The cruise control has been fixed once. It was not fixed. Same problem still happening. Sometimes it works, more than not it does not. Sometimes you can-€™t shut it off. They also have not come up with a fix for the new hitch recall problem that results in fires.

- Bradenton, FL, USA

My 2018 Snow White Pearl Kia Sorento is experiencing paint failure on the hood and rear hatch. The manufacturer notified me that they identified this as a problem with 2011-2014 models and, at this time, are not offering a remedy for a 2018 model.

- Franklinton, LA, USA

The car makes a loud noise like I hurt a bump, the engine light comes on. I brought the car to the Kia dealer and They told me everything was OK. I took the car home and continued to experience the same problem but this time the car decelerate even if I am driving in the freeway. At that time I cannot accelerate. I brought again the car to the same Kia dealer.They told me they drove the car 19 miles and did not have any problem ! I went and took the car and believe what I was told but this time the wheel blocked and I could not turn, the engine turn itself off. The oil engine and battery lights come on in red and the engine light in yellow. It is very scary and unsafe I had to tow this car to the dealers without my concerns being addressed.

- Hayward, CA, USA

This is with regards to a major safety incident that could have been fatal for my wife and others on 2/2/2022. My wife parked her 2018 Kia Sorento on our driveway picked up her belongings and closed the door of the car. As she was about to enter the house it felt to her that the car was still running. So, she went to the car again opened the drivers side of the door and reached out and pressed the "Start/Stop" button thinking if the car's engine is still "ON" it will turn it "OFF". As soon as she hit the button the car started rolling backwards and my wife got entangled in the door. She got knocked down to the ground sustaining a concussion on her head and deep bruises on her legs and shoulder. The car went to neighbor's front yard across the street and was stopped by the curb and the snow bank on neighbor's yard. After I tended to my wife I went to fetch the car I double checked and saw that the gear shifter was in "Parking" position. The mystery is how the car moved backwards while the car was in "Parking". It's not a steep hill and the way car rolled it felt to my wife as the car was in "Neutral". There is no warning lights or any other failure indications. We took the car to local Kia dealer for thorough inspection but they couldn't find anything. We are quite scared to drive the car. I am hoping a very through investigation of the car and get to the bottom of the issue. We complained to Kia, they reached out once after almost a month and now radio silence on the issue.

- Nashua, NH, USA

2 Recent incidents: SUV was parked on a driveway with slight incline overnight in park and ended up at the bottom end of driveway in the morning. With car running on a friends driveway with an incline, I had car in the park mode and was going to depart car to quickly knock on door and car very slowly proceed backwards while in park mode. I called KIA dealership on 12/22/2021 where I purchased car they stated they never heard of this & could be icy driveways..I stated they were not iced over at the time and I-€™m very concerned for everyone-€™s safety with this situation. They dealership service department stated it will be a diagnostic charge due not any service or engine lights -€œon-€ at this time.

- Woodbury, MN, USA

My 2018 Kia Sorento keeps going into limp mode. It can-€™t be duplicated by any shop so I keep paying for diagnostic and not having anything repaired besides things that could -€œpossibly be the problem-€ but aren-€™t covered by the warranty like a positive battery cable or a software update. Now I-€™m $1000 out of pocket and had the most terrifying experience of my life and the car is still not repaired. Driving 75mph down the freeway, the car violently tried to stop and shut off and turned back on all on its own. It went into limp mode. Felt like a grenade went off. Still nothing can be found as to what the problem is! It is not safe and I refuse to put my children back in this car.

- La Center, WA, USA

I Was driving down the road, my car suddenly began slowing down even as I pressed the accelerator Down more, as I started to pull over I heard a tapping noise and a sound almost like a chains rattling the vehicle shutoff immediately after. I tried restarting the vehicle, vehicle did not restart. As I got out the vehicle I smelt a burning smell but saw no fire. I had the vehicle towed to my house.

- Greensburg , LA, USA

My son was traveling down a highway between 45-55 mph when he overcorrected and made full impact of the front of the car with a solid snow bank in the middle median. The radiator was slammed backwards, the front end was demolished with around $12,000 in damage to the vehicle. There is no reason we can find that the air bags did not deploy. We bought this vehicle because of the safety rating but now I am concerned that we have issues with our air bags. Will they protect us if this should ever happen again?

- Tipton, IA, USA

Sunroof spontaneously shattered when driving on the highway at 63 mph. There was no road debris that caused this - in looking at the remaining attached glass, it appears to have broken upwards, not as if something broke it from the outside, but from the inside, like it bubbled upwards. It is the front panel of a panoramic sunroof, and the fabric was open and the sunroof was vented open at the time.

