10.0

really awful
Crashes / Fires:
2 / 8
Injuries / Deaths:
4 / 0
Average Mileage:
17,351 miles

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problem #57

Nov 152023

Sorento

  • miles
Engine oil has been burning at a fast rate. Smoke from exhaust. About 5-6 months ago i Got a oil change and was told my engine oil was extremely low and if i had any warning lights. I said no. Got my oil change, .... started noticing a white smoke coming from exhaust pipe at all times of the day. about 3 months later got another oil change and i asked by any chance was the oil low again and they said yes. They Asked if any warning lights were on and i said no. I asked if i had a leak. They said no. Its been. About a month after this last oil change, i checked my engine oil at home because my car started feeling a bit rough and making making odd noises.. sure enough engine oil was low... so i had to buy some engine oil. Just made an appointment with kia but it will be a month before being looked at. Yes it is available for inspection. This is unsafe while driving and especially when i have children and family in my car which i always do.

- West Covina, CA, USA

problem #56

Mar 202024

Sorento

  • miles
I was driving on the highway and the engine started shaking and slowing down and wouldn-??t allow me to put power towards the vehicle. Had towed back to my house

- Dublin, OH, USA

problem #55

Mar 092024

Sorento

  • miles
I was driving on the highway with my two children when my car initially kept overheating so I pulled over to let it cool and add water to the anti coolant piece as it had been leaking. Then once my car cooled all the way down I proceeded to drive that is when it started to fluctuate and kept going hot then cool and it did that for a while before it overheated again. So I pulled over again and this time when I turned my car off it wouldn-??t start. And there was a burning smell. My brother came to get us and he-??s a mechanic so when he got there he said it smelled like oil and anti coolant were mixing. And that I would probably need a new engine. Towed ot to the dealership ran the diagnostic and they said it was a blown head gasket and I need a new engine. Not once did any of my dash lights come on, and I-??ve had the dash reset several times because every time something goes down in my car the light for it never comes on. My kids life and mine as well were put at risk because my he motor could-??ve caught fire or we could-??ve gotten hit if it would have locked in the middle of me driving.

- Columbia , SC, USA

problem #54

Mar 062024

Sorento

  • 70,000 miles
The contact owns a 2019 Kia Sorento. The contact stated that while driving approximately 65 MPH, the vehicle made an abnormal sound and then lost motive power. The check engine warning light was illuminated. The contact pulled over and was able to drive to the residence. The vehicle was taken to an independent mechanic, who advised the contact to take the vehicle to the dealer. The vehicle was then taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 70,000. The VIN was unavailable.

- Richmond, VA, USA

problem #53

Feb 272024

Sorento

  • miles
The Kia burns oil quickly. The oil light used to come in between oil changes. Last oil change the service station said the dip stick was dry but the oil light hadn-??t come on at all. A week after the oil change we checked the oil level and the stick came out clean(no oil)

- Greenpond, SC, USA

problem #52

Jan 302024

Sorento

  • miles
Vehicle has engine oil leak, started months ago but no warning lights - determined there was a problem due to the oil drippage on driveway. Took vehicle to dealership, known problem of oil filter housing and it has to be replaced. Part on back order. Not repairing the problem can force the engine to seize and stall while driving, hence, I haven't been driving the vehicle due to concerns about it seizing. This is a known problem subject to two class action settlement suits and the problem STILL occurs. Why isn't a recall being done to address this problem at no cost to the customers?

- Lansing, MI, USA

problem #51

Feb 182024

Sorento

  • miles
Oil pan cracked to the right side of the drain plug about an inch long

- Forrest City, AR, USA

problem #50

Feb 022024

Sorento

  • 119,000 miles
The contact owns a 2018 Kia Sorento. The contact stated while reversing into the garage, the contact-??s husband noticed a large amount of oil on the ground. The check oil warning light illuminated when the vehicle was stopped. The contact-??s husband changed the oil and added 8 quarts of oil to the engine and within a week, the check engine warning light illuminated again. The contacts husband rechecked the oil level and there was no oil in the oil pan. The contact-??s husband took off the front passenger tire and saw that the oil filter housing was leaking. The dealer was contacted to purchase the oil filter housing part; however, the contact was informed the part was on backorder with no estimated time for arrival of the parts. The manufacturer was made aware of the failure. The contact stated that without the part, the vehicle was undrivable. The approximate failure mileage was 119,000.

- Amelia Court House, VA, USA

problem #49

Feb 042024

Sorento

  • miles
My cars white paint is coming off the body. My car is loosing oil really fast.

- Highland City, FL, USA

problem #48

Dec 282023

Sorento

  • miles
I was driving down the road, no service lights were on and my car backfired twice and was engulfed in flames within seconds. My car completely burned, it was a total loss, but I-??m being told my vehicles vin wasn-??t included in the recalls when it very well should be.

