This was recalled on many kia souls except my VIN is not showing this recall yet I received a letter stating that the Catalytic converter were being recalled. I now have to replace my converter and reached out to kia as to why my veichle which is a 2016 kia soul is not included

- Orlando, FL, USA

The vehicle stalled on the Interstate. The engine seized and the oil came came out a hole in the crankcase. Fortunately the driver was able to coast the vehicle into the emergency lane. A Kia dealer diagnosed the failure as throwing a rod due to rod bearing failure. Per a class action settlement [XXX] ), the vehicle's warranty was extended to 15 years/150,000 miles to cover failure due to the connecting rod bearing. The warranty claim was denied because the vehicle had not received the KSDS update. However: 1) The vehicle was bought and sold by a Kia dealer at the end of 2023. As the KSDS update was available in 2020 [XXX] ), the update should have been installed by the Kia dealer before offering the vehicle for sale. The current owner purchased the vehicle in January 2024. 2) The current owner registered with Kia and pursued the anti-theft fix (Kia sent her a club). Kia did NOT notify her there were other updates that needed to be performed on the vehicle. Kia did not do due diligence to have the KSDS update installed, either when Kia was in possession of the car at a dealer or by notifying the new owner when she registered the car and sought updates. It appears Kia is intentionally not performing the update or notifying owners so they do not have to cover the repair under warranty. Functionality of the KSDS update would have lit the check engine light and entered the vehicle into limp mode before catastrophic engine failure occurred, thus avoiding the dangerous situation of a vehicle stalling on the Interstate. By withholding this update, Kia is endangering lives. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Phoenix, AZ, USA

On 2/16/2025 I was on the Freeway when my check engine light came on and my car slowed down to 40 mph. I tired to get it to go faster and it did start to go faster but went right back to 40 mph. I got off the freeway as soon as possible. The car was towed to Kia dealer and was looked at the 2nd day after. I was told that it would probably need a new engine. They checked to see if the warranty was still good and I was told it was. When I came to pick up the car I was told it was fixed but that it would most likely brake down again and that Kia warranty would not fix it. I said to the service manager (so I am supposed to drive this car that is a safety issue because they won-??t fix it and he said yes.). I still can-??t believe that I was told to go ahead and drive my car!

- Mt Vernon, WA, USA

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the vehicle was overheating, and the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the catalytic converter. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 111,000.

- Covington, GA, USA

I have had my cat. Replaced and in 6 months it's clogged again. My car has no dash lights alerting for a problem but my cat. Keeps getting ruined and oil turns really black after having oil change done in a week. I'm unable to drive car it stalls out now that the cat. Is not working correctly. When it stalled out the first time was on freeway.

- Norwalk, CA, USA

Cruise control doesn't maintain speed, speed decreases. Car shakes under 10 mph and after 40 mph. Engine light starts blinking.

- Jacksonville, NC, USA

The contact owns a 2016 Kia Soul. The contact stated that the engine was consuming an excessive amount of engine oil. No warning light was illuminated. The contact was adding seven quarts of oil every 3,000 miles driven. The vehicle was taken to a dealer where it was diagnosed and determined that the engine was leaking engine oil. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

- Los Angeles, CA, USA

Engine seized up but everything is correct in the engine all the fluids and everything so it just seized up for no reason

- Saint Anne, IL, USA

The contact owns a 2016 Kia Soul. The contact stated that upon starting the vehicle, the engine was smoking. There was smoke coming from the rear of the vehicle. The check engine warning light was illuminated. The contact stated that the catalytic converter message was displayed. The contact stated that the failure was related to NHTSA Campaign Number 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to an independent mechanic who determined that the check engine warning light was illuminated due to the catalytic converter. There was an issue with the engine. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 90,000.

- Vernon, NJ, USA

Engine issues, black oil, loud knocking noise. Engine locked up in 2023 130000 covered and replaced with a replacement engine 135000. Not quite over a year engine is doing same thing dealer told me it-??s not covered by my warranty. Kia soul has a history of engine problems I don-??t know what to

- Savannah, GA, USA

Re: NHTSA Recall No. 19V120 / KIA Recall No. SC176 I just filed a report a few minutes ago and neglected to add the attachment referenced therein.

- Carlsbad, CA, USA

Re: NHTSA Recall 19V120 / KIA Safety Recall SC176. On 1/15/2024, I took my KIA to Premier KIA of Carlsbad. They said the engine needed to be replaced under the above safety recall campaign. I have attached the final invoice, showing the safety recall work was completed on 5/31/2024. I provided multiple copies of that invoice (and my rental car receipts) to KIA Customer Care since 6/4/24. The primary KIA Customer Care agent has been Casey M. Casey directed me to contact "the KIA team" handling my repair costs, a class-action law firm in Oregon. Counsel there was displeased at the attempted hand-off as my car clearly did not qualify. It took over two months to get the case out of that loop. It went back to Casey. Over one year later and tenacious follow up, two unresolved matters remain stuck. Everything is documented. 1. My VIN shows up as "Safety Recall Work Incomplete, " which will be on my DMV registration, CarFax, etc. I still get notices of incomplete work from KIA. I have asked how to correct this. Casey says the dealership "knows the channels" and to ask them. I've reached out to Premier, been shuffled around, and left VMs as recently as today. Q: Can the NHSTA use the attached invoice as proof to remove the incomplete status from my VIN" What is needed and from whom? 2. Can the NHSTA help here" Premier said to rent a car (no loaners) as KIA covers recall-work rental costs. Premier had my car for 138 days. I rented a car for 127 of the days at a total cost of $7065. I had no option but use my credit card with compound daily interest that accrued for almost a year. Casey and I previously reviewed rental receipts correcting his 123 day count to 127. Enterprise overlapped days due to in/out times; we subtracted those. I sent email confirmation of our call and 127 day total. Finally, on 1/9/25, KIA issued payment of $5166 for 123 days at $42/day. I emailed and called Casey. He replied $5166 is the max and provided the same incorrect breakdown of 123 days.

- Carlsbad, CA, USA

The check engine light came on and started flashing, as soon as that happened, the car went into limp mode. It will not go over 2,400 rpms and the speed is limited to 60mph max. I had taken the car to a licensed mechanic shop, they have drained the oil and taken the oil filter apart and found little pieces of metal in the oil and oil filter itself. They have checked codes as well and what they found is that there is a throttle position sensor code and a knock sensor code. I had a Kia dealer ship do a crank bearing test and some how passed and they replaced the knock sensor as well. I have an appointment with Kia in a few days to have them inspect the engine as well as I will show them the bag the contains the taken apart oil filter to show them the metal particle inside of it. A code p1326

- Aberdeen, WA, USA

I am writing to formally express my concerns and dissatisfaction regarding the handling of Recall SC176 on my 2016 Kia Soul. The vehicle is currently at the Kia, yet there are significant discrepancies and unresolved issues related to the recall service history and the persistent problem described in the recall notice. Issues and Concerns: Lack of Recall Service Documentation: According to Kia Motors-?? service line (800-333-4542), recall service for SC176 was reportedly performed on 12/13/2019 at 60,160 miles. However, I recently pulled the Carfax report, and there is no mention of any recall-related maintenance being performed on this date. Instead, the report lists unrelated services such as tire balancing, detailing, etc. Why is the recall repair not documented on Carfax, and why is there no proof of this critical work being completed? Persistence of Recall Issue: Despite the alleged completion of the recall work, the issue described in Recall SC176-?"excessive oil consumption-?"persists. The engine light remains on, and I have had to purchase oil by the case to maintain proper levels since taking the car into the shop on 4/7/2022. No corrections were made during this visit, and there was no mention of the recall despite the vehicle-??s ongoing symptoms. Inadequate Responses from Dealership and Corporate: When I inquired at Greenway Kia North, I was informed that the recall would not be honored because "no goodwill was offered." This explanation is vague and unsatisfactory, especially given the seriousness of the issue and the safety implications of the recall. Safety Incident Due to Recall Issue: On [XXX], my vehicle stalled in the middle of the busy intersection. The car had to be towed to a trusted mechanic and later towed again to Greenway Kia when I learned of the recall which is not even listed on the car's official report. This dangerous incident underscores of the unresolved recall issue and the risk it poses to my safety and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

- Longwood, FL, USA

The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the vehicle stalled. Additionally, the contact stated that the vehicle failed to start on several occasions. The vehicle was taken to the dealer, where it was diagnosed and determined that the catalytic converter had failed and needed to be replaced. The dealer replaced the part free of charge but charged a fee for the labor. The contact stated while driving 45-50 MPH two weeks later, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the shoulder of the road where the vehicle failed to restart. The vehicle was towed to another dealer, Raceway KIA of Conshohocken (402 Ridge Pike, Conshohocken, PA 19428), where it was diagnosed. The dealer informed the contact that the crankshaft was damaged due to a faulty recalled catalytic converter being installed on the vehicle during the previous repair. The dealer informed the contact that the previous dealer should have repaired the vehicle under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling), free of charge. The dealer determined that the catalytic converter and the crankshaft needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,500.

- Phoenixville, PA, USA

Was driving my 2016 Kia Sol on [XXX] just past Nevada. Was accelerating to go around another vehicle and suddenly lost power, engine light came on and the car was making a loud rattling noise. Pulled off to the side of the highway. Turned the car off and checked engine oil and there was none registered. Car would not start at first. Had to tow the vehicle from Mesquite to Pahrump(149 miles home), which cost me $1500. No warning lights ever came on. I had our mechanic inspected my vehicle and he said the engine is blown. I never got any recall notices but noticed there has been a recall on the engine. The Kia Sol is now sitting in my garage. I am going to contact my insurance company. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Pahrump, NV, USA

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 140,000.

- Katy, TX, USA

This complaint was originally sent to the State of NJ Dept. of Consumer Affairs. They forwarded this complaint to NHTSA with Complaint #1574092; Referral Packet for 24366900.OCP CRM:0446121. While I was driving, the vehicle-??s engine ceased working, causing me to lose control of my vehicle-??s power steering. I was on a busy State Highway but I managed to pull the vehicle into a parking lot. I then called my father, he arranged for AAA to have the vehicle towed to my auto repair shop. The next day, I was informed by my auto machanic that the engine had failed but that the vehicle had a Safety Recall from the manufacturer. I was surprised that it was a Total Engine Failure since I did not have any warning that something was wrong with the vehicle nor did I ever receive a Safety Recall Notice from Kia. I called Kia-??s Customer Service to inquire about the Safety Recall on this vehicle but I was told this vehicle did not qualify under Kia-??s Safety Recall because the recommended repairs required for the Safety Recall to be valid, we-??re never performed. I explained that I had never received a Safety Recall Notice; therefore, I was not aware of required repairs. The Customer Service Representative said a Safety Recall Notice was sent to every vehicle owner. When I asked, How was this Notice sent" What address was this notice sent to" The Customer Service Representive told me that Kia did not send the Safety Recall Notice; therefore, there was no record of how the Notice was sent or where it was sent. How can I be responsible for a Safety related repair if I never received the Notice informing me the repair was necessary to ensure the Safety of the vehicle occupants which include my infant great granddaughter! This vehicle has only been inspected my mechanic, not by any other party; the vehicle is currently at my auto repair shop & can be inspected during normal business hours. Thank you for your help in this matter. I can reached via phone, text or email.

- Little Egg Harbor, NJ, USA

October 21st 2024 how was driving on freeway going 6 miles an hour and my check engine light was flashing. Pulled over and got towed to a Pep Boys where they replace catalytic converter and knock sensor. I was informed by their service Personnel to check engine light was sending a code p1326 which is a knock sensor range /performance issue. I made appointment to Kia dealership to have knock sensor software updated. On November 13th 2024 I sent my vehicle to have this issue resolved. I was informed by Kia service Personnel that was no recall for issue even though I was informed by KIA by mail to have this recall issue resolved.

- Spring Valley , CA, USA

Catalytic converter is clogged due to fast oil burning like other 2016 Kia soils involved in the recall. However my VIN isn-??t accepted in the recall due to it being the + model but has the exact same issue. Make it unsafe to drive due to sudden power loss when going uphill. Yes an independent mechanic has recreated the issue and said it-??s due to the fast oil burning. Problems began 6 months ago and have worsened. At first it was a very slight lack of power when accelerating. Now it completely jerks back when it-??s trying to accelerate. Mechanic pulled a handful of dust out of the exhaust pipe. Over time this can cause total engine failure or fire according to mechanic due to excessive heat.

- Belton, KY, USA