Bought a 2017 Kia Forte5 Certified Preowned Kia at authorized Kia dealer in Ohio on 6/13/20 with 29,214 miles. Daughter drove me and my Kia back to Pa. where I live. Heard some knocking on way back . I only drove the Kia around 50 miles total as of 7/5/20, mostly just 5 mile round trips. Two trips were around 7 miles each to a Mall and heard some knocking when slightly accelerating/going up small slope. On Sunday 7/5/20 driving around 7 miles, going around 35 mph on a semi neighborhood kind of road when all of a sudden the car began to VIOLENTLY SHAKE with loud metal on metal sounds from the engine. It was like the engine was suddenly put in a big blender. I pulled over, stopped/was so shaken by the unforeseen/unexpected experience that I didn't even think to see if engine light was on during the violent engine shaking.

Next morning, I called local Kia dealer and explained my experience/the violent shaking/the loud metal to metal sound from engine. Also mentioned previous knocking sounds from engine. Was told to have car towed to their dealer. Did so. Hadn't even received my title yet for the Kia nor had a state inspection in Pa. yet. Tuesday, local Kia dealer called and said they couldn't duplicate the knocking nor violent shaking BUT the metal to metal sound i heard was from the rotors that were so corroded/rusted and needed replaced asap. Reminder, I just bought the certified Kia from an authorized Kia dealer who must do a 165 point inspection, including brakes/rotors, to qualify the Kia Forte as 'certified' for $600 and not covered by warranty. I asked aren't brakes/rotors part of the Kia CPO inspection that was just done and have to be in good working order in order to qualify the car to be a 'certified' Kia -- a certification inspection that increases the buying price of the Kia and such certification is suppose to give the buyer peace of mind.

Again, Kia dealer verified brakes/rotors were part of certification inspection but because I said there was a metal on metal sound, the extremely corroded rotors causes a metal on metal sound. Ahh yeah, BUT the metal on metal sound I heard was coming from the violently shaking engine. The brakes were working fine to my experience. I then called the Ohio Kia dealer where I bought the Kia and told Mick about the engine issue and now being told I have to pay $600 for extremely corroded rotors when his Ohio dealership just certified the Kia Forte which required a brake, etc. certification inspection. Mick said this shouldn't have happened so soon after certification and that a customer buys a 'certified' Kia for peace of mind... I agree!

He gave me the phone number to call for Kia warranty and my Contract number for the Kia Forte. I called the warranty number, was told for possible warranty coverage needed Kia to be diagnosed first and they receive the diagnosis, called local Kia dealer in Pa. again and was told to take it back to Ohio Kia dealer that sold me the certified Kia to service it. Called Kia Consumer Assist , explained situation, got a case number, and so far the ball just keeps being tossed back and forth and no one wants to take responsibility. Local Kia dealer basically said they have been screwed too many times repairing a car problem that should be warranted, they repair the vehicle, then Kia manufacturer doesn't pay them for their repair, and again I was told to take it back to Ohio Kia dealer to get rotors serviced, etc. Local Kia dealer also seemed disturbed when I told him I called Kia Customer Assist to ask how to handle this, Customer Assist said they would call the Local Kia for written diagnosis, then they will call Ohio Kia dealer for explanation how Ohio dealer just certified it with such bad rotors.

I now have a case number/file with Kia Customer Assist. Local Kia dealer said he's not sending Customer Assist the rotor diagnosis, he's not dealing with anything to do with Ohio Kia dealer, he's not dealing with anything that has to do with possible warranty liability, etc. etc. I talked with Customer Assist three times and was told they sent the Local Kia dealer request for the rotor diagnosis, and emailed them and they are not responding. Local Kia dealer said they have no plans to respond to Kia Customer Assist, etc. etc. This is my first experience owning a Kia and it's not a good one at all. Worse is even though the dealer said they could not duplicate any knocking or violent engine shaking/metal on metal noise-- I KNOW IT HAPPENED, AND FOR CERTAIN I HAVE NO PEACE OF MIND having bought a 'CERTIFIED PRE OWNED KIA CAR from an authorized Kia dealer.

IF Kia, as the manufacturer who 'authorizes' a Kia dealer to become an authorized/ qualified CPO dealer/seller of CPO Kias, then Kia, as the manufacturer who authorized that dealer must also assume responsibility when that dealer obviously failed to completely/correctly do the required certification inspection--as there is no way that if the certification inspection had been done fully/correctly that the extremely corroded rotors would have passed certification. To top it off, my local Kia dealer is now trying to rationalize that in the four weeks that the Ohio Kia dealer certified the Forte and I bought it, that the rotors could have gotten extremely corroded just being in the parking lot during that time. Hmnn, four weeks of nice dry warm weather with no snow/salting of the roads, etc. etc.during those four weeks. AND BESIDES, my certification cpo warranty 'starts' the moment I buy the certified Kia. So whether they certified it two years prior and it sat for two years before being bought, fact is the buyer of a certified Kia reasonably expects and deserves that when they drive that CPO Kia off the lot where they just bought it, and basically paid extra for that certification, (estimate of a $1500 sales cost increase than a non certified Kia), that it fulfills all reasonable expectations to give the buyer peace of mind. Certainly not that within three weeks of buying the Kia Forte, and putting around 50 miles total during those three weeks, that it requires $600 in rotors and who knows what else since I just received the title in the mail and have yet to get it fully inspected for a Pa inspection tag. Again, the rotors only being part of this whole nightmarish Kia ordeal with the knocking sounds and violent 2,0 DFI engine shaking incident that now relinquishes any feelings of confidence or peace of mind owning and driving a Kia.

Update from Jul 13, 2020: 7/13/2020 Still no resolution, Forte still at local Kia dealer for Pa. inspection. Needs 4 rotors due to all the corrosion, of course shouldn't replace rotors without replacing brake pads or rotors' warranty will be void, cost for everything $1251.96. Left headlamp not working at all and needs disassembled to locate problem/repair to pass Pa. inspection. Headlamp issue should be covered under warranty. Got a call back that the reason headlamp wasn't working b/c the socket was installed upside down. So how did it pass the Ohio Kia certification with the head lamp unable to work b/c socket installed incorrectly, how did it pass Kia certification with rotors in such bad condition, not to mention original complaint made b/c of engine knocking then episode of violent engine shaking with metal on metal loud sounds when just driving on a normal road?

If a doctor's neglect causes a death, not only the doc but the hospital is held responsible. Likewise, Ohio kia dealer should be held responsible for the repair expenses due to their neglect in correctly inspecting yet certifying the Forte5 that obviously should not have passed a certification inspection if done correctly per Kia's required points inspection. Likewise Kia itself, (like the hospital), should be held responsible for the authorized certified Kia dealer --Kia dealer being like the doc whose neglectful actions caused a death at that hospital. Ohio Kia dealer's neglectful inspection/certification resulted in a $1270 repair bill that should not be the responsibility of the buyer. If the Ohio Kia dealer had done the points inspection correctly, they should not have certified the car OR they should have made the necessary rotors and head lamp repairs in order to pass their points inspection and only then certify the car.