really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
13,249 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #14

Oct 122018


  • 61,000 miles
I was driving down the highway, sunny day today. I had my 6 month old baby in his car seat, when I heard a huge explosion. At first I didnżT know what happened. I looked up and the sunroof had exploded. It sounded like when glass is put into a fire then explodes. My son was covered in tiny pieces of glass. I looked online and discovered this has happen to around 150 other drivers since 2012, but Kia has issued no recall or warned its drivers. The explosion alone was enough to cause an accident, and my son could have been seriously injured. I hope Kia will take responsibility so nothing like this happens to anyone else.

- Ridgefield, WA, USA

problem #13

Jul 242018


  • 22,830 miles
I cranked my car, put it in drive, and started to pull out of my driveway when my car shook and stalled. All of my lights came on. I then tried to restart my car but it continued to crank over without starting. I gave it a minute and tried it again. The car started, I drove away, stopped at the stop sign, and the car stalled again. I cranked the car again, put it in reverse, it chugged backwards, and then stalled once I got back into my driveway. I let it sit for 5 minutes, cranked it again, then it was fine.

- Portland, ME, USA

problem #12

Apr 182018


  • 16,820 miles
While driving(60mph) on I10 West bound in new orleans, la at around 7:45pm on April 18th, 2018 the sunroof of my 2017 Kia Sorento exploded. It was a clear evening and only a few cars around me on the highway. Took car to dealership and was told by the services parts associate "it was rock" as if he was trained to automatically say that without even looking at the vehicle.

- Atlanta, GA, USA

problem #11

Apr 052018


  • 5,000 miles
Vehicles randomly does not want accelerate. Seem most often on turns in to on coming traffic but not always. Some time's it it will do it just going forward. I have almost be creamed twice because of this. Took it to dealer. The said they could not find anything wrong. This has also happen to fiancee. This dangerous and unacceptable.and so where do I go from here?

- Toledo, OH, USA

problem #10

Dec 292017


  • 16,080 miles
IżM reporting on a sunroof that exploded without any apparent reason. On December 29, 2017, my wife and I were returning home from a trip in our 2017 Kia Sorento. (mileage at time of incident was about 16,080) it was purchased new in December 2016. The time was around 10 am, it was raining and about 37°. the highway was bare and wet and in good condition ż no potholes or anything of that nature. We were traveling North on highway 95 just North of lewiston, id. The posted speed is 65 mph and that was the speed I was traveling. There were no cars within at least a half mile in front of us. There were no cars in the opposite lanes. The uphill lane we were traveling in is across from the hillside which is across the highway to the West. The highway is four lanes with a median and jersey barrier. To the East of the lane we were traveling in, the terrain is hilly but not steep and does not hang above the road. (this is to establish that there were no areas where a rock could randomly fall off a hillside, bounce up and fall onto the sunroof panel.) at about 10:05, there was a tremendous noise and instantly there was an initial rush of air out of the car after which some bits of glass shards came down on us. I could hear large chunks of glass moving along the roof top to the rear of the vehicle and the noise of a suddenly open top. The liner was open so there was no protection from the glass or the elements. I pulled over as soon as I safely could to inspect the damage. I closed the liner to keep the rain out, got out of the car and stood on the door jamb to get a closer look. The glass was pooched up around the hole which was about 2 feet in diameter in the center of the pane. (the pane that shattered was the one that retracts and is right above the driver and passenger seats.) we looked around for glass and there were just tiny bits in the front area.

- Lake Tapps, WA, USA

problem #9

Dec 012017


  • 1,500 miles
Assist emergency braking/forward collision system does not work to identify, warn of potential impact, and does not apply emergency braking for another vehicle or pedestrian at any speed as described in 2017 Kia Sorento manual. The vehicle does not display any warning that the system is not in operation.

- Gorham, ME, USA

problem #8

Oct 162017


  • 13,600 miles
Our sunroof exploded while driving South on us I-5 just North of everett, wa. The glass blew upward out of the car & glass shards flew on us and our dog. We closed the fabric roof cover so the glass wouldn't fall on us. Kia Tacoma said it was not covered by warrentee. They replaced the sunroof so we could continue our trip to Arizona. The cost was $944 us. We contacted Kia Canada who have opened a claim but we don't know if we will be reimbursed. This problem has existed for several years. I hope people will report it to you so that you can insist on a better quality for safe sunroofs.

- El Mirage, AZ, USA

problem #7

Nov 032017

Sorento 4WD 6-cyl

  • 18,000 miles
My VIN is coming up as invalid when I search for recalls. [xxx] is what is on my registration and on the dash. Attached is a picture of the dash VIN. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Lodi, CA, USA

problem #6

Aug 212017


  • 4,000 miles
Difficulty accelerating in congested stop-and-go traffic and/or when pulling out from a stop sign or traffic light. It's as if the car does not get any gas, and then it lunges forward. We were on a four-week cross-country trip and felt very unsafe. Four dealerships have not been able to duplicate the problem or diagnose or repair it.

- Catlett, VA, USA

problem #5

Oct 182017


  • 5,000 miles
The ac leaks onto the floor after an hour of highway driving. I would not notice if I did not have rubber floormats.

- Grafton, OH, USA

problem #4

Jul 152017


  • 16,000 miles
Side lane warning system detects a vehicle when there is no vehicle there. Apple carplay system causes an extreme echo on remote phone, therefore hands free car phone is not possible. It is dangerous to have to disconnect the phone from the usb cord and call people manually.

- Wheatley Heights, NY, USA

problem #3

Jul 052017


  • 650 miles
After 650 miles: Merging onto a highway: Engine rattled. Engine died. We coasted to the shoulder. We stopped. I put the vehicle in park. Smoke was coming from under the hood. Looking underneath, we saw the car was on fire. Initially the fire was under the engine. We got away from the car and called 911. The fire department came and put it out. By this point it burned the front 2/3 of the car. The car got towed to an automotive towing place.

- Pepperell, MA, USA

problem #2

Sep 212016


  • miles
The collision warning and autonomous emergency braking systems on this vehicle are totally inoperative and have been since vehicle delivery. Vehicle now has about 1800 miles on it. It has been to two dealers for repair and both say their tests do not indicate any failure

- Elmhurst, IL, USA

problem #1

Sep 162016


  • 5,000 miles
Sunroof spontaneously imploded while driving at slow speed on neighborhood street. A brief internet search has indicated that this is not an isolated incident on Sorentos and has happened to numerous others. This vehicle is only 2 months old.

- Smiths, AL, USA