- Gordon, GA, USA

problem #47

Dec 012023

Sorento

  • miles
Driving to the store and l smell smoke. Pull up to Walmart entrance because l seen a fireman going in. So, l got out to ask him to come help me l smell smoke by time l got back to the car fire started. He was able to put it out but my vent in my second row is burn, side my driver seat a burn a little and rug on the floor. And now my engine stop working mechanics said it a recall on these vehicles.

- Justin, TX, USA

problem #46

May 122023

Sorento

  • miles
Using a lot of oil. Making a noice whenever driving the vehicle - a click noise - whenever accelerating.

- North Wales, PA, USA

problem #45

Oct 052019

Sorento

  • 149,904 miles
KIA and HYUNDAI - all of their cars are unsafe. I have attached a letter to the NJ State Attorney General to explain some of the issues. These cars are absolutely unsafe and we have no peace of mind. They are killing us, literally. Please do all you can to immediately stop them. I cannot explain how upsetting this is. Please may you help our families. Our children drive these cars. Our brothers, sisters, aunts, uncles, neighbors, parents and all of us are in jeopardy of losing our lives. Thank you.

- Hammonton , NJ, USA

problem #44

Dec 012023

Sorento

  • miles
Driving on the xway, engine stopped. I pulled over to shoulder and noticed engine smoking. I opened hood and observed fire in the engine compartment. Put fire out with water in vehicle. Had vehicle towed to Kia dealer in urbana. Il.

- Chicago, IL, USA

problem #43

Nov 082023

Sorento

  • miles
Oil pan crack below Plug due to changing oil.

- Oaklyn, NJ, USA

problem #42

Oct 092023

Sorento

  • miles
I was driving from Los Angeles to Concord, CA when my car stalled on the highway. The last few miles I was driving a red oil light came on, which I found unusual since I wasn't due for another oil change for about 1000 more miles. I get my car towed to the nearest auto shop and they said the drain plug for my oil had fallen off and the tow truck bed was covered in oil as well as the entire backside of my vehicle. And now my engine is done for.

- Lubbock, TX, USA

problem #41

Aug 102023

Sorento

  • miles
Oil plug fell out

- Forked River , NJ, USA

problem #40

Mar 012023

Sorento

  • miles
Engine Trouble: 1. Throttle Actuator Control (past issue, not sure if problem still exists). 2. Combustion Issue: (past and present) engine consuming excessive amounts of oil. Needing additional oil between oils changes. Dealer claimed -??Combustion Cleaning-?? was performed April/May 2023 and issue was resolved. I have had to add oil twice since then. Oil Lamp indicator would signaled, or engine would sound loud and over worked. I would then check the oil and add oil as needed. 3. Driving Mode: The vehicle can on be driven in -??Comfort-?? mode. If I drive in -??Sport-??, specifically, the car will start to malfunction and stall. When driving in any of the other modes the engine will become sluggish and eventually malfunction and stall. All of these problems occurred this year, 2023. I have service documents from the dealership. My cell phone is old and doesn-??t take clear photos so I can-??t upload them. I can provide the documents later if requested. Please contact me by email as I am in the process of moving.

- Fortson, GA, USA

problem #39

Jul 132023

Sorento

  • miles
Unknown, heard a pop when starting the vehicle, got out to look under the hood, and found smoke and then fire coming from under the hood. Fire report was filed and insurance claim was made. Insurance company deemed it a total loss.

- White Cloud, MI, USA

problem #38

Jul 232023

Sorento

  • miles
On a Sunday morning, approximately 168 miles away from my hometown of Fresno, Ca I was on a family road trip to Pismo, Ca when without warning I began to hear a loud knocking noise coming from the Sorento engine.Since the check engine light was not illuminating, I opened the hood of the Sorento to inspect for any obvious signs of what is causing this sound such as any loose part or oil lose. Nothing was apparent loose and full measured at full. I attempted to check the local area for a mechanic to assist but none were open due to the weekend. The vehicle was left parked at this time. Approximately 7 hours later, I attempted to drive the Sorento home when It started to loose power and began to shake while operating it on a heavy trafficked highway CA-101. I had to quickly exit the highway and park the Sorento on the side of the road. Due to the hour of the day, I left the Sorento on the side of the road in front of a GMC dealership in Paso Robles, Ca and received a ride back home to Fresno, Ca. The following morning with the local businesses open, I returned back to Paso Robles and had the Sorento towed to the local Paso Robles Kia by utilizing my roadside assistance towing through my insurance company, GEICO. After about a hour of being at Paso Robles Kia, I received a call from a rep stating that I would need a new engine because it is damaged. I then arranged a $400 tow from Paso Robles, CA to Coalinga, CA where I work to have the car more accessible for me to access during a repair and I could obtain a second opinion on the repair. They too informed me that I would require a new engine. I called Kia and discussed this issue with them due to this issue being a common occurrence, a partially with the 2019 Kia Sorento Model where a Class action suit was initiated. Kia informed me since my VIN was not part of the suit they would not cover the cost. I would like to note that this issued directly reflects the issues reported in the class action suit against Kia.

- Fresno, CA, USA

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