The contact owns a 2011 Kia Optima. The contact received notification of NHTSA Campaign Number: 18V363000 (Air Bags) and the vehicle was taken to the local dealer. The contact was then informed that the VIN was also included in NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). Upon inspecting the vehicle, the dealer informed the contact that there was bearing wear and the vehicle would remain at their location for two months for the repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Billings, MT, USA

The contact owns a 2011 Kia Optima. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with metal shavings in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was informed of failure but offered no assistance. The failure mileage was approximately 142,000.

- Dublin, OH, USA

The contact owns a 2011 Kia Optima. The contact stated that upon entering an interstate highway at 65 MPH, the vehicle ceased with the battery and oil warning lights illuminated on the instrument panel. As the vehicle shut-off, the contact was able to coast the vehicle to the shoulder of the highway. After the vehicle failed to start up after multiple attempts, the contact had the vehicle towed to an independent mechanic where the vehicle was diagnosed with engine failure. The manufacturer was notified of the failure and the contact was informed that the recall for the failure had expired and referred her to a Kia dealer for inspection. Upon investigation, the contact linked her failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The vehicle remained in possession of the independent mechanic unrepaired. The failure mileage was 116,000.

- Conyers, GA, USA

The contact owns a 2011 Kia Optima. The contact stated after making a complete stop, the accelerator pedal was depressed and the vehicle started to jerk. The vehicle stalled with several unknown warning lights illuminated. The vehicle was towed to an independent mechanic where they diagnosed the vehicle with complete engine failure. The contact spoke with stokes Kia (202 S goose creek blvd, goose creek, SC 29445) where she was informed that the vehicle was included in the NHTSA campaign number: 17V224000 (engine and engine cooling) however, the remedy was a four step process. She was informed that a diagnostic test needed to be performed on vehicle to determine whether she would be eligible for an engine replacement under the recall. The vehicle was not repaired. The manufacturer had not been notified of the failure. The failure mileage was approximately 170,000.

- Summerville, SC, USA

The contact owns a 2011 Kia Optima. The contact received notification of NHTSA campaign number: 17V224000 (engine and engine cooling). While driving 45 mph, the vehicle stalled. In addition, various warning indicators and gauges illuminated on the instrument panel. The vehicle was not able to restart. The contact was able to coast the vehicle to the side of the road. The vehicle was towed to Kia of union city (4084 jonesboro rd, union city, ga 30291, (770) 964-4900), but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 97,000. Contact states on Aug 22 2018 the engine was replaced.

- Atlanta, GA, USA