On 9/4/18, while driving on the parkway I noticed my car was sluggish & making a noise upon acceleration. I thought it was my muffler because I didnt have any warning lights illuminated on my dashboard to indicate a major problem. As I exited the parkway, my car stalled & I coasted to the side of the road. I was able to start it a couple more times before it died for good. I had the car towed to the neptune NJ Kia where we authorized a $400 partial tear down of the engine which we thought was to diagnose the problem but it was only to take some pictures of the engine & oil filter for the warranty dept. We were then asked to provide maintenance records which we couldn't since my husband did the majority of work & we didn't think to keep receipts being that we'd never been in this situation with our other cars. We've been fighting this for a couple months now but our warranty has been denied for "lack of maintenance" as they stated we have sludge in our engine. However, this problem is bigger than my lack of receipts. Lack of receipts doesn't mean lack of maintenance! Kia has a huge problem with their engines and they're using this technicality as a way to deny coverage even though their own 2015 warranty manual states "warranty coverage will not be denied solely because there is no record of maintenance. However, failures caused by lack of required maintenance are not covered by the warranty." Where's the proof we did anything wrong" to this day they still "dont know" what went wrong with my car as there were no fault codes pulled from my ECU & a full engine tear down was not done. Also, the dealer said they are now out of $7K long blocks for my car wonder why" and told me I'd have to go with a short block at a cost of $17K (extra parts & labor required) or figure out how to get an engine on my own. This is happening to too many people & needs to be addressed!

- Hazlet, NJ, USA

The contact owns a 2015 Kia Sedona. The contact stated that the driver noticed an abnormal ticking noise coming from the engine. The vehicle was taken to orlando Kia West (3407 w colonial dr, orlando, fl 32808) where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 90,000.

- Apopka, FL, USA

The engine dies while driving. Bought the minivan with 97 miles. Drives back home and parked there for about 1 week. (new year holidays). Then started to drive the van. The first day (with almost full gas tank) the engine dies while driving 3 times, all on city streets with low speed. 2 out of 3 time there is little uphill, the other time it is in flat grocery parking lot. After that I scheduled service appointment and begin to use the van for commute as well to test more. For one week it is driving ok. But after I fillup the gas tank, the engine dies again, in one of the exact same places near my home it died one week ago. Had the engine died when on highway, it would have more serious impact. The dealer service department said they cannot find anything unusual yet and need to keep the van for longer time for diagnosis.

- Issaquah, WA, USA