The contact owns a 2019 Kia Sorento. The contact stated that while driving at night with the low-beam headlights activated, the light beam was bouncing up and down and moving from side to side presenting a visible shadow within the light beam, causing a visibility hazard for the driver. The vehicle was taken to the local dealer who replaced the driver-€™s side headlight assembly and the movable headlight controller; however, the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 30,000.

- Raleigh, NC, USA

THIS IS ONGOING CONDITION FROM DELIVERY OF VEHICLE. BASED ON CAR COMPLAINTS ALREADY FILED ON CAR COMPLAINTS.COM WE BELIEVE KIA KNOWS ABOUT THIS PROBLEM. THERE IS SOME SORT OF RELATIONSHIP OF NIGHT DRIVING AND LOW BEAM HEADLIGHTS THAT CAUSES VERY DARK SHADOW ON WINDSHIELD THAT ABSTRUCTS DRIVER VISION. WE FURTHER ASSERT THAT KNOWING THIS KIA WILLFULLY ADJUSTS HEADLIGHTS TOO HIGH TO TRY TO CONCEAL PROBLEM.(DEALER SAID THEY WERE SET 8" TOO HIGH. BUT WHEN ADJUSTED TO FACTORY SETTINGS THE PROBLEM GOT WORSE. CASE NUMBER ENTERED WITH KIA. NOW IN ESCALATION MODE... HOWEVER WE LIVE ON TOP OF A MOUNTAIN WITH 3000 FOOT DROPS IF OUR VISION IS OBSTRUCTED AND WE MISS EDGE OF ROAD. THE HEADLIGHTS WERE ADJUSTED BACK TO THE HIGHER SETTING BUT WE FEEL THAT WILL BLIND ON COMING CARS STILL ANOTHER SAFETY DANGER. KIA MUST FIX THIS PROBLEM. i HAVE PHOTOS TO SHOW THIS LIMITED VISION NIGHT DRIVING LOW BEAM RURAL ROAD SAFETY PROB LEM

- Tryon, NC, USA

The factory design of the low beam headlights seems to have a feature that prevents up-shining into oncoming traffic. However, this design results in a dark shadow-line across the field of vision. This dark shadow-line results in poor visibility especially when driving in areas that are very dark. The shadow-line makes it look like I'm driving into the bat-cave. I have observed on some online Kia Sorento user forums of the same complaint. My Kia dealer claims that this is a factory design and there is no remedy. I have uploaded 3 photos taken from inside the car parked in front of my white garage door. You can see the horizontal shadow-line and two "teeth" that hang down in the field of view. The line is not very pronounced against the white door, but is very much so when driving on a dark road. Please investigate and advise. Thank you very much.

- Hatfield, PA, USA

When driving at night, the headlights appear to be pointed excessively in a down direction leaving me with a dark shadowy area within my line of eyesight. Headlights checked at dealership and reported back as no issues. My Kia owners manual states in chapter 4 page 129 that the headlight beam levels are automatically adjusted depending on the number of passengers and weight in the trunk and other driving conditions. Also advises to contact Kia dealership with any issues. Done! The Kia dealership informed me that my model does not have the Dynamic Bending Light referred to in Chapter 4 page 130 of the owners manual. At this point if I want to have light in my sight line, I must drive with my headlights on high beam. Oncoming drivers beware! This issue needs to be addressed by Kia.

- Blacksburg, VA, USA

The contact owns a 2019 Kia Sorento. The contact stated that while driving at various speeds with headlights on low, the headlight displayed a shadow and bounced. The vehicle was taken to the university Kia of durham (5105 durham-chapel hill blvd, durham, nc 27707 919) 572-1700) where the headlights were adjusted and functioned as designed. The vehicle was not repaired. The manufacturer was contacted but no further assistance was provided. The failure mileage was 10,000. The VIN was invalid.

- Hillsbourough, NC, USA

While driving on highway, radio on and only connected via bluetooth. The radio screen was flickering and then shut down as if I manually turned off. As this happened the dashboard lights and my headlights shut off. I had to safely pull over and by the time that I did, I couldn't record it for evidence as it rebooted itself. I called right away and had to wait 2 days for appt. This is the 3rd time and rick case Kia in sunrise fl keeps giving me the run around. My battery and alternator is fine. I honestly think they stop caring and just give me excuses and tell me they have to wait for mfg decision on my issue. My issue seems to happen when I am driving and cannot be on my phone recording as they want some kind of video as proof. So disgusted with their service and wished I wouldnt have gone with a Kia.

