vehicle shut off. I tried turning turning the vehicle off and back on, but as soon as I put it into drive the check engine light came back on and the car started beeping again. From speaking with fellow Jeep owners (all different models) this problem seems pretty common and unsafe. The car only has 5700 miles on it. Totally unexpected when spending so much money on a brand new car.

- Bristol, CT, USA

problem #2

Sep 272019

Grand Cherokee

  • 14,000 miles
27 days after the purchase of vehicle battery went completely dead and needed to be replaced. On the 3rd day after this repair, " check engine" light went

- Willowbrook, IL, USA

problem #1

May 102019

Grand Cherokee

  • 9,700 miles
Vehicle lost power on highway @ 65 - 70 mph. Operator was using cruise control to increase and decrease speed in heavy traffic. Operator pressed the cruise off button and the vehicle lost power to idle and would not accelerate. Operator pulled over and switched the vehicle on and off several times over about 5 minutes before vehicle wold operate normally again.

- Wendell, NC, USA