10.0

really awful
Typical Repair Cost:
No data
Average Mileage:
39,000 miles
Total Complaints:
2 complaints

Most common solutions:

  1. new engine (2 reports)
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This problem may be covered under warranty. Ask your Kia dealer.

problem #2

Feb 102019

Optima EX 3.21. V6

  • Automatic transmission
  • 54,000 miles

Around the first week of February this year they did a recall on the engine adjustment and the following weekend the engine failed. I was able to get the car into Kia Napleton Carmel/Indianapolis this was February 11th I believe. Within ten minutes the Operations person came back and said they had a rental coming to pick me up. They had to replace the engine do to whatever they did to the car in the recall.

I thought about this for awhile, I was going to purchase the car at the end of the lease. The large warranty is just about up in time, and should anything occur outside of the power train, it is on me. That mean if it takes months or weeks to fix the car, I need to lease a car and wait for the part.

I became very irritated on the 15th day of waiting. That was now all most a month ago. Kia Napleton has now had the car for a total of five weeks and not engine in sight. Enterprise told me my rental was extended to April 14th which Kia Motors if paying.

I have complained from the dealership to Kia Lease, to Kia Motors and back to the dealership. A lot of run-around. Finally, they have issued a letter to permit me to pay $19,040 to buy out the lease or around $11,000 to find a new lease or just $3,000 for my troubles and keep the car.

My worry is if something else goes wrong, what if I am waiting for five weeks or longer for a part to arrive from Asia, and what if it happens on the open road.

I want Kia to take me out of the lease without damages to me. I am not pleased to have had Kia destroy their own engine and now make it my problem.

Kia has continually referred me between departments and one individual told me to contact my own insurance agent. They cannot guarantee me that the car will fail in some form for the remainder of the lease which is just around 16 months out.

I took the letter from Kia over to Napleton Kia to see if I could trade for a different car with Napleton--preferentially a Honda from one of their Chicago dealerships. Joe, the new manager told me he would work through it with the district manager, and within an hour he had the inside assistant, Xavier, call me to try to understand the letter from Kia. Again, another run around.

- Richard B., Carmel, US

problem #1

Dec 312018

Optima V6

  • Automatic transmission
  • 24,000 miles

Got software update 3 days later engine failed..thank God I wasn't on FWY. Car has been at dealers 5 weeks mostly sitting. 1st 4 weeks was told mechanic was waiting for corp tech support to tell them what to do. Tues 1/29/19 was told by corp that fix was given to mechanic. Called dealer does not know anything, when pressed they said they are waiting on engine for corp Kia, they have no idea how much longer it will be and there are several more cars with same issue. How can this happen in America? Kia is fraudulent company selling cars that fail after 22,000 mi.

- sclark587sc, Mission Viejo, US