fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
9,861 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #14

Jan 202017

Soul 4-cyl

  • 65,800 miles
Brake switch failed. My brake lights no longer worked and power steering was disabled, making the car impossible to drive. Could not get car out of "park" without using override button. Car needed to be towed to Kia dealer. This switch has been recalled on 1.6 million Kia's but my car was not included but should be added. Not sure how long I was driving without brake lights working. I'm glad I never use my cruise control as pressing the brake peddle would not disengage the cruise control function.

- New Providence, NJ, USA

problem #13

Sep 132013


  • miles
Windshield wipers too slow on fastest speed. Old car had faster wipers. Seat belts hard to click and unclick, very awkward access to seatbelt buckle. Brakes: User force too hard, very fatiguing. When engine starts initial idle speed control not smooth goes up and down yet computer does not log an error. This is more than 50 RPM. American car would probably log error if car did that. Causes car to lurch unexpectedly when pulling out of driveway.

- Deland, FL, USA

problem #12

Aug 152013


  • 4,600 miles
The car went in for it's first yearly inspection and the Kia dealer said the back rotors were rusty and wanted to charge 110 dollars to clean them. They eventually cleaned them under the warranty. The back rotors were rusty because the back brakes never worked since it was new. Now since the back brakes never worked the front and back brakes need replaced at 26,000 miles and Kia won't assume any of the cost as they are saying that is normal. The car has been very unsafe to drive since it was new without back brakes and the dealership should have noticed that during the first inspection.

- Butler, PA, USA

problem #11

Mar 282015


  • 10,846 miles
I took my vehicle for state emission & inspection. Upon testing, the mechanic showed me the rotors and brake pads, they were missing pcs. I was told that I "failed testing" because of this and was not able to take possession of my vehicle or drive away from the shop, in the current condition, as it was unsafe and against the state law. I had to complete all necessary repairs at that time. I have extended warranty (bumper to bumper with Kia) as I had no choice to drive it to the Kia dealer for repairs. I asked the mechanic if he had seen this type of defects on other Soul vehicles and his reply was yes, all the time.

- Pittsburgh, PA, USA

problem #10

Dec 282012


  • 300 miles
When I stop suddenly there is a terrible sound in my front right brake, and the pedal got stuck and hard, cannot stop the car completely. I feel mine and others life are on risk driving this specific car, something it's terrible wrong for the fist time that I start driving this Kia Soul 2013, brand new. Please, I really need your help, I do not feel safety.

- Chicago, IL, USA

problem #9

Oct 282014


  • 13,500 miles
I was driving in traffic with my son in the car. When I went to brake with the clutch depressed, the car would not stop for a handful of seconds until if finally stopped just in back of but not touching a BMW in front of us. We both heard a scraping/pulsing sound coming from the brakes as the pedal was fully depressed but the car was still going forward. Had the car not stopped just short of the car ahead I fear me and my son would have been seriously injured. I saw a similar complaint on carcomplaints.com which indicated this was also a NHTSA complaint. This car has similar mileage (12800) and was a 2013 Kia Soul.

- Little Rock, AR, USA

problem #8

Jun 242014


  • miles
The vehicle has been making scraping noises when the brake is applied. My mechanic assumed it was the front brakes although it only has 14K miles on it. The front brakes and rotors are fine but the back rotors have grooves through them and the brakes themselves are mottled looking. Concerned that this is a mechanical problem and the car is still under warranty, the mechanic told me to contact the dealer. I took it to the dealer who said #1-he could not hear the scraping and #2-the brakes are fine with plenty of wear left on them. When I questioned why the back rotors would wear before the front and why they would be worn at all with only 14K he had no answer. Since there was enough wear remaining on the rear rotors there was no action required by them. Master cylinder" E-brake"

- Birdsboro, PA, USA

problem #7

Jun 042014

Soul 4-cyl

  • 12,500 miles
I bought a Kia Soul 2013 used with 12,400 miles on it Saturday May 31, 2014. Wednesday June 4, 2014 I was tapping on my brakes to stop for a light when I heard a clicking sound not very loud but a click. The Kia Soul did not stop. I pressed on the brakes a little harder my car did not stop for another foot or two. Thank god there was not another car in front of me or I would have hit the other car for certain. I am scared to drive my car. The Kia Soul is also pulling to the right I took the car in Tuesday June 3, 2014 had the check out was told the alignment was good the reason for pulling was because each tire had different pressure, was told that all tires were the now the same pressure. Driving the car to work today the Kia Soul again started pulling to the right. I am also having a problem finding out to register that I bought a used Kia Soul 2013 that still is under manufacture warranty. I did not but the Kia Soul from a Kia dealership.

- Royal Palm Beach, FL, USA

problem #6

Jan 022014


  • 14,000 miles
The contact owns a 2013 Kia Soul. The contact stated that while attempting to stop, the brakes malfunctioned creating an extended stopping distance. The contact indicated that during the incident the brake pedal was difficult to depress and the brakes appeared to be skipping. The vehicle was taken to the dealer. The technician was unable to diagnose the failure. The manufacturer was not notified. The failure mileage was 14,000.

- Fort Worth , TX, USA

problem #5

Jan 112013


  • 35 miles
The contact owns a 2013 Kia Soul. The contact stated that an abnormal noise was heard from the vehicle when the brakes were applied. Additionally, the brake pedal seized without warning. The vehicle was not taken to a dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the problem. The approximate failure mileage was 35.

- New Carrollton, MD, USA

problem #4

Nov 012013

Soul 4-cyl

  • 12,800 miles
At stop light, brake pedal went to floor and vehicle started to move forward into intersection. Thankfully no vehicles were at that intersection at that time! after five or fewer seconds the brakes caught and I was able to stop the vehicle.

- Tumwater , WA, USA

problem #3

May 262010

Soul 4-cyl

  • miles
My brakes make this screeching sound when backing up, after having only 2 months. They would also not hold sometimes. The 3 most frightening was 1. almost ran over a person, 2. ran out into intersect with entire family in car B 4 stopping 3. with my boys in car on way to school going down hill brakes won't catch. I called dealership it took them almost a wk to get me in shop to say they can't find anything wrong.didn't drive it though. The person that you as to call and get me in waited til mon to call. I had call Corp. Office and was told to bring in sat B 4 that. Wasn't offered a rental or another car til what was wrong was fixed. The brake issue has been going on off and on for months. I bought this Soul new off show room floor. After months of going back and forth with this, Corp sent to another location that told me brakes do this cause car outside condensation causing it. This not first new car never happened B 4, after other dealership keeps a week they couldn't duplicate problem, I haven't driven my car much got in it other day creep to store backed up again brakes didn't hold ran into shrubbery and a wall. Called BBB to file complaint under lemon law. Want different vehicle. Just saw to that Kia doing a recall over there because of brakes, they know something wrong why not just take the car back & let me get another this is just bad business. If I run over something, someone or injury myself they're going to B out of more. They got right person not giving up til wrong made right. The Kia Soul braking system is substandard. They all know this too.

- Memphis , TN, USA

problem #2

Jul 032013

Soul 4-cyl

  • 2,926 miles
Brand new car purchased 04/06/13 and has 2900 miles and brakes squeak. Brakes have been squeaking since may but unable to leave it due to long periods of waiting for car. Was told by service manager that brakes are glazed and its common and happens and they will deglaze but it will keep happening because its just the brakes. I have owned and driven many cars and never had this problem prior to this vehicle and the van I have that is also manufactured by the same parent company and had the same problems. I was told that it glazed because my van was heavy but this new car is very small and light. A customer in the waiting area said he has never heard of glazing and worked on cars for 30 years. I believe that these cars made from Hyundai/Kia are made with cheap parts that have to be replaced often and that's how the make up for cheaply sold cars. I need help figuring out how to fix this problem.

- Lake Elsinore, CA, USA

problem #1

Feb 282013

Soul 4-cyl

  • 750 miles
During braking and hitting small hole in road I noticed the brakes skipping and brake pedal jumping up and down as if it was a power defect. I had the same effect happen after bad rain and approaching a red light the car skipped to the stop. When it snowed out the brakes really skipped made noise and seemed to slip and would not stop. I figured the car was new or the brakes are adjusting kind to speed but now know there is something wrong. March is the first whole month I own the car and this is time to call the dealer and get this figured out. There was witness in the car on 2 of 3 occasions.

- Chicago, IL, USA