10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
4,417 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #6

Jul 232023

Sorento

  • miles
The vehicle was not even 3.5 years old, it had been serviced in February 2023 and there was no warning before the fire began. The vehicle stopped accelerating and I immediately pulled over. The fire began as soon as I stopped the car and the vehicle was engulfed within minutes. My daughter and I were in the car. We barely escaped before the vehicle was on fire. I did not have a vehicle hitch on the vehicle and this was unrelated to the vehicle recall notice that I received several weeks after my incident.

- Teaneck, NJ, USA

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problem #5

Aug 222023

Sorento

  • miles
The engine overheated passed the point that the radiator could keep it cool and cause the radiator to crack and explode

- Bedford, MA, USA

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problem #4

Jun 022023

Sorento

  • miles
Engine light came on flashing and vehicle losing power. Took to Kia Dealership and told there was a rod bearing malfunction.

- Creedmoor, NC, USA

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problem #3

May 052023

Sorento

  • miles
While adding the anti theft software to our 2020 sorento they short circuited the BLM which is the brain box for the vehicle. They have had the car for 4 weeks now and they say the have the part on order but they do not know when the part will be sent. In the mean while they are making us pay for a rental car on our credit card until the part comes in and then will reimburse us.

- Brooklyn Center, MN, USA

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problem #2

May 032021

Sorento

  • 17,500 miles
My car stalled as I started to drive. As I started to park again it shut down. I waited a few minutes and it started again. My intention is to get it to the dealership asap.

- Hampton, GA, USA

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problem #1

Feb 202021

Sorento

  • 9,000 miles
I have a 2020 Sorento that has ~9,000 miles on it. I was driving on the highway when the engine overheat chime started going off and the temperature gauge went hot. I pulled over and called for help, then tried to go a smidge further up the road. Within 200 yards it chimed again and the temp went hot. Put an entire jug of coolant in and my rescue driver informed me that there was a trail of coolant pouring out behind me. There is no visible damage to the underside of the vehicle or from looking at the engine with the hood up. We were told that due to the weather (middle tn) Kia roadside doesn't have any tow truck drivers available, and neither did my insurance company. A local towing company is retrieving my vehicle tomorrow and taking it to the Kia dealership that I purchased from.

- Nashville, TN, USA

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