- Coral Springs, FL, USA

The headlights have two weird shapes at the top line of the headlights. These shapes interfere with the clear driver view at night. This is dangerous and must be rectified immediately.

- Albuquerque, NM, USA

[xxx] I have some records from (lev Kia) I am going to share with you as soon as I get them together, in the meantime I am going to drive this 2019 Kia Sorento and hope on the highway it does not decide to down shift at 60 or 70 mph like it was doing, especially if a large tractor trailer is behind me. I think it would be a mess when they find out that a (serious electric problem that the manager Warren rios at lev Kia told me that the vehicle has) caused the transmission to down shift, I will send those papers soon. Also if there was nothing wrong with the transmission, why did they replace the first one. They told me because of a moisture problem was the cause of the internal shifting modulator valve to act up, after the transmission was replaced I had the same problem I called and was told to bring it back and leave it they had to do a program update for the transmission to correct the modulator valve. How do you correct a moisture problem in an internal modulator valve with an update? we will see what your answer to this is, there were other problems with the #1 E-brake light coming on by itself #2 the right front head lamp lower lamp going out 2 times, they had it in the shop for three days and went through the wire harness cleaned all the connectors to the lamp. I told [xxx] that a lot of this happened after a heavy rain storm that something was getting wet and causing either a short or a surge or a bad ground connection, I have pictures of the E-brake light being on and the headlamp lower light out only on the right side. That's it for now I will sent the paper work soon. I am also sending a copy of this note to the attorney general's office and to Kia corporate headquarters, and the better business bureau information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Milford, MA, USA

The automatic lights on low beam are aimed too high and are blinding at night. Every car that passes me at night flashes their high beam lights at me; even a state trooper flashed his lights at me and blue lights, he didn't pull me over. I feel bad driving this vehicle at night, people are thinking I'm rude for driving with my high beams on, when I'm using my low beams. The high beams on this vehicle offer no additional lighting of the road, but they do light up the tops of trees very well. Also, the low beam lights are pointed too far to the left and right and leave a large dark " V " shaped void in the middle, exactly where my eyes Focus on the road. The dealer checked everything, states operating as designed, they have no ability to adjust the lights. Per the service department: The Kia tech line personnel are denying there are any issues with the lights. This is definitely something Kia needs to fix. The lights are the only thing I don't like about the vehicle, and it only has about 1400 miles so far. The problem is mostly noticeable when driving at night on dark unlit roads, highways or rural driving.

- Shalimar, FL, USA

Refer to complaints 11111999 (7/17/18) and 11142824 (10/26/18) on this site which are similar. When driving in dark, rural areas with low beams on, two inverted "half moon" shadows disrupt the driver's ability to see. As the vehicle turns, these headlights also turn (as they are designed to do) and this makes the disruption to safe operation even worse. This was reported to the dealer after delivery (8/2018) and we were referred to Kia Consumer Affairs. They opened a "case", then closed it abruptly, and after further complaint, have reopened a new "case". they have stated they will do nothing about this issue as their position if that the vehicle is "performing as designed". as they abruptly closed the first case they offered "free 3-year maintenance" (oil changes) which we refused as this is a significant safety issue. We cannot drive the vehicle at night, nor use this 7-passenger vehicle to Transport our grandchildren, making it virtually useless for our needs. Kia has confirmed they will not address this "case" other than to leave it "open" we urge NHTSA to conduct an investigation of this unsafe vehicle and the non-responsive Kia organization who are refusing action and hiding behind their "performing as designed" excuse.

- Carbondale, CO, USA

At night time when the vehicle head lamps are on, there are two triangular shaped objects that are shadowed from part of the head lamp housing. These project into the distance and are an obstruction and make the driver dizzy and it appears as though there is something ahead that you may hit. These shapes also move from side to side as you drive around bends in the road making it even worse and making the driver and the passengers dizzy. It is extremely dangerous and will likely cause an accident. The car is not drivable at night due to this flaw in the design. I have a case logged with Kia and they say that the design cannot change and that they have manufactured over 10,00+ of these vehicles. This is a brand new car and it is very poorly designed and very unsafe to drive in the evening. Everyone needs to know this and not buy this car, I also now have to fight with Kia to get my money back which will not be fun.

- Lafayette, CA, USA