- Spokane, WA, USA

On 8-23-19 at approx. O805hrs I arrived at my destination and parked my Kia Sorento. I had driven the Kia Sorento from my residence to vancouver, wa and during this travel period the Kia Sorento functioned as usual with no indication of mechanical, electrical or functionality of the vehicle. I parked the Kia and entered the building. At approx. 0840 a co-worker indicated the Kia had smoke coming from the Kia's engine compartment. I exited the building to see a small haze of smoke coming from the engine compartment, which began to increase. I used a fire extinguisher in an attempt to neutralize the fire, which only suppressed it for a short time and I didn't open the engine hood due to potential exposure to fire or explosions. The engine fire continued to increase in size and I attempted with another fire extinguisher, which wasn't effective due to size, heat and accessibility of the full engine compartment. Vancouver fire later arrived and extinguished the engine fire continued within the Kia's engine compartment.

- Washington, DC, USA

I was driving back home I had too work in rodeo California half the way everything was going great I had my 3 children with me my car didn't gave me any warning no check engine light.,no white smoke, I was passing the dodger stadium when suddenly my 2018 Sorento just shut down almost got hit I was about too enter the 710 and nooooo I didnt even got a chance to get out the I-5 South I checked the water it was full oil was ok no smoke no over heating ones the car shut down I try too stop since when passing dodger stadium in going down hill the damm breaks didnt work god was on my side I stop the car the dash board turn on and off the engine how ever never turned back on. I waited for 5 hours for Kia roadside service 60 minutes turned up too be 5 hrs its funny I got that 2018 because I didn't want to be having problems like this one I thought hey a new car would be great for the family...nope I should had never got that car love my Chevrolet Silverado nothing like Chevy

- Compton, CA, USA

Our car has a third row with two seats in the back and we put 2 people on each row. We had a steel trailer hitch cargo carrier hanging on the back of the car. We have used this device many times with our other 2007 Kia Sorento with no problems of any kind. We had four large tubs with lids and each of the 4 kids would get a tub to hold their suitcases. These tubs were connected to the cargo carrier with bungie cords. We had planned to spend the night in las vegas and after a 5-hour drive, we arrived at the hotel & we noticed that the tub on the bottom starboard side had been burned significantly. Upon further investigation, we learned that the exhaust pipe was part of the bumper system and that it had heated the one tub and the cargo carrier to such high temperatures as to cause a fire inside the tub. It had melted the tub to the cargo carrier and burned a big hole in the side of the tub. The suitcase inside the tub had a huge black hole in the side and all of its contents were burned or scorched. Since the fire was no longer burning, we decided to not call the las vegas fire department as the threat was over. The next day, before we left las vegas, we went to home depot and found some materials and crafted an aluminum shield to block the exhaust from hitting the cargo carrier. Then we were able to reach our destination in seal beach ca. When we took the cargo carrier off the car, we saw that several of the bungie cords had been melted right to the cargo carrier. Through our assessment, we determined that the damages done to the cargo carrier, the bungie cords, the tub, the suitcase and all of its (mostly brand new) contents to be about $1547.15. This did not count the cost to build a deflector so we could continue our trip. It in no way counts the discomfort and trauma my family suffered from this event.

- Mapleton, UT, USA

Got 2018 Kia sorrento 9 thousand miles it stall 6 times last week took it to Kia thay say nothing wrong with it this Saturday it stall 2 more times thought I was going to die big rig had to brake fast now im takeing it in tues so now thay can have it for a longtime so thay can give it back because the code will not do nothing if it dont stall on them so what should I do I owe the back I pay on my car every month I dont want anyone getting hurt or sue because I cant drive it and being scard of

- Texas City, TX, USA

I was backing up when my car just accelerated like crazy and ran over a huge brick mailbox. It was like my car was possess, it became a crazy 4 wheel drive.

- Fayetteville, GA, USA

2018 Kia Sorento sxl the aeb ( autonomous emergency braking ) does not work as advertised or expected..this feature is advertised as aeb and also on the electronic dash as aeb but according to the very definition of autonomous meaning without human intervention to stop the vehicle to avoid a crash does not work and can not be relied on to avoid any type of crash at any speed and I hope the safety board will make Kia take action to correct this problem post hast. This vehicle has been to the dealer shop and they assure me all is working and it will stop the auto from having a crash or at the least minimize the severity of the crash and also give you a warning 1 to 2 seconds before the crash which is totally absurd and also false advertising.please look on the internet and you will find numerous complaints of this problem with no resolve. Kia needs to make this work as advertised or quit putting this on vehicles and then falsely advertising it has aeb will you please test this and help.....

- Hermitage, TN, USA