8.3
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 4,179 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2020 Kia Soul. The contact stated while reversing the vehicle and depressing the brake pedal to stop the vehicle, the brake pedal was rigid and failed to stop the vehicle. The contact stated no warning light was illuminated. The contact turned off the vehicle to stop the vehicle. The contact stated that after restarting the vehicle, the brake pedal operated as needed. The contact stated while the vehicle was in park(P), the message to shift to park(P) was displayed. Additionally, the oil pressure and charging warning lights were intermittently illuminated. The contact stated that the front windshield wipers failed to work intermittently. The contact took the vehicle to the local dealer; however, the mechanic was unable to duplicate the failure. The failure persisted. The manufacturer had been informed of the failure. The failure mileage was unknown.
- Staten Island, NY, USA
Our Kia Soul 2020 has some failure related to the auto stop feature (isg). Starting at about 3000 miles, the car groans as it comes out of auto stop, with the noise coming from the front left. Kia corporate does not acknowledge this as a repeated issue, though there are many forums online recording this exact problem around this mileage. There seems to be no consensus on the repair, and no consensus on whether it is safe to drive. If the auto stop (isg) feature is disabled, the noise does not happen. More accounts can be found here: Https://www.kiasoulforums.com/threads/engine-grinds-when-coming-out-of-the-auto-start-stop.116042/ a video with the same noise can be found here: Https://youtu.be/1ta6bh6zpu8 this unnerving noise occurs after about 10 minutes of driving (no noise prior to that).
- Chicago, IL, USA
My auto start is defective. It comes on when it wants to and it turns off when it wants to. The manual clearly states this is defective but Kia sent me home saying they could not replicate the problem. Although when I left their service area, within 1 mile it was doing it again. This also causes a delay on the restart. The engine is hesitant to start when it does work. This all started occurring at 21,632 miles after my transmission was replaced. The breaks also now grind or something grinds near the wheels which Kia was not able to replicate either. It is going back in this week at 25,502 miles.
- Saint Clair Shores, MI, USA
Problem with idle stop/start system-when I stop at a light, the engine shuts off, when I try to accelerate, I hear a loud groan sound, and the car shutters before eventually moving forward. I immediately took it to the dealership where it was purchased, and was told that the sound they heard was "normal", but if it continued try to get a audio recording of the sounds I was hearing, and they would look in to it. Ridiculous! I have seen at least 2 more complaints for this same issue. Right now I turn the function off as soon as I get in the vehicle, what good is it if you can't use it?
- Chesnee, SC, USA
The idle stop - start system seems to be broken. Whenever I pull up to a light and stop the engine shuts off. Then, when I try to accelerate the engine starts but the calibers lock up on the disc creating a loud groaning sound. It causes the car to shutter and barely go forward. Additionally, the car consistently pulls to the right. It causes the vehicle to begin to veer off the road. On two occasions the dealer, Kia of irvine, told me they did not have the equipment fo fix this problem.
- Hesperia, CA, USA
- Visalia, CA, USA