10.0

really awful
Crashes / Fires:
3 / 1
Injuries / Deaths:
5 / 1
Average Mileage:
700 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #10

Aug 302023

Sorento

  • miles
While driving on a paved highway, very light traffic in the early afternoon at approximately 65 miles per hour the sunroof on my vehicle suddenly and violently exploded spraying shards of glass everywhere. The "explosion" caused me to veer from the roadway and momentarily lose control of the vehicle. My safety as well as my 2 (two) passengers were placed at risk. Damage to my vehicle is substantial and both of my passengers complained of bits of glass in their eyes.

- Bartlesville, OK, USA

problem #9

May 062023

Sorento

  • miles
This morning, I had the software upgrade patch applied to my 2020 Kia Sorento that was supposed to fix the potential theft issue. After that service appointment, I started a 2 hour road trip. We stopped for gas and when we went into the store, I noticed that my car was not sounding the horn when I hit the key FOB twice like normal. I went back to the car and saw that the car was in fact not locked. I was able to lock the car manually, but had I not paid attention, someone could have snuck into my unlocked car. Later in the roadtrip, I needed to clean my windshield using wiperfluid and wipers. I sprayed the wiper fluid, but to my surprise the windshield wipers did not activate. I tried all the settings on the stick to activate the wipers, but they did not activate. I was driving 70mph on a highway and could not see. This was a huge safety problem. Luckily this was momentary as the speed cleared the wiper fluid. But had it been raining, I would not have been able to see which is unsafe for me, my passengers and those around me. Third, I noticed that my headlights were not working as expected. The Auto setting did not seem to be activating as normal. After playing with it, it appears that the Auto and Off settings on the lights seem to be switched. This is unsafe because drivers rely on that Auto setting to turn the lights on when it is necessary. They may think the lights are on when they are not and are not able to be seen by other drivers. By the time I realized these things, the service department at the dealership was already closed. I have tried to leave them a voicemail, but their phone is not set up to accept that. I have sent an email and will be calling them as soon as they reopen on Monday. There are no warning messages to tell the drive about these issues.

- Gotha, FL, USA

problem #8

Feb 152023

Sorento

  • miles
The forward collision warning system went off and instantly brought my vehicle to a stop in the middle of the interstate and traffic, causing me to be rear-ended. I was at least one car length if not more behind the person ahead of me.

- Decatur, GA, USA

problem #7

Feb 032023

Sorento

  • miles
Made a right turn wasn't going over 20mph wheel locked system went dead hit a parked car and my car flipped don't know why

- Atlanta, GA, USA

problem #6

Sep 222022

Sorento

  • miles
My problem is the "Emergency" key on the key fob. I've never had the problems with other fobs that I've had with this one. The other day I was in a food store and had my keys in my jacket pocket and I must have leaned forward and all of a sudden my horn started blowing fiercely. I heard it when it started because I was in the store and about 100 feet from my car. Several times I've accidently depressed the rear hatch button and it would go up. I feel these fobs are a great hazard because you may not be close enough to hear the horn, or notice when your rear hatch goes up. People could walk by and steal whatever you have in the back. I'm always worried when I leave my vehicle in a parking lot.

- Salisbury, NC, USA

problem #5

Jul 012022

Sorento

  • miles
Unknown. There is a rattling noise coming from behind the steering wheel. I have it on video on 2 different occasions. I took my vehicle to a Kia dealer and had it looked at they cannot figure out the issue or hear it. It comes and goes and happens when I accelerate. I spoke to Kia customer service and they advised me to make a complaint on here.

- Mount Orab, OH, USA

problem #4

Dec 172020

Sorento

  • miles
My daughter's father was involved in a car accident on 12/17/2020, his vehicle fully engulfed resulting in his death

- Magnolia, TX, USA

problem #3

Sep 242020

Sorento

  • miles
The moon roof is not closing. When trying to close it, it makes clicking noises and goes slow to close but then just goes half way of less and opens all the way up. The inside cover is the only thing that closes. I-€™ve checked to see if any debris is stuck but nothing is there and I cannot close the window at all.

- Humble, TX, USA

problem #2

Jul 172021

Sorento

  • miles
I was driving on my way to work and suddenly I heard a Boom and the car turn off, all the warning signs came on, no power steering while I-€™m driving at 45 mph. Few seconds later the car turns on by itself. All this while I was driving. I was so scared. There was other vehicles around me, I was afraid to hit them or them to hit me.

- Kissimme , FL, USA

problem #1

Aug 082020

Sorento

  • 7,000 miles
I bought a brand new Kia Sorento. After about 7000 miles I noticed chunks of rubber missing from my tires. I called khumo they told me to take it to Kia. I took it to my dealer and they did nothing. Now I have 20000 miles on my vehicle and the same tires are cupping. This is going to end up with someone dying and I do not want to be that person.

- Sumrall, MS, USA