10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
29,631 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #8

Jul 212019

Optima

  • 44,000 miles
While my significant other and I were driving down the highway our car began smoking from under the hood, then smoke began coming through the air vents inside the car; within seconds we seen flames coming out from under the hood and immediately evacuated the vehicle in heavy traffic with no where to pull over. Within minutes the entire car was engulfed in flames. There was no warning, our car was regularly maintained, there were no check engine lights or others displaying on the dash, no leaks or overheating to cause this.

- Santa Rosa, CA, USA

problem #7

Jun 262019

Optima

  • 42,000 miles
When U start the car the engine misses.if U give it gas it doesn't pick up like it should.missing and no power.

- Whitley City, KY, USA

problem #6

Jun 172019

Optima

  • 39,000 miles
While I was driving probably about 45 miles an hour or so my car started to shake really hard then it shut off. Once it shut off the low oil light came on along with the check engine light and the low battery light as well. After that the car went completely dead. I turned the key to the off position and then tiredness it back on with with no problem. For my car to shut off while driving on a major street causes major concerns. One what if it happens again and I get in an accident or cause an accident.

- Victorville, CA, USA

problem #5

Jan 302019

Optima

  • 40,000 miles
The contact owns a 2017 Kia Optima. The contact's vehicle received an oil change by alm Kia South (4310 jonesboro rd, union city, ga 30291). After the service was performed, while driving approximately 35 mph, the vehicle hesitated, stalled, and the check engine warning indicator illuminated. The contact drove the vehicle back to the dealer where it was diagnosed that the vehicle needed a new engine. A loaner vehicle was provided. The vehicle had been at the dealer since January 30, 2019 awaiting repairs. The manufacturer was notified of the failure and they offered to delete five payments off the original loan. The vehicle was not repaired. The approximate failure mileage was 40,000.

- Atlanta, GA, USA

problem #4

Oct 072018

Optima

  • 46,000 miles
My 2017 Kia Optima broke down on 10/7/2018 and the car was towed to fuccillo Kia. They requested a copy of my last 3 oil changes because they stated that there was gunk in the engine. I submitted the receipts as requested and a claim was filed with Kia's Consumer Affairs department. The claim was denied on 10/17/2018 because insufficient maintenance. I called Kia Consumer Affairs to ask why it was considered insufficient maintenance. The rep could not or would not tell me why. I went to the dealership and no one would help me kept referring me to the claims department. They agreed to submit an appeal so the district manager would review my claim but that was denied within 24 hours stating three oil changes were not enough. I only submitted the last three receipts as they requested. In total, I had six receipts. I did the run around again and after stating I would need everything in writing (claim denial, warranty info, estimate of damages) from Kia and they stated they would not give me anything in writing. I advised them I needed it to get legal representation and then they stated that they would escalate my claim on 10/22/2018 and I should hear from my claim specialist in three business days. They also requested the additional three receipts, which I submitted to them within 24 hours. I called the escalation department weekly to try to get a status on my claim and there was always a reason why it has not been resolved. On 12/11 tammy shamburger called me to tell me that they will not honor the warranty. They would be willing to pay half the cost to fix the car. Total cost $7,814.89 and I would have to pay $3,907.45 plus all the taxes. I did ask what exactly is wrong with the car and she stated she could not release the details of my case because it is private information. In addition, they wanted me to sign an offer letter and a release agreement.

- Tampa,, FL, USA

problem #3

Aug 132018

Optima

  • 12,750 miles
I purchased a new 2017 Kia Optima in Feb of 2017 and on July 17 2018 I was driving down a street when I slowed down to a stop so a car can back out when the car violently shook then shut off. I tried multiple times to restart it but just shook again and turned off. My husband pushed me to the sidewalk where I tried again to restart it and it finally stayed on with no lights showing up. Took it to the dealership on a tow truck and was told nothing is wrong with it. They kept the car for a day and said I can pick it up it's perfectly fine. I have a case open with Kia and they told me not to restart the car because the codes will erase and that's what happened. I told Kia I will not be driving the car because it's not safe and I have children. Their response is nothing is wrong with it so I decided to drive it only to take my husband to work for the next 2 weeks and on August 13 2018 while I was driving the lights came on and I could not get any gas so I was just coasting. Luckily I was able to pull into a parking lot and park but I also took a video of what lights came on as well as when the tow truck came showing the lights were still on even though I did not completely turn the car on. I have a rental for 2 weeks and a field tech is going to drive my car for 1 week to try and duplicate the issue even though it already happen for the second time. Now IżM waiting on what the issue is.

- Cudahy, CA, USA

problem #2

Nov 152017

Optima

  • 10,000 miles
My car hesitate when pulling out in the street..happens often and when the engine is at normal temp, not when cold. It starts out for about 3 feet then the engine stalls, does not quit running, just stall for 3 to 5 seconds. Give it gas and nothing, then all at once it takes off. Very danerous. Some days it performs great then the next it starts the hesitation again. Making an appt to take it back in to have it checked next week.

- Mexico Beach, FL, USA

problem #1

May 082017

Optima

  • 3,300 miles
The contact owns a 2017 Kia Optima. The contact stated that after a complete stop and when attempting to complete a turn, the engine stalled without warning. The failure occurred numerous times. The vehicle was taken to the dealer for diagnostic testing, but a failure code was unable to be located. The vehicle was also test driven, but the failure could not be duplicated. The manufacturer was made aware of the failure. The failure mileage was 3,300.

- Waycross, GA, USA