10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
4 / 0
Average Mileage:
21,733 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #15

Jan 202024

Sorento

  • miles
I was t boned while driving aprox 25 30 non of my air bags deployed and to bolts holding the door had the head shear off while bolts were still stuck in door frame

- Albert Lea, MN, USA

problem #14

Dec 232023

Sorento

  • miles
The vehicle is in immacutlate condition and when I went to wash it yesterday I noticed what appear to be a spot. When I sprayed with water the paint peeled off and I noted that it is dowing this on other spots on the bumper. I take excellent care of this car and to see paint peeling off when the car has not even done 100,000 miles is very disappointing. Only to find that Kia has had compaints and it is documented that many customers have had issues with the snow white pearl paint peeling. Why has Kia not offered to rectify the situation. the vehicle is available for inspection but it is my understanding that Kia only warranty's the paint for one year. I have sent photos to indicate how well the car has been mainatined as well as the peeling paint. The system will not allow me to upload files it skips to personal info. Photos available

- Sarasota, FL, USA

problem #13

Jul 282023

Sorento

  • miles
The paint on the hood of this vehicle rapidly flew off the hood while traveling on I95 creating a significant safety hazard in a moving vehicle.

- Swansboro, NC, USA

problem #12

Oct 082022

Sorento

  • miles
Paint delamination on hood.

- Marion, NC, USA

problem #11

May 072022

Sorento

  • miles
Paint is peeling on hood

- West Paducah, KY, USA

problem #10

Aug 022021

Sorento

  • miles
The rear door handle fell off as I went to open it. This is also the side that my 5-year-old daughter sits on. If there were an accident and the door handle just fell off, it could be devestating.

- Wellington, FL, USA

problem #9

Jul 312021

Sorento

  • miles
Can not open the liftgate either from the liftgate button or the emergency release lever in the liftgate. Emergency escape from rear is not possible. Broken at present. Problem started July 2021. Problem verbally confirmed with independent service manager. No prior indicator of issue.

- Troy, IL, USA

problem #8

Feb 212020

Sorento

  • 30,000 miles
Automatic rear liftgate closed on my hand and did not release. Sensors did not activate. Car was parked on a deserted residential street, engine was not running.I could not reach hatch to open the door. Fortunately, I had someone with me. I had to seek medical services and physical therapy. Hand injury will result in lifelong discomfort. Kia was notified as was my auto insurance company. I was advised to get a safety check at the dealership, but because of the pandemic I am isolating and avoiding exposures.

- Rocklin, CA, USA

problem #7

Feb 012021

Sorento

  • 40,000 miles
White smoke in exhaust and loud grind when cold start. Paint is peeling in the back

- Minneapolis, MN, USA

problem #6

Nov 092020

Sorento

  • 67,000 miles
The passenger side back door handle just fell off.

- Alpharetta, GA, USA

problem #5

Apr 012020

Sorento

  • miles
Steering is sticky, forcing driver to rotate steering wheel in an exaggerated way to correct the issue. Door handle cover on passenger rear side broke within 6 months of owning the car.

- Weaverville, NC, USA

problem #4

Jan 192020

Sorento

  • 44,000 miles
My panoramic sunroof exploded while I was driving on the interstate for no apparent reason. No impact; I saw nothing, witnesses behind me say nothing hit me, I wasn't under an overpass, I wasn't following anyone closely. Driving straight at about 75mph.

- Lafayette, CO, USA

problem #3

Aug 112019

Sorento

  • 65,000 miles
I was stopped at a red light on a city street and struck head on by another vehicle. The damage is shown below in the uploaded image. My airbags did not deploy.

- Bel Aire, KS, USA

problem #2

Jan 042019

Sorento

  • 1 miles
I own a 2017 Kia Sorento and experienced an exploding sunroof while driving no more than 20 mph on 1/4/19. I was turning right from a side road onto a larger main road and just starting to accelerate when I heard a loud bang. I though my car backfired. As I looked towards the back of the car, I saw pieces of glass on the back seat and realized that my panoramic sunroof had exploded upwards there are large pieces of glass angled upward, with stress fractures all along the edges.

- Williamsburg, VA, USA

problem #1

Oct 092017

Sorento 4-cyl

  • Automatic transmission
  • 80,000 miles
The contact owns a 2017 Kia Sorento. While the vehicle was parked outside of an auto body shop over the weekend, the center console caught on fire. The contact stated that the melted center console and burnt driver side seat were discovered by an auto body technician. A police report and a fire report were not filed and there were no injuries. The vehicle was not inspected by an independent mechanic or dealer to determine the cause of the fire. The contact was unaware if the manufacturer was notified of the failure. The insurance company was to contact the manufacturer for an inspection. The failure mileage was approximately 80,000. Consumer stated wiring failures with window, trunk and console. Updated 8/22/18 the consumer stated the vehicle was deemed a total loss.

- Frisco City, AL, USA