As a student and first-time driver, I was looking for an affordable car and came across a Kia Forte being sold by Lexus. Since Lexus is generally considered a trustworthy company, I decided to make the purchase, despite hearing some negative reviews about their customer service. However, just one week after driving the car, all the warning lights came on, and a few days later, the car wouldn't start at all.
I contacted Lexus for assistance, and they advised me to have the car towed to their service center. However, towing was expensive, so I chose to have it towed to a local mechanic instead. The mechanic was able to get the car to start, but all the warning lights remained illuminated. I then drove the car in this condition.
When I initially arrived at the dealership, I spoke with a manager named Ibrahim, who instructed the mechanics to perform a diagnostic test. Unfortunately, I ended up waiting for over 2.5 hours without any updates. Growing frustrated, I went to find the manager, and he informed me that they couldn't do anything about the car's issues and that I would have to pay $600-1000 for repairs. I tried explaining that I hadn't driven the car much and that all the problems occurred within a week of buying it, but he insisted that they had sold the car "as-is."
Feeling disappointed and let down, I expressed my reluctance to pay for repairs, considering they had sold me a faulty car. I also mentioned my concerns about their service quality. The manager then went to retrieve my car but disappeared for an additional 30 minutes. Eventually, I took matters into my own hands and retrieved the keys from one of the workers.
Overall, this was a terrible experience for me. I approached them politely and expected a similar level of respect in return. However, it became evident that their customer service declined significantly after the sale. While I could understand if the car had broken down after a few months, experiencing these issues just two weeks after purchasing it was extremely frustrating.
As a student and first-time driver, I was looking for an affordable car and came across a Kia Forte being sold by Lexus. Since Lexus is generally considered a trustworthy company, I decided to make the purchase, despite hearing some negative reviews about their customer service. However, just one week after driving the car, all the warning lights came on, and a few days later, the car wouldn't start at all.
I contacted Lexus for assistance, and they advised me to have the car towed to their service center. However, towing was expensive, so I chose to have it towed to a local mechanic instead. The mechanic was able to get the car to start, but all the warning lights remained illuminated. I then drove the car in this condition.
When I initially arrived at the dealership, I spoke with a manager named Ibrahim, who instructed the mechanics to perform a diagnostic test. Unfortunately, I ended up waiting for over 2.5 hours without any updates. Growing frustrated, I went to find the manager, and he informed me that they couldn't do anything about the car's issues and that I would have to pay $600-1000 for repairs. I tried explaining that I hadn't driven the car much and that all the problems occurred within a week of buying it, but he insisted that they had sold the car "as-is."
Feeling disappointed and let down, I expressed my reluctance to pay for repairs, considering they had sold me a faulty car. I also mentioned my concerns about their service quality. The manager then went to retrieve my car but disappeared for an additional 30 minutes. Eventually, I took matters into my own hands and retrieved the keys from one of the workers.
Overall, this was a terrible experience for me. I approached them politely and expected a similar level of respect in return. However, it became evident that their customer service declined significantly after the sale. While I could understand if the car had broken down after a few months, experiencing these issues just two weeks after purchasing it was extremely frustrating.
- Aidana R., Daly City, CA, US