Unsubscribe any time. We don't sell/share your email.
The Jeep Patriot had a 5 year 100,000 mile, but was unfortunately in year 6, though under the mileage limitation. The transmission failed and were told a replacement of $4,500 was in order. We found someone to rebuild it for $3,500. Called Jeep/Chrysler headquarters to check on any recalls, but told they really feel bad for us, but can't help. This turns out to be more common than I realized after Googling "Input Shaft Bearings" on Jeeps. Many fail under 100,000 miles it seems. Left my family stranded 250 miles from home. Buy something different if you must have a 4 wheel drive vehicle.
I bought my 2012 Jeep Patriot from CJD of Garner, NC in mid year. It was a CVT Transmission, you could choose automatic or manual with the gear shift per preference. I'm female and not a mechanic, so I don't pay attention to noises or quirks. But, I had noticed a significant change in acceleration; taking off from lights or stop signs and going up hill on any highway.
I told my husband and along with me, we assumed it was the poor power of a 4 cylinder! But, that was just the start and I noticed small delays in acceleration; I was concerned because I was the only driver and my husband didn't understand the concerns because they didn't seem emergent. About a year ago, I went to accelerate in a busy interstate and it just stopped; check engine light never flashed, no warning signals...I was just in a bad situation with a dormant vehicle!
I took the Jeep to the dealership and was told by service management to call the "corporation." I explained the symptoms and circumstances...was DENIED! But, as I researched, I realized this is a REAL issue for numerous customers! I was extended the courtesy of having many boxes checked in the "good will" box and still denied ANY assistance! I even offered to pay for labor, once they paid for the "obvious" inferior transmission! But, I was denied and I will continue to research and bring to their attention how customer service should dominate!
- Lisa S.,
Willow Springs, US
The transmission catastrophically failed (mechanic made this comment on the repair invoice) before I made my final car payment. The Patriot came with a 5 year, 100K powertrain warranty; I was under the miles, but over the years.The dealer and the initial Chrysler complaint department employees told me that they were sure that, due to the circumstances (obviously defective transmission) and since this was my 4th new Jeep, that this was a case where Chrysler's 'Goodwill' policy would either cover the repair or at least help. So my 'case' (I was given a case number) was to be heard by a board. The board kept me in suspense for weeks before telling me that they made the 'difficult' decision not to help me in any way. I asked for details of how this decision was made and was told it would take a judge's order.
To sum up: The transmission was inspected by the dealer a few months before it died, the mileage was under the power train warranty, I am (was) a repeat, 4-time new Jeep customer, there was no warning that it was going to fail (no check engine light), my Jeep was held hostage at the dealership for 3 weeks and I finally had to pay 5K to get Chrysler's faulty transmission replaced. Last. Jeep. Ever.
Update from Apr 3, 2018: I almost forgot: The Patriot has a manual transmission. I ordered this on purpose due to my previous 2008 Jeep Patriot requiring a replacement automatic transmission at 70K. That one was paid for by Chrysler under the lifetime powertrain warranty. I guess they smartened up.
- Michael C.,
North Smithfield, US