10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
8 / 0
Average Mileage:
77,125 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #8

Mar 012023

Sorento

  • miles
Rear passenger seat belt exploded

- Newport, TN, USA

problem #7

Mar 092021

Sorento

  • 127,000 miles
The front passenger side seat belt will not latch. It did this once before last week and it finally latched. Last night I could.not get the red bottom to come back up so that it would latch. We where sitting in a parking lot in sitting still. The vehicle was in park noth times.

- Marianna, FL, USA

problem #6

Nov 132019

Sorento 4-cyl

  • 96,000 miles
I noticed my rear seatbelt had a severe tear. I took the vehicle to a certified lia dealership to have the damage assessed. The technician explained that due to seatbelts being extremely durable, this was the cause of a defective seatbelt retractor. Once the seatbelt tore, the airbag light came on and locked the seatbelt in place. The seatbelt is unable to be used. Any passenger would be injured or potentially face death.

- Parkville, MD, USA

problem #5

Oct 252019

Sorento

  • 86,000 miles
Middle row passenger side seat belt will locked inside the seat belt retractor causing the seat belt to become extremely frayed and unsafe for use.

- Parkville, MD, USA

problem #4

Jun 202018

Sorento

  • 150,000 miles
While driving car home from a short trip, we started noticing a noise that seemed to sound like a small muffler leak. No loss of power or any warning lights were apparent at all. Continued driving thinking I could have the hole in muffler fixed the next day. After traveling some 30 miles to our exit, getting off the enter state, the car stalled, still no warning lights indicating anything was wrong, . the car restarted and I continued to drive home until it stopped again. I called for road assistance and had it towed to my mechanic.

- Whitesburg, TN, USA

problem #3

Apr 262017

Sorento

  • 65,000 miles
Multiple seatbelt latch failures causing the belts to not properly latch. Both front seatbelts have failed, and I have 5 belts in back that I don't think I can trust to work properly. Major safety issue. Even when my vehicle was under warranty they wouldn't cover the cost to fix.

- Glenwood City, WI, USA

problem #2

Feb 262015

Sorento

  • 45,000 miles
I've had my 2013 Kia Sorento for just over 3 years. I was in a one car accident and my seatbelt didn't retract and my airbag didn't deploy. I broke my sternum and have back problems. The problems I've had with my Sorento are replacing headlights, I had to get a new battery and brakes after one year. My airbag light doesn't go off right away. Before my accident it was in the shop because my airbag light stayed on. Now I have no power all my lights stopped working. When I put the truck in drive and turn it off, I can't take the key out I have to put it back in park again. My Sorento was shaking and making noise when the ligjts stopped working. I have no temp gage at all.

- Westland, MI, USA

problem #1

Feb 262015

Sorento

  • 48,000 miles
The contact owns a 2013 Kia Sorento. While turning into a parking lot during inclement weather conditions, the contact lost control of the vehicle and crashed into a metal pole. The contact stated that the driver side seat belt failed to retract. The contact sustained a cracked sternum, neck and back pains that required medical attention. The passenger sustained a back injury that required medical attention. The contact also stated that four additional passengers sustained minor abrasions that did not require medical attention. A police report was filed. The vehicle was towed to an impound lot. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was unavailable. The approximate failure mileage was 48,000. Updated 09/01/2015 MA 09/03/15 updated 12/7/2015

- Westland, MI, USA