10.0

really awful
Typical Repair Cost:
No data
Average Mileage:
37,000 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
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This problem may be covered under warranty. Ask your Kia dealer.

problem #1

Jul 122010

Sorento LX

  • Automatic transmission
  • 37,000 miles

MY WIFE WAS SITTING IN DRIVER'S SEAT TURNED AND TALKING TO MY YOUNGEST SON WHILE WAITING FOR OUR OLDEST SON WHEN THE AIRBAG WENT OFF. NOBODY WAS IN FRONT OF THE SORENTO BESIDE OR BEHIND THE VEHICLE. THE VEHICLE WAS NOT RUNNING AND THE AIRBAG JUST WENT OFF. BY THE WAY THE PARKING LOT WAS FULL OF PEOPLE INCLUDING THE CHIEF OF POLICE. EVERYBODY CAME RUNNING OVER TO CHECK ON HER. THE AIRBAG STRUCK HER ON THE LEFT SIDE OF HER BODY INCLUDING HER FACE. SHE WENT TO THE DOCTOR TO BE CHECKED. SHE EXPERIENCED HEADACHES DUE TO THIS. KIA'S SOLUTION WAS TO JUST REPLACE THE AIRBAG AND THAT WAS IT. NO I'M SORRY WE WILL DO EVERYTHING WE CAN TO MAKE IT RIGHT. NO BECAUSE SHE DIDN'T DIE OR GET HURT REALLY BAD. IF THIS HAD HAPPENED 15 MINUTES LATER SHE WOULD HAVE BEEN GOING DOWN THE ROAD.

KIA HAS NEVER HEARD OF THIS HAPPENING BEFORE. I DIDN'T CARE IF IT HAS NEVER HAPPENED BEFORE IT HAPPENED TO MY WIFE. WE FELT LIKE KIA SHOULD GIVE US A NEW VEHICLE AND LET US CONTINUE PAYING WHAT WE OWED ON THE SORENTO WE HAD BUT THEY WOULDN'T EVEN TALK ABOUT THAT. DON'T REMEMBER THE EXACT DATE RIGHT NOW.

- Kevin C., Madisonville, KY, US