10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

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problem #1

Aug 172021

Sorento

  • miles
I have submitted multiple complaints with NHTSA on this vehicle, as well as the dealership. 0n 4/14/2014 I complained that the key won't turn in ignition at intermittent times. Just today (8/17/2021) is the latest time in which pulling into my garage and turning off the vehicle the ignition key would not fully turn off and come out of the ignition. Had to restart the car, put in drive, back up and pull forward, turn steering wheel, place in park and turn vehicle off, then I was finally able to turn ignition and remove key. I've made multiple attempts with the dealership to investigate this problem and the service on Jan. 25, 2021 they verbally recommended replacing the ignition at my expense because it's probably a tooth broken off in the ignition tumbler; however, they could duplicate and are not sure if that would fix problem. My concern is that I'll get stranded somewhere and won't be able to get the key removed from the vehicle or get the vehicle started.

- Lexington Park, MD, USA