The contact owns a 2017 Kia Niro. The contact stated while driving at various speeds, the steering wheel intermittently made an abnormal clicking sound upon turning the steering wheel in either direction without warning. Over time, the contact stated while driving at various speeds, excessive force was needed to steer the vehicle with the power steering warning light illuminated. The contact stated that upon restarting the vehicle, the power steering functionality returned. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 17V159000 (Steering) however, the Vin was not included. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 10,000.

- Battle Creek, MI, USA

Leased the 2017 Kia Niro ex hybrid car, late Sunday, February 19, 2017 and drove home 10+ miles. Odometer had 15 miles at start. Left the car in the garage for two days and attempted to drive it early Wednesday, February 22, 2017 at 4am. Backing out of the garage and was steering onto the street when the power steering warning light came on and steering was very difficult and noisy (growling) - vibrating while turning the wheel itself. Pulled back into the garage and all warning lights came on. Shut the car off and retried several times. Waited with the car idling. Battery - hybrid system warning light came on. Let the car sit and looked in the manual for answers. Tried backing out again and all the warning lights came on again, and steering was again very difficult. Drove back into the garage. Called the roadside assistance number and the flatbed truck took the 2017 Kia Niro ex back to the dealership. The tow driver had much trouble getting the car out of the garage and maneuvered onto the flatbed. This is a serious safety issue to us because of a catastrophic steering failure. Received call from service at Kia cerritos saying power steering motor had to be replaced and that Korean engineers were flying out to look at the car personally. Still do not have a car, but we are in limbo now about the brand itself. We do not want this car or a Kia product.

- Long Beach, CA, USA

Leased the car on Sunday and drove home 10+ miles. Odometer had 15 miles on it. Left the car in the garage for two days and attempted to drive it early Wednesday. (did not drive the car until Wednesday, and only attempted once. Owned the car for less than 3 days.) backing out of the garage and was steering onto the street when the power steering warning light came on and steering was very difficult and noisy - vibrating while turning the wheel itself. Pulled back into the garage and all warning lights came on. Shut the car off and retried several times. Waited with the car idling. Battery warning came on. Let the car sit and looked in the manual for answers. Tried backing up again and all the warning lights came on again, and steering was again very difficult. Drove back into the garage. Called the roadside assistance number and the flatbed truck took the 2017 Kia niro back to the dealership. Hoping to have our lease voided and will search safercar.gov for a new vehicle choice. No faith in the Kia brand now.

- Long Beach, CA, USA