10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
9,406 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #8

Mar 202024

Sorento

  • miles
Days prior to routine scheduled maintenance, several warning lights came on. There was a display of Front Collision Warning. Service department could not replicate the warning lights. Days later, the warning and lights came on more frequently. Took car into dealership and they confirmed a problem. Service department replaced: BR001 HECU 26238 C and 58910-C9600 Hydraulic Unit Assy. As I understand this motor is the main component in having the anti-lock braking system functioning normally. The service department told me to keep the receipt, since it wasn't under warranty, in the event there was a product recall. My concern: Even though there were warning lights the warning wasn't significant enough to indicate that there was a potential safety hazard with a malfunctioning brake system. I submit this in the event there are other incidents of this nature that could possibly warrant a recall.

- Batavia, OH, USA

problem #7

Jan 082024

Sorento

  • miles
Check forwarded collision was on and it has disabled my traction control and abs light was on kia had me make an appointment 3 weeks out. Was leaving for work and it was rainy I was doing 30 in a 40 and I tried stopping to slow down because there was a car in front of me stopped at a yeld so I tired to stop harder but back of car stating sliding our so I had to quickly make a move to get to the lane next to me and there is no one over there and I went over a curb and resulting in totalling my car

- San Antonio , TX, USA

problem #6

Apr 062023

Sorento

  • 35,000 miles
The contact owns a 2019 Kia Sorento. The contact stated that when the brake pedal was depressed, the brakes would pulsate as the vehicle would shake until the vehicle came to a stop. The ABS warning light was illuminated. The vehicle had been taken to two dealers for the issue 7 times. The contact stated that the dealer was unable to determine if the failure was an ABS brake failure or an electrical failure as the vehicle has had electrical failures. The contact stated that the dealer had replaced the tire sensors more than one time, the brain of the electrical system was reprogrammed, and replaced, and the sensor was also replaced; however, the failure persisted. The contact stated that the vehicle was currently at the dealer and was informed that the electrical wiring harness was short circuiting and needed to be replaced. The contact also stated that the driver-??s side rear passenger-??s door handle had detached from the vehicle when her child attempted to open the door. The vehicle was taken to the dealer however, the door handle was not replaced as the contact was informed that the door handle was not included in the Extended Warranty. The contact mentioned that the vehicle had electrical issues since the day of purchase. The manufacturer was made aware of the failure. The approximate failure mileage was 35,000.

- Ocala, FL, USA

problem #5

Oct 132023

Sorento

  • miles
My wife was driving and this is what she had happen-?"I was at the atm, put my car in park. I was to short to reach the atm so I cracked the door open just enough to reach out to the atm to do what I needed to do, when the car jumped out of park into somehow it rolling forward.I then fell out of the car head first, smashing my knee and arm in the ground, then getting run over by the Kia. I was also smashed between the cement pulled the curb and door when it smashed shut My arm leg foot ankle all got run over. I then had to somehow manage to get up and run after the moving car open the door jump into the living car to hit the break to stop the car from causing an accident on a busy road. I then came home.the pain over took my body and I needed up so my husband pulled me up and took my kids to my in-laws house to have them watch the kids so I could be checked out. I then knew I needed help as the adrenaline wore off it was bad, we called an ambulance to come get me and take me to the hospital.

- Grant Park, IL, USA

problem #4

Jan 072022

Sorento

  • miles
There are times when I brake, my brakes will jump or skip before completely braking. My brakes have been checked and replaced. I have seen recalls on the Kia Sportage for the braking system and I believe that the Kia Sorento has the same issues.

- Allen , TX, USA

problem #3

Jul 252020

Sorento

  • 9,850 miles
On 7/25/2020, my 2019 Kia Sorento had complete brake failure, for the third time in 4 months. I took my Sorento to my dealership service department where I was told that the problem was a "deformed booster brakes vacuum hose"which they replaced (2 days in the shop March 23rd too much 25th). On July 13, 2020 it happened again and the car was back at the dealership service department, for the second time. A week later(July 25th) they call to me to pick up the car. The service manager informed me that they had replace the host with an updated vacuum hose, and that Kia cooperation engineers were aware of this problem. On Saturday 5 days after having the vehicle back from the service department, the brakes failed again completely while I was driving, which resulted in a accident. My insurance company is calling it a total lost. My car is a lease with 9,800 miles only.I have had the car for 1 year only. My was not the only Kia Sorento brought back to the dealership with the same problem. What should I do?

- St Petersburg, FL, USA

problem #2

Jul 312020

Sorento

  • 12,600 miles
When accelerating from stop (19th ave and vineyard) the car will hesitate then take off at a fast rate of speed. There has been instances where the brake system hesitates to stop, almost like a delayed reaction (mostly while traveling on local streets such as West bound baseline rd). The brakes squill (all the time when braking) so bad and so loud. I feel like I've been ripped off on a car that's already giving problems less than six months of purchase. The city of all instances is phoenix, AZ.

- Phoenix, AZ, USA

problem #1

Jul 182019

Sorento

  • 17,800 miles
My Kia Sorento 2019 has been acting weird for a while. I had talked to the service guys and I was told all is fine. Here are some of the major issues: 1. the car has an issue of acceleration. Once it reaches 45mph it becomes noisy and it feels like the engine is about to explode. The answer from the service guys:" It is normal." 2. the brakes: It takes too much time to stop. So, even if I keep my distance from the car in front of me, I always struggle to stop at the safe distance at the stop sign or lights. The answer from the service guys: 'no problem with the brakes.' 3. after driving for an hour or so, the motor overheats significantly. 4. finally, the car rolled back from the parking lot (while on the park mode ) and injured two people, and damaged another car.

- Beltsville, MD, USA