CARMAX sold a recalled vehicle in 2019 in 2020. KIA has still improperly repaired the vehicle the car is still doing the exactly same thing it was doing. That lead to the repair. After picking within the hour the engine light came back on and had been on ever since. I now have electrical issues with the window since KIA Napelton of Elmhurst repaired the vandalism the wiper is malfunctioned at pick up. I want a refund the vehicle is a safety issue mechanical and for theft.

- Chicago, IL, USA

The car was recalled in 4/2019 for a repair. I purchased the car 8/2020. The repair indicated catalytic converter assessment to ensure that the engine did not need to be replaced. It was not checked or verified. The recall was insufficient done and the car should had never been sold. And the recall was not completed prior. I took the vehicle in to complete a recall on a hazardous vehicle. Kia had my car for a month and half replacing the engine and within hours of picking up my car the engine light came back on. The car is still doing the exact same thing it was doing leading up to original repair. That Kia was suppose to had fixed. The car is also a theft safety issue as targeted I already paid 2700 for theft vandalism. The car is targeted and unsafe.

- Chicago , IL, USA

On a rainy night, I lost all external visibility due to excessive condensation on the front windshield and the other windows on the car seemingly made worse by utilizing the de-fogger on my car. Of the result of this, I ended up in opposing lanes of traffic and narrowly avoided head on collisions with several vehicles. I am a professional driver with thousands of hours behind the wheel and I know how to react in nearly every emergency situation due to advanced experience and quality training. Upon further research, I discovered that this issue is amongst the more commonly reported complaints on the soul forums most commonly attributed to a design flaw in the Air conditioner drain where the drain line is built too small and tends to become clogged. Component failure: AC Drain Line. Safety risk: complete loss of external visibility resulting in high potential for a head on collision with opposing traffic. Reproduction: Unknown. Inspected: no MILs Illuminated: none.

- Wichita, KS, USA

When switching from AC to heat, moisture starts spraying from vents, rapidly dripping on floor and completely fogging up windows causing zero visibility. I was forced to pull off roadway for fear of a collision. It then takes at least ten minutes for the moisture to stop and the windows to clear. This happened a year ago at the same time when the weather is changing from warm days using the ac and then using the heat on cold mornings. The dealership charged me to replace the cabin air filter which did not fix the problem. I have seen this complaint by other KIA Soul owners on a number of public internet sites.

- Lackawanna , NY, USA

The contact owns a 2016 Kia Soul. The contact stated while the vehicle was parked during inclement weather, the vehicle became flooded with water. The contact stated that there was water damage to the interior of the vehicle. The contact stated that moisture was evident on the inside windshield of the vehicle. The vehicle was taken to hollywood Kia located at 6011 pembroke rd, hollywood, fl 33023, (954) 967-5665, to be inspected. The contact was informed that the carpet, underlayment, and upholstery showed signs of mold. The contact was also informed that water entered the cabin of the vehicle due to failure of the door seal gasket. The vehicle was not repaired. An insurance claim was filed under claim number: 334243420. The manufacturer was contacted and informed of the failure, case number: 13504218. No additional assistance was provided. The failure mileage was 6,000.

- Hollywood, FL, USA

On a trip, I was driving on a cold, rainy night and the windows began to fog up so I turned on the heat/defroster which caused all the windows to quickly and totally fog over. The right side was spitting water on to the windshield this was so bad that I had to pull over to the side of the road. It took over five minutes for the windows to clear even after I turned on the A/C and was wiping them with a towel. I did a test the next morning when it was not raining but cold and damp. I started the car and turned on the heat/defroster. All the windows and even my glasses fogged over. It was over ten minutes before the windows cleared even with the A/C on and using a towel. I checked on line and found multiple examples of similar situations over several years. E.g. this video shows exactly what happened: Https://www.youtube.com/watch?V=sbojehjmcyi&sns=emisl here are other examples: Https://www.carcomplaints.com/Kia/Soul/2015/ac_heater/extreme_humidity_on_windows.shtml https://www.kiasoulforums.com/2-Soul-general-discussion-gen-1/73641-inside-windows-fog-up-real-bad.html I live in the desert so rarely run into these conditions but that doesn't lessen the danger. Kia dealers seem to avoid saying it is a problem with the car's design but it seems most likely caused by poor drainage and/or poorly designed air flow.

- Las Vegas, NV